heirloomsbylorraine's Shop Policies
I have learned (through my own picture taking), that you don't have to take good photos to scrapbook. By cropping, a little photo editing, and a few embellishments, your "ordinary" pictures can look like they were taken professionally! Don't be shy, you won't believe your eyes when you see your photos displayed in one of these albums.
Each one of my books is designed to "show off" your once in a lifetime photos. They are meant to help tell your story and bring smiles and fond memories to those you view them. Embellishments, words and sayings, and quotes that are on the pages add character and charm. Photos can easily fit snugly in all the photo mats behind the page decorations.
These books are built to last. Cardboard is the base of each page and can handle the years of use. Every album has plenty of hidden journaling tags. I believe written messages and notes are as important as the photo itself.
The followning forms of payment are accepted: Credit Cards, Etsy Gift Cards, Paypal, and Money Orders. Please pay when ordering. Items will be shipped within 24 hours from payment confirmation through direct checkout and paypal. Money Orders will take a little longer.
New York residents will be charged for sales tax at checkout.
You may cancel your order before it's shipped. You will always receive a short note with the tracking number when your order has been shipped.
US Postal Service is the shipping method used and is automatically calculated according to where you live. There are shipping options/upgrades you may choose from in a drop down list when ordering.
For International orders, we are not responsible for international customs fees, VAT, or any other taxes or fees in which your country imposes.
Items are packaged with great care in a plastic sleeve and boxed so as to protect them throughout their journey. Smaller items are packed in a bubble envelope.
If you would like to send the item as a gift, make a note in the note section at checkout, along with the address where you would like it sent to. A note will be included with the gift so the recipient will know who sent it. The receipt will be sent to you in a seperate mailing.
Refunds and Exchanges
If you're not completely satisfied, return the item for a 100% refund. Customer satisfaction is my ultimate goal. Please contact me if there is a problem with your order. I would like the opportunity to correct the problem. I think every transaction should be a pleasant experience for both the buyer and seller. I want you to absolutely "LOVE" your item
Refunds are honored up to 10 days after the date you received the item. Customer will pay for the return postage. If the order gets lost on it's way to you, I will do whatever I can to work with the postal service to find the package.
Additional Policies and FAQs
All returning customers will receive a 10% discount coupon. Please use them as I appreciate your returning business. They can be redeemed at checkout. One coupon per order. Coupons cannot be combined.
Contact me anytime: Lorraine Zawtocki, PO Box 4, Little Falls, NY 13365.
lzawtocki [!at] verizon.net
Last Updated June 10, 2015