heavensearth

No refunds or exchanges, unless the item is defective. If this is the case you can send me a convo or email at heavens_earth [!at] hotmail.com with the name of the item and detailed problem. I will respond to you withing 2 business days. Of course, I hope that everyone is happy with their purchases and will do my best to resolved whatever problem may arise.

Paypal and cheque (Canadian's only)

Don't have a paypal account? The link below will guide you through making a purchase using paypal with your credit card:
http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/

Coupon Codes:
Please use the code at check out. Please not that "% off " coupon codes are valid for a % off the art, not the shipping.

Winnipeg Clients:
If you live in the area (Winnipeg, Manitoba), please message me if you would like to arrange for local pick up. Once arrangements are made, I will provide you with a coupon code that will remove the shipping from your order.

I generally ship my art on Friday's, if you need a piece shipped before that, please let me know and we'll work something out.

The Covid-19 pandemic has resulted postal delays, please account for this when purchasing from my shop with a set time frame in mind.

If you would like tracking on your order, please message me prior to placing your order.

I combine shipping on multiple items; please contact me and I will send you an updated invoice.

Please contact me for an international quote.

I am not responsible for art that is damaged or bent due to circumstances beyond my control (ie. post office and/or postal carriers). I will be sure to mark all prints with "do not bend" on the packaging, but beyond that there is nothing else I can do.

Duty, customs, and brokerage fees are the responsibility of the buyer.

Please note that the purchase of my paintings or prints do not transfer reproduction rights.

Contact Me?

Have something to say or ask? send me a convo or email me at: heavens_earth [!at] hotmail.com

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.


Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as Canada Post. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Serena Wilson Stubson, am the data controller of your personal information. If you have any questions or concerns, you may contact me at heavens_earth [!at] hotmail.com. Alternately, you may contact me through Etsy.com or via email and request my mailing address.