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Viviane Hebel

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Viviane Hebel


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Shop policies

Last updated on September 30, 2011
Welcome to Hebel Design and thanks for visiting.
I have a passion for silver and I love how it combines with other elements.
I am always experimenting with new materials and techniques so don't forget to check often for new items.
These items are copyright and are not to be reproduced without permission from the Author.

Accepted payment methods

Returns and exchanges
Customer satisfaction is my main goal.
If you do not want the purchased item, return it ASAP and I will issue a refund.
All returns must come undamaged and in original package.

I you receive a damaged Item I will replace it with no cost to you.

Once shipped, I can not responsible for losses in the mail. Unless you purchased insurance.
Payment should be done within 48 hours of purchase and/or before shipping.

I accept PAYPAL for credit, debit cards, and echecks - and money orders for the moment.

Paypal is free and it can be used to pay many services and products. I f you have trouble with opening a Paypal Account , please let me know.

**I am required to collect sales tax for California residents so 9.75% will be added in Paypal at check out.**
All items will be shipped via US Postal Service first class, with delivery confirmation and international First Class (no tracking on international unless you want to pay for it)

-Express Mail International provides tracking for $28.00 and insurance up to $100 (highly recommended for bigger orders and Holiday season)
-Registered mail upon request at an extra charge US$10.50 for domestic and $11.50 for international. Please send me a message at check out to include this in the final price. Registered mail is a bit slower than regular. ( this type of mail takes a bit longer per USPS)

INTERNATIONAL BUYERS: I am not sending Invoices in package anymore to avoid customs problems. Please print your own for personal reference.
International customers are responsible for CUSTOMS FEES in their own country if charged.
Additional policies and FAQs
I do take custom orders even if it is something I don't have in my shop. Please convo me with your requirements and questions. I will price the item like any other of my pieces. No extra charges.

**I don't accept returns on custom made pieces so be sure to send correct information when ordering.