helenrainbow

- Fairies Wear Boots -

Basingstoke, United Kingdom · 0 Sales

helenrainbow

- Fairies Wear Boots -

Basingstoke, United Kingdom 0 Sales On Etsy since 2009

Announcement   - Handmade accessories for you and your home -

Announcement

- Handmade accessories for you and your home -

helenrainbow

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helenrainbow

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Shop policies

Last updated on March 18, 2011
Welcome to my policies page, and thank you for taking the time to read. If you're still unsure about something, or have a question I've not answered here, please get in touch!

Helen x

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
I only usually accept payment by PayPal.
I am based in the UK - if you are too, and would like to pay by another method, please contact me before purchase.
For international (outside UK) buyers, I can ONLY accept PayPal.

I appreciate prompt payment - this means your item will ship more quickly! If I have not received payment within three days of purchase, and I have not heard from the buyer, I will have to cancel the purchase. If you're having issues with payment, please let me know so we can sort it out!
Shipping
All items are shipped from the UK using Royal Mail First Class or equivalent. International orders are sent Airmail.

I do not include insurance in the shipping price other than Royal Mail's standard cover. Unfortunately I cannot therefore be responsible for damage or loss to a package. I do always obtain proof of posting. Please let me know if there is a problem and I'll try and sort it out!

If you'd like insurance on your package, let me know and I'll send you a revised invoice.


Very large or heavy items cannot be sent airmail. Normally I will only make such items available to UK buyers, but if you really want it, let me know and we can discuss postage options!

CUSTOMS
Non-UK buyers: I will fill out the necessary Customs forms when I ship your item. However, I can't be held liable for any additional Customs charges.

Any questions, please ask me! If you're not sure, drop me a message before you buy and I can explain the shipping options to you.
Refunds and Exchanges
Not happy? Please let me know straight away via convo or by email: helen_l_rainbow [!at] yahoo.co.uk.

- I want to return something!
I'm happy to take returned items (other than custom orders) for any reason - I appreciate it's sometimes really hard to tell whether you really love something until you have it in your hand.
Unfortunately I cannot refund ANY shipping costs either way. As soon as I have the item back safely I will refund your purchase price minus shipping.

If you wish to return something, first let me know. I would ask you to return the item using a suitable postal service - I can't give you a refund if the item never gets here!
Please make sure the item is in perfect condition, with all labels attached etc. I can't refund items that have obviously been damaged or used!

- My item got damaged in the post / never arrived!
Aargh! Get in touch with me and I'll sort it out with Royal Mail. I will make a full refund in such cases. I may need pictures if the item is damaged so that I can claim for damages from Royal Mail, and I'd appreciate your help with that.

Bear in mind that international items are only covered to a value of £39 GBP - I can only refund you up to this amount unless you have paid for the additional insurance.

- Custom Orders
I'm sorry, but I can't accept returns for Custom Orders. However the damage / loss policy still applies.

Any questions, please ask!
Additional policies and FAQs
I pack all items securely and for environmental reasons, I re-use packaging wherever possible. If you would like gift packaging, please let me know so that we can discuss your requirements.

All items are from a pet-friendly household.

CUSTOM ORDERS
I am always happy to discuss custom work. Get in touch and we can discuss - no obligation whatsoever!