HeartandHandsStore

Handmade, self-care creations.

Australind, Australia

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    Hello, sweet soul! How are you? I have some exciting news, my store will be returning in 2020 🎉 🎉 If you want to stay in touch and see what I’m working on and what date the store will be back, you can find me on Instagram @janellesilver Take care of your amazing self, I look forward to sending you something soon. Love, Janelle 🌈🦕🔮🦋🌸🌿🦄🍄💜

Announcement

Last updated on Sep 16, 2019

Hello, sweet soul! How are you? I have some exciting news, my store will be returning in 2020 🎉 🎉 If you want to stay in touch and see what I’m working on and what date the store will be back, you can find me on Instagram @janellesilver Take care of your amazing self, I look forward to sending you something soon. Love, Janelle 🌈🦕🔮🦋🌸🌿🦄🍄💜

Items

No items listed at this time
Janelle Silver

Contact shop owner

Janelle Silver

Reviews

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Quality 38 Shipping 69 Customer service 43

About HeartandHandsStore

Sales 4,774
On Etsy since 2015

Creating from the heart with my hands.

💖

Shop members

  • Janelle Silver

    Owner, Creator

    Hello! I'm an artist/creator currently living in Australind, Western Australia. I think you're amazing and I'm working to create positive, love filled pieces to make sure you never forget it! ♥

Production partners

  • Awesome Merchandise

    Leeds, England

    I design the tattoo sheets and then the wonderful humans at Awesome Merch print them and send them back to me, ready for me to package and ship them to you!

Shop policies

Last updated on February 5, 2018
Welcome to Heart & Hands Store, I'm so happy you're here!
I truly believe with all of my being that you are amazing and I work to create positive, love-filled pieces to help ensure you never forget it!! This human thing is hard but we can make it easier on ourselves and others! If you're struggling, please know you're so very loved and you're not alone. Love, care, connection and positive energy are all things I value and believe we need for healing and happiness, I try to create a connection with everything I make so you can feel the genuine love, care, compassion, understanding, support and positive energy I put into it for you, all those wonderful things that you deserve to be shown and deserve to show yourself. I am extremely passionate about self-care and ending the stigma attached to mental illness, I share my struggles on Instagram @janellesilver and it is a big driving force between Heart & Hands. Hang in there, sweet soul - we're all in this together ♥

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 2 days of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
If you need to cancel an order please contact me as soon as possible. I will be happy to cancel your order and issue a full refund as long as you contact me within 48 hours from ordering.

If your item arrives damaged or doesn't work as intended then please contact me to arrange a refund or replacement.
Shipping
I post all my orders using Australia Post and will have your item shipped on or before its scheduled shipping date. In the off chance this isn't possible I will do my best to contact you at the earliest opportunity and have your item shipped to you A.S.A.P

*******PLEASE CHECK THE ADDRESS YOU PROVIDE AT CHECKOUT*******
I copy the addresses straight from your order invoice (how you entered it) if you notice this address is incorrect, please let me know A.S.A.P so I can make a private note on your order to ship to the correct address. If for some reason the order is returned to me because the address given at the time of purchase was incorrect, postage will need to be paid again before we re-post the order. If the address provided is incorrect (or an old one) we cannot be responsible if the order goes missing. In the highly unlikely event that your order doesn't arrive at all, we may offer a full refund less postage or a replacement.

AUSTRALIAN ORDERS | Delivery within Australia usually takes 2-7 days from the date of postage.

INTERNATIONAL ORDERS |
International orders are sent via standard AIR MAIL and take approximately 7-20 business days to arrive, as I'm posting from a rural area. Australia Post state that this estimate may be longer depending on your location and customs. Standard airmail is an UNTRACKED service, as tracked international postage is expensive and starts at $15AUD.

Orders will be sent using the best postage available for the postage paid.

For example, a larger order over 50g and under 250g with postage paid of $17 or over will be sent via Registered Post International Prepaid envelope.

An order over 250g with postage paid of $23 or over will be sent via Pack and Track international.

Buyers are responsible for any taxes or customs fees that may be incurred. For packages containing items other than paper/printed matter, I am required to attach a green customs form stating the contents and value of the items.

Some international orders have taken two months to arrive. If your order hasn't arrived within 6 weeks of business days (not including weekends/public holidays) I will consider it lost in the mail and can issue a refund or replacement.
Additional policies and FAQs
Frequently Asked Questions

# My order hasn't arrived yet, can you please provide me with the tracking number?
I post using standard shipping via airmail through Australia Post which is an untracked service. It is expensive to post via registered post internationally but I have done so when people have requested and paid for this option.

# Because it is 'Made to order' can you please customise some tattoos for me?
Unfortunately, I'm not able to offer custom tattoo orders at this time. It's a time-consuming process and I don't have the resources to offer this just yet. I can offer custom sets where you choose the tattoos you would like in your pack from all the designs I have on offer :)

# Can I place a wholesale order?
Yes, you can :) I would love that and offer a number of ways for tattoos to be wholesaled. Please send me a message and we can go from there.