238 Sales

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Average item review
5 out of 5 stars
See reviews that mention:
Quality 11 Shipping 8 Customer service 3

About HeartofJohari

Sales 238
On Etsy since 2013

Your story in one sentence.

How did you start your shop? How does it all work?

Shop members

  • Cynthia Russomano

    Owner, Maker, Designer

    I have always loved creating, but in the past decade, my passion took a backseat to work, going to school, and raising my son. However, the time to return to my art has come, and it's good to be home.💗

Shop policies

Last updated on March 26, 2020

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 21 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Returns can be made within 30 days of USPS confirmed receipt date of an item as long as the item is returned within that 30-day period. A full refund will be made, excluding return shipping.
Payment must be paid upon purchase. Items will not be shipped until payment is made.
Pre-made items will be shipped via USPS (tracking included with domestic orders) within 1-3 business days of purchase.

Made-to-order items will be shipped via USPS (tracking included with domestic orders) within 1-2 weeks of purchase.

If you need to cancel an order, please let me know within 12 hours after the order is placed, I will refund in full. However, I can't cancel an order once it has been shipped.
Additional policies and FAQs
When making a personalized made-to-order item, I have no qualms with good old fashioned swear words if that's what you desire, but I will not make a piece with any bigotry-motivated slurs, so please don't bother requesting one.