HEIRLOOM { at home }

24 Sales


HEIRLOOM { at home }

24 Sales On Etsy since 2011

0 out of 5 stars

heirloomathome is taking a short break


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No reviews in the last year

Anonymous on Apr 5, 2013

5 out of 5 stars

Another great decoy quickly shipped! Recommend this artist!

Anonymous on Mar 1, 2013

5 out of 5 stars

My little fish came today and I absolutely love it!!! I will be back for more!

Anonymous on Feb 28, 2013

5 out of 5 stars

Clever decoy, easy transaction, fast shipping! Thanks!

View all 7 reviews

Shop policies

Last updated on August 6, 2012
Welcome to HEIRLOOM: home, a collective shop by niece and uncle team, Whitney J. Marsden and Gordon Swenarton. All items in the shop are original designs, handmade by us. Please feel welcomed to convo us with any questions or check the website, http://www.heirloom-online.com, for more information.

Thank you for visiting!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
PAYPAL: we accept PayPal. Please process payment same day as purchase and make certain that your current shipping address is up to date in PayPal.

TAX: Purchasers residing within the state of Pennsylvania will be charged 6% sales tax on all orders.
PACKAGING: Items are attractively packaged in new envelopes or boxes, using recycled/recyclable packaging whenever possible, and originate in a smoke-free environment.

DOMESTIC ORDERS: Will be shipped within 3 days of purchase via First-Class Mail. Special orders may take longer, an estimate will be given.

INTERNATIONAL ORDERS: Will be shipped within 3 days of purchase via First-Class International Mail. Special orders may take longer, an estimate will be given. Please note: Customs times vary depending on season and volume; therefore, timing for Custom's processing is not the responsibility of the seller. Buyers are responsible for any tariffs, taxes, or customs fees that may be incurred.

SHIPPING: Please include any special instructions for USPS in the "notes to seller" field during check-out.

INSURANCE & TRACKING: Insurance and tracking are not included in the cost of shipping, but can be added to your invoice upon request.
Refunds and Exchanges
It is important to us that you are happy with your purchase.

If your are not satisfied with your item, please convo us within seven days of receiving your order to arrange an refund or exchange for the purchaser price, minus shipping.

Although quality craftsmanship is a priority, if you encounter any unforeseen problems with your item following the initial week of ownership, outside the parameters of normal wear, please convo us to arrange for repair or exchange. Sorry, no refunds after seven days.
Additional policies and FAQs
HANDMADE PLEDGE: All items are created by hand, therefore no two items are identical. That’s the beauty of the product! Please allow for slight variances from what is shown in shop photos.

CUSTOM ORDERS: Inquiries welcome. Please convo us if you do not see something you are looking for as we will happily work with you to create a custom item.

WHOLESALE & CONSIGNMENT: Inquiries welcome.