HeirloomAttire

Please contact us if you have any questions about items in the shop. We do our best to list all crucial details about our items, but if you are unsatisfied with your order, we'll be happy to grant you store credit (minus Etsy, PayPal, and all shipping fees - these are the costs we can't recover in the case of a return) as long as your items return to us in the same condition they were in when they left our humble shop. If there has been an error on our part, please contact us and we'll do our best to remedy the situation as soon as possible - we want you to be a happy customer!

Please be sure to take your own measurements before placing any order, and note that you will likely need ~1-2 inches of difference between your measurements and the measurements of any garment for a comfortable fit. We want you to be confident about your purchases, so please feel free to ask for more photos, measurements (of the model/dress form pictured or of the garment), or contact us with any other questions you might have.

We accept payment by PayPal, which includes all major credit cards (even if you do not have a PayPal account). If we do not receive payment within 48 hours, your order item(s) will be relisted. If it will take more than 48 hours to receive payment, please let us know BEFORE ordering, and we'll be sure to reserve an item for you until immediate payment is possible. Item reservations may last up to 7 days.

All items are shipped via USPS mail within one or two days of receiving payment. Most items are shipped via Priority mail, but very light items (such as jewelry, scarves, blouses, some lightweight dresses, etc - anything with a shipping charge of less than $6) are shipped First Class. If you notice that an item you're interested in has a <$6 shipping price but would like to upgrade to Priority Mail Shipping, please do let us know before you order so that we can adjust the price for you - we'd be happy to oblige. Shipping prices are dependent on the weight of the package as well as how far the package must travel. All items listed for $75 or more will have insurance included in the shipping price.

***Remember that if shipping costs turn out to be at least $1 less than you paid for shipping, this difference will be refunded to you through PayPal! (note: shipping costs consist of postage + packaging)***

International customers: We will ship your item based on rates to your location, so many international customers receive partial shipping refunds because shipping ends up costing less than what was charged. Most items are shipped First-Class International to keep shipping costs as low as possible, but shipping generally takes a little longer than with Priority Mail International (First-Class delivers within 5-10 business days from time of shipment to Hong Kong and most European countries, but it can take up to a month to deliver because packages can be delayed in Customs). All packages that weigh >4 lb or cost >$400 must be shipped Priority Mail International by default, and all items listed for $75 or more will have insurance included in the shipping price. If you are interested in paying quite a bit more for Express Mail International (fastest delivery service), please let us know and we will revise our listing(s) or your invoice. All international packages are trackable for shipped date and delivery date by customs forms numbers. As with any other retail business, customs fees/import duties are the responsibility of the purchaser.

All vintage clothing items are freshly laundered (with the exception of delicate or dry-clean-only fabrics, which we freshen up with a garment steamer) before listing in our Etsy shop to ensure that they are quite durable despite their age and absolutely clean when they arrive to you! Please understand though that vintage clothing has survived several decades already and may not always be in like-new condition. All vintage and handmade items come from a pet- and smoke-free home.