HeartFeltbyAndrea

Handmade felt and needle felt to delight the soul.

Hendersonville, North Carolina

HeartFeltbyAndrea is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

HeartFeltbyAndrea is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on October 29, 2011
All items in our shop are handmade and of my or my daughters own design. I become quite attached to most if not all of what I make so I'm always happy when another person falls in love with it too, more so when it is something Toccoa (my daughter) has done!!! Following are some of our shop policies and procedures.
I am flexible and not afraid of bending my own rules if an occasion or situation arises where it would be necessary. These policies are simply a safety net of sorts for me and my customers! Feel free to contact me for any questions or concerns...I'm sure something can be arranged!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I want you to be completely satisfied with anything ordered from me so I do offer refunds (minus shipping costs) so long as the item is returned to me in like new condition and within 2 weeks of date shipped.
If a shipping mishap occurs, contact me and we'll work out what happened and make things right!
Payment
At this time, I only accept Paypal.
I will offer layaway on some items, just contact me and we'll discuss arrangements.
I will not ship anything until payment has been made in full!
Shipping
I ship items within 2 days of the order being placed if not sooner for in stock items. I usually ship first class mail or flat rate shipping but can add tracking and/ or insurance if you like but shipping cost will be higher if I have to spend more.

I list only prices for shipping within the U.S. at this time. I will ship internationally but as I've not done much of that, I will need to give specific quotes as orders require until I get an average cost worked out.

Purchasers are responsible for any customs fees, taxes or etc. incurred by international shipping.

In the event my shipping costs are significantly lower than I've charged, the difference will be refunded to the buyer!
Additional policies and FAQs
****I try to use recycled or repurposed materials and boxes for shipping so please let me know if you'd prefer a brand new box!****
I thank you for your interest in HeartFelt. It is a labor of love. Your purchase from us supports a family of five with both parents disabled from heart disease and/or stroke. Again, thank you!