HeartSprinkle

♥Made with love and sprinkled with hearts♥

Fort Walton Beach, Florida | 523 Sales

HeartSprinkle

♥Made with love and sprinkled with hearts♥

Fort Walton Beach, Florida 523 Sales On Etsy since 2012

5 out of 5 stars
(191)

Announcement   Check out our blog for free pattern modifications www.heartsprinkle.com

Announcement

Last updated on Aug 12, 2018

Check out our blog for free pattern modifications www.heartsprinkle.com

Krystle Joy Rubante

Contact shop owner

Krystle Joy Rubante

Reviews

Average item review
5 out of 5 stars
(191)
See reviews that mention:
quality 14 shipping 25 customer service 26
View all 191 reviews

About

Around the web

Shop members

  • KrystleJoy

    Owner, Designer

    I am a self taught artist with many skills and I'm here to share my creations with the world!

Shop policies

Last updated on February 22, 2017
I cannot wait to show you what I have to offer !

All of my products include:

♥ A satisfaction guarantee ♥

♥ On time delivery ♥

♥ Customer service ♥

You can contact me anytime Mon-Fri! This is my full time job and I take customer service very seriously.

★★★Please read all policy details★★★

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
★★★Sorry there are no refunds on CUSTOM ORDERS.★★★

We can exchange any product after it has been returned (customer is responsible for any fees for product return).

Exchanges can only proceed when packages has been returned successfully. Further details of exchange may be stated/discussed in e-mail.

I am not responsible for any lost or stolen packages.
Payment
I hope you ♥ my payment policy as much as I do

-I accept all payments via PayPal, Credit, and Etsy Gift Cards.

I want to process/deliver your products but am unable to until payment is received. Credit Cards can take 3-5 business days to process.

Here's how it works:
1. Add my product to your cart
2. Click to check out and pay
3. Then wait for your awesome package to be delivered at your door from Heartsprinkle by: KrystleJoy♥
Shipping
★★★All items will be sent USPS Priority Mail for domestic and First Class for International orders. Fees cover the cost of shipping and handling of items. All items will have a tracking number and $50 dollars insurance (US only).★★★

I am not responsible for items that are lost or stolen during transit. You will need to contact the USPS in regards to the whereabouts of your item is not received.

I am not responsible for any fees for customs. If there are customs fees, it is not included in the shipping fee.

★★★ Also, I make no guarantee on the time of arrival on international orders. I cannot predict the time it is held in customs.★★★

♥Shipping Schedule♥
All standard orders are shipped twice a week. It also depends on when your payment is received.

IF YOU PAY WITH CREDIT CARD I will process your order after I receive payment which takes 3-5 business days then it will be shipped when ready! Some orders can take up to 8 weeks process time depending on the item ordered.

Custom orders will vary in time depending on the item and/or special request. I try my hardest to list the turn around time on each item to meet your expectations.

I will only ship to the address given at time of checkout. Please make sure this information is correct before completing your order.


You will be prompt via e-mail of estimated time of delivery when your product is shipped!!
Additional policies and FAQs
All handles are hand sculpted and I cannot replicate each hooks exactly.

IMPORTANT
***All painted hook handles are glazed with a glossy finish. When you receive the hook, it is dry and you are able to use it, but the glaze on your hook may take up to 2 weeks to completely cure depending on temperature/conditions (i.e. humidity).***

♥FAQS♥

Q: How much is a multi-pack of hooks?
A: When you purchase a multi-pack, it is the total price of each hook desired minus 10% (when you use the coupon code: MULTIPACKHSHOOKS). Please make sure you put this coupon code in. You will not be refunded the discount price if you did not enter this coupon code.

Q: Can I order a multi-pack hook with different types of designs?
A: Yes. Please e-mail me with specifications on sizes and designs for each hook.

Q: Do the custom painted hooks need to be one that is pictured?
A: No. I can accommodate almost all custom painted pieces. Please not that I draw in a Kawaii/cartoon style. If you have a reference photo, please send it to me!

Q: Do you do custom orders?
A: Yes. Please contact before purchasing custom orders. If you have a photo reference for your custom pieces, please send it to me :)

Q: Can you make the hooks with wood hooks?
A: I can accommodate wood hooks. I only recommend the aluminum hook for durability.

Q: Do you make the metal hooks?
A: No. I only make the handles for the hooks. I do not design the metal hook itself.