HeartofWaterJewels

Heart of Water Jewels

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HeartofWaterJewels is taking a short break

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Note from shop owner Precious Customers and Friends,

Like you, we've had time to look at our lives these past 18 months, and have decided to create Heart of Water Jewels on a more limited basis going forward. This way, we can give time to other areas of life that have shown their importance to us. Our jewel of shop will close on November 30th, after 17 years of business (13 of those here on Etsy <3).

It's been such a beautiful adventure; thank you for taking it with us! Thank you for entrusting your carefully chosen gems to us for setting over the years. What a delight to see and work with such variety -- gems from all over the world, from common to extremely rare; how lucky we've been! This remains one of the most enjoyable and unique aspects of our work; we have a debt of gratitude.

In the future, you can be in touch with questions or just to check in at sally [!at] heartofwater.com. Feel welcome to write; we'll be happy to hear from you. Meanwhile, we keep all of you in our hearts, have no doubt about it. We send out all good wishes for your lives and goals; may this year close peacefully, and may 2022 sparkle!

***********************

Note from shop owner

Last updated on Oct 24, 2021

Precious Customers and Friends,

Like you, we've had time to look at our lives these past 18 months, and have decided to create Heart of Water Jewels on a more limited basis going forward. This way, we can give time to other areas of life that have shown their importance to us. Our jewel of shop will close on November 30th, after 17 years of business (13 of those here on Etsy <3).

It's been such a beautiful adventure; thank you for taking it with us! Thank you for entrusting your carefully chosen gems to us for setting over the years. What a delight to see and work with such variety -- gems from all over the world, from common to extremely rare; how lucky we've been! This remains one of the most enjoyable and unique aspects of our work; we have a debt of gratitude.

In the future, you can be in touch with questions or just to check in at sally [!at] heartofwater.com. Feel welcome to write; we'll be happy to hear from you. Meanwhile, we keep all of you in our hearts, have no doubt about it. We send out all good wishes for your lives and goals; may this year close peacefully, and may 2022 sparkle!

***********************

HeartofWaterJewels

Contact shop owner

HeartofWaterJewels

Reviews

Average item review
5 out of 5 stars
(970)
See reviews that mention:
Quality 122 Shipping 72 Customer service 260

About HeartofWaterJewels

Sales 1,845
On Etsy since 2008

Beautiful Little Fish

When I finished studies in jewelry design, I was advised to let go of the notion of having my designs crafted without casting. Forging jewelry with flame and jeweler's tools (no molds or casting) is an "old way" ... slow and low volume. But hand forged jewelry has magic in it; it can hold all the qualities we wish to give you ...

A good deal of that magic comes from the hands of the master goldsmith. With over 35 years of bench experience, the bench jeweler who works with Heart of Water Jewels layouts brings a patience and ease to his craft that comes through in the finished piece. The skill it takes to produce fine jewelry using hand forging techniques is rapidly disappearing in this world. All the jewelry you see at Heart of Water Jewels has been made entirely by hand, by a single skilled artisan.

You see me here as well, in all of our designs, which come from my heart and mind. I render my layouts by hand, no CAD ... these layouts are like blueprints for a goldsmith to work with. I enjoy designing bespoke jewelry with the customers' preference in mind; this is singular challenge and pleasure. And when you convo us, you'll hear back from me. While I'm no longer able to be near the workshop, I continue my work entirely online, and crafting and shipping continue to unfold there as usual.

To have a heart of water is to be kind, to have a soft and fluid heart. One of the ways we do that through our Etsy venue is by offering top quality, original designs at fair prices. We know the unique impression made by jewelry that has been forged by hand; more durable and more valuable than molded jewelry, it also contains more presence. We love being able to offer that to you. We love offering designs that have an essence of their own, hopefully an inspiration that speaks to your heart, too. Additionally, we choose local suppliers (gemstones, boxes, business cards) that are also small family businesses whose primary motivation is customer satisfaction. Everything flows from this, and returns to us in the form of a healthy pastime!

The advice we received at the start was true for the man who gave it. He works in a big, busy pond; he may not have imagined that there are quiet places along the banks where small things thrive. We prefer these places, where the current is soft and our colors flash, and we can enjoy being ... a beautiful little fish. Thank you for finding your way to us. We welcome the chance to collaborate with you!

**To see more of the many pieces we've created over the years, please visit our galleries at www.namchaijewels.com .... or browse our Sold Items here on Etsy.** Thank you!

(Our only presence is online; this site and the site listed above. We are not affiliated with any other jewelry companies or representatives. If you see other jewelers or shops copying or selling our designs, please feel free to let us know.) *.*

Shop members

  • Sally

    Owner, Designer

    In a nutshell: We believe in the heart, in its ability to be present in our work. And its presence is what gives meaning and value to anything ... this is where we begin!

Production partners

  • Khun Pomme

    Chiang Mai, Thailand

    Heart of Water Jewels has entrusted the creation of its designs to Khun Pomme since 2006. A master goldsmith with over 35 years of experience, he is at the peak. Our long collaboration owes itself to mutual appreciation, trust and caring ... our work together has become integral to us both.

Shop policies

Last updated on May 8, 2020
Welcome to Heart of Water Jewels on Etsy! In the sections below, we have tried to offer all the information you might need on our payment, shipping and refund policies. We've also included a section on our original Lotus design. Please enjoy reading, and let us know if you have any questions.

Visit our "About" page to learn more about us, why we do what we do... we welcome you, and look forward to knowing you as a customer!

Accepted payment methods

Paypal
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Returns and exchange details
Our business begins and ends with our customers' satisfaction. If you have been sent the wrong item or are not satisfied with your jewelry, please write as as possible after receipt to request a full refund, excluding shipping/handling, currency exchange and listing fees (within a week of receipt is preferred). Refunds will not be made on items that are returned without communication, or on items that are not returned in the same condition in which they were shipped. Refunds and/or exchanges are also not made on items purchased on sale, nor on custom orders that have been created on request. Return postage charges are the responsibility of the buyer; contact us to discuss your concerns, and to receive shipping instructions.

If an item needs adjustment or repair due to an oversight or error on our part, we are more than happy to offer any necessary work free of charge, at our workshop (please write to arrange and to receive safe shipping suggestions prior to returning your item). In terms of sizing, we don't reimburse the cost of having a ring resized in your country which has been made by us and shipped out in the size that was requested. Please consider the size you request carefully, and do talk to us if you're not sure; we're happy to help. In general, when buying jewelry online, it's important to study the photos and descriptions so that you are as familiar as possible with what you are buying before you buy ... in our shop, we welcome any and all questions, talk is free!

**Complimentary resizing is not available for items purchased on sale.
Our jewelry is top quality and handmade; a wonderful combination. Uniquenesses in handmade work are a part of its nature, and we ask for your appreciation of this. We welcome your communication if you feel anything is amiss in your setting. We look at our relationship with you as a long-term one, and always have your satisfaction first in our minds.
Payment
We offer payment plans for customers who prefer paying for their jewelry in several installments; please write to us to let us know what type of payment plan will work best for your budget. We accept payment through Paypal.

Our payment procedures for custom orders differ from those for regular purchases from our shop; please see more details under "Additional Information" (below).
Shipping
We use International Express Mail for delivery; time varies between 5 to 10 days, give or take a day or two. This method is safe and reliable, the things we value most in shipping.

DHL (3 to 4 day delivery) is also available. Let us know if you prefer this method, and we will get back to you with a current quote.

In the event of non-delivery or loss, action will be taken after non-delivery/loss has been confirmed by the Postal system/Courier following investigation. We are here to help with any questions or follow-up needed. We ship by secure methods that require signature for delivery; anyone at the delivery address you provide to us via Paypal and Etsy can sign for your package on your behalf. Signature confirms receipt. We can't provided refunds for non-delivery/non-receipt on items securely delivered (with tracking) to the address provided on the Etsy and Paypal receipts.

******* Please fee free to discuss your shipping options**********

Shipping charges do not cover customs charges or import duty. Customs charges vary from country to country, and are the responsibility of the buyer. Write with any questions ... thank you!
Additional policies and FAQs
Lotus rings ... the Lotus! The "Lotus" design you see in our store is a Nam Chai Jewels/Heart of Water original, created in 2006. The Lotus setting steeped for two years before blooming fully, with the curved petal prongs, pedestal base, and delicate side scrolls that you see here. It was inspired by a 5 carat sapphire cabochon that was so perfect just as it was that any setting idea seemed to diminish it ... until the Lotus emerged.

The copies that other jewelers have begun to make in the last few years are a very high compliment. Still, we hold the legal copyright for this design, and want to thank you for buying the original.

CUSTOM ORDERS: We welcome custom orders; please feel free to write with questions or ideas. For custom work we require a 50% non-refundable deposit to begin the work, with the balance due on completion (plus shipping). Communication is key for custom orders; we are happy to take the time required before beginning work on your custom jewelry. Because custom orders are specifically requested and agreed upon by the customer, and are not a part of our line, they are non-refundable.

We do not have insurance that covers loss or damage to materials provided by the customer. In the event that a gem is damaged during setting, we would be unable to replace or provide other reimbursement for the gem. We take extreme care with all the materials we work with, and have not yet had a situation of loss or damage arise -- our bench is a place of old ways and patience. But setting is a stressful process, and damage to a gem is a possibility; we would ask you to consider our policy, and make sure you are comfortable with it before beginning any work with us using your materials (thank you).

Loss of materials in the post is a risk that comes with shipping. We will provide full reimbursement of items shipped by us that have been proven to have been lost (confirmed through postal tracking systems) after the postal tracking process has been completed. Refund excludes shipping charges. Refunds do not include the value of any materials that were provided by the customer, as the price of these materials is not included in the price paid to our shop.

Our policies are in place to give our customers a general understanding of what can be expected. We tend towards flexibility over rigidity; customer satisfaction plays the strongest role in our response to situations that arise. We are always open to your concerns and questions, so never hesitate to write us if you need.

Thank you!



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Privacy
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from our shop, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Information That We Collect

To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.


2. Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in my legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


3. Information Sharing and Disclosure

We value privacy. We would only share your personal information for extremely limited reasons and in extremely limited circumstances, as follows:

Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

4. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU

Your information may be stored and processed through third-party services in jurisdictions outside the EU. As a result, your personal information may be transferred to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us

For purposes of EU data protection law, I, Sally Sizemore, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info [!at] namchaijewels.com.