It is our goal that you love your helloberry products and will do our best to make sure you are fully satisfied with your experience!
Although we do our best to ensure size consistency in our bracelets, slight variances may occur as helloberry items are hand-crafted.
Despite every effort to accurately duplicate each product's colour through photography and colour palettes and due to variations in an individual user's monitor settings, calibrations, colour printing settings, and lighting sources, actual colours and textures may vary slightly.
At this time, orders are processed and made in the order they have placed. We aim to have your order made within 1 week and shipped the following day. We are always looking to find a quicker way to get your helloberries out to you as fast as we can.
Our helloberry bracelets are best cared for by avoiding prolonged moisture, perspiration or contact with chemicals.
Please provide any feedback you have as we are always looking for ways to make the best products possible!
Accepted payment methods
Returns and exchanges
helloberry aims to make all of customers satisfied & happy with their order!
Don't have a Paypal account? Follow these easy steps to pay with a credit card WITHOUT having to sign up for an account.
Step 1: Go to your receipt and click on "pay with Paypal"
Step 2: Click on "Don't have a Paypal account"
Step 3: Follow the steps to complete the credit card information and finalize payment.
If you need help with your purchase, click on the following link:
We reserve the right to refuse a transaction for any reason.
If there are any delays for any reason, we will make a shop announcement or contact you via Etsy.
International orders can take approximately 2-4 weeks. Unfortunately, with standard mail, tracking is NOT provided.
Customers are responsible for border custom fees, if applicable.
helloberry is not responsible for items lost in transit or delayed due to postal service issues.
Additional policies and FAQs
Custom item inquiries
Rush delivery requests
Just to say "hi" :)
We do our best to respond to your questions as soon as we can but as a small team we might take a bit longer to reply. Please allow for 24-48 hours for responses.