I am flexible and not afraid of bending my own rules if an occasion or situation arises where it would be necessary. These policies are simply a safety net of sorts for me and my customers! Feel free to contact me for any questions or concerns...I'm sure something can be arranged!
Accepted payment methods
Returns and exchanges
If a shipping mishap occurs, contact me and we'll work out what happened and make things right!
I will offer layaway on some items, just contact me and we'll discuss arrangements.
I will not ship anything until payment has been made in full!
I list only prices for shipping within the U.S. at this time. I will ship internationally but as I've not done much of that, I will need to give specific quotes as orders require until I get an average cost worked out.
Purchasers are responsible for any customs fees, taxes or etc. incurred by international shipping.
In the event my shipping costs are significantly lower than I've charged, the difference will be refunded to the buyer!
Additional policies and FAQs
I thank you for your interest in HeartFelt. It is a labor of love. Your purchase from us supports a family of five with both parents disabled from heart disease and/or stroke. Again, thank you!