hellojencollins

Jen Collins Illustration

1281 Sales On Etsy since 2009

hellojencollins

Jen Collins Illustration

1281 Sales

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    Jen Collins

    Contact shop owner

    Jen Collins

    Announcement    Items marked "SALE" are the last of their kind - take advantage of discounted stock before they're gone ~*foreverrr*~ (plus all orders come with a couple of freebies).

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    Find more of my work at www.jen-collins.com

    Announcement

    Last updated on Jan 29, 2018

    Items marked "SALE" are the last of their kind - take advantage of discounted stock before they're gone ~*foreverrr*~ (plus all orders come with a couple of freebies).

    ---

    Find more of my work at www.jen-collins.com

    Reviews

    No reviews in the last year
    See reviews that mention:
    quality 22 shipping 94 customer service 47
    • Amy on Nov 30, 2018

      5 out of 5 stars

      Love it so much! Quickly deliver and great quality. Thank you xx

    • Emily on Oct 9, 2018

      5 out of 5 stars

      Fast delivery and great quality. Purr-fect for my cat loving friend.

    • 宮谷 典子 on Oct 5, 2018

      5 out of 5 stars

      Thank you for your beautiful print💕 It's so stunning and I have already flamed on my living room. I love my calico cat sleeping on the couch in front of your print🐅🐈💕

    • yrantho on Aug 20, 2018

      5 out of 5 stars

      Beautiful print. Bright, vibrant colours. Shipped in good time and well protected on its way here. Perfect!

    • cheryl on Aug 18, 2018

      5 out of 5 stars

      Hello Jen! Sorry for the delay here, but there was certainly no delay with my order...I got it quick. AND, oh my, THANK YOU BUNCHES for the extra special extras! The cards are going to be great snail mail to some of my crafty, creative friends! That was such a good surprise! Cheers, Cheryl Preston

    About hellojencollins

    Sales 1,281
    On Etsy since 2009

    Illustration by Jen Collins

    This little space on the internet is where you'll find prints, zines, stationery and other things illustrated, printed & created at my occasionally tidy desk in my studio in Scotland.

    You can find out more at www.jen-collins.com

    Shop members

    • Jen Collins

      Owner

    Shop policies

    Last updated on December 3, 2017
    Jen Collins is an illustrator living and working in Scotland. Find more of her work at www.jen-collins.com.

    Accepted payment methods

    Accepts Etsy Gift Cards and Etsy Credits
    Returns and exchanges
    I gladly accept returns
    Contact me within: 14 days of delivery
    Ship items back within: 30 days of delivery
    I don't accept exchanges or cancellations
    But please contact me if you have any problems with your order.
    The following items can't be returned or exchanged
    Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
    • Custom or personalized orders
    • Items on sale
    Returns and exchange details
    Items are described to the best of my ability, but if you are uphappy with your order, I will issue a refund upon the item's return, provided it is in the same condition it was supplied in. Please get in touch within 14 days of your items delivery to discuss a refund - items must be returned within 30 days of delivery.

    I do not accept exchanges. As orders are packaged securely to ensure items arrive safely, I cannot take responsibility for any damage that occurs during transit.

    Please ensure you provide the correct address when completing your transaction, as mistakes cannot be rectified once your order has been shipped.

    International customers should note orders are mailed from the UK. Please allow up to 28 working days from shipping for delivery of your order, especially at busier times of year. If you don't receive your package within 28 working days, please get in touch.
    Payment
    I accept payment through PayPal. You can use your account or pay with a credit card through PayPal. If paying via e-cheque, your order will be mailed within five working days after your payment clears.
    Shipping
    Orders are shipped flat (or in a tube for prints larger than A4) from Scotland within five working days. If you require expedited shipping, tracking, or a signature upon delivery, please contact me before placing your order.

    Delivery within UK
    Orders are posted via Royal Mail First Class. Deliveries take an estimated 1-2 working days.

    International Delivery
    Orders are posted via Royal Mail International Standard (Airmail) and do not include a tracking number. Deliveries take an estimated 7 working days.

    Countries outside of the UK may on occasion charge customs fees that are additional to the original shipping cost; these charges are the recipient's responsibility.

    Please note that the above delivery times are estimates and, on rare occasion, shipping can take longer. If you haven't received your order within 28 working days, please contact me.

    If, for some reason, I'm unable to post your item within five working days (I'm just one tiny person, after all) I'll get in touch and let you know.
    Additional policies and FAQs
    If you purchase multiple prints, items are shipped with one backing board to avoid waste and keep your order lighter and smaller when mailing.

    Copyright note:
    Purchase does not transfer copyright ownership. Please do not use my work without permission, or claim it as your own.
    Privacy
    Below you will find this website's policy on privacy and cookies:

    1. Your Privacy
    We respect your right to privacy and collect no personal information about you when you visit hellojencollins.etsy.com (the "Site"), unless you volunteer personal details through contacting us or purchasing goods. We are committed to ensuring the privacy of your information and process data in accordance with the responsibilities outlined by the GDPR.

    2. Cookies
    The Site runs on the platform Etsy. By continuing to browse the Site you are agreeing to the use of cookies as outlined in their Privacy Policy: https://www.etsy.com/uk/legal/privacy

    3. Use of Information
    Information you provide to the Site will be used:

    • as needed to provide our services as requested, such as fulfilling orders or providing customer support (this includes with service providers; I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.)
    • compliance with Etsy's Privacy Policy and Terms of Service.
    • if necessary to comply with a legal obligation or to co-operate with any government, industry or regulatory authority.

    4. Etsy Convos
    The Site contains a messaging platform in order to provide a means of communicating with us.

    By using Etsy Convos, you are confirming that we can use the information you submit to contact you. Use of this contact form does not provide consent to be included on any mailing lists nor receive marketing emails.

    The personal information you provide will only be used in relation to communicating with you via Etsy Convos (or via email if we are unable to contact you) or to co-operate with any government, industry or regulatory authority.

    5. Disclosure of Information
    Unless you have expressly authorised us to do so, we will never disclose your personal information to any third party except where disclosure relates to the purposes for which the information was collected (stated in item 3 above).

    We do not, and will never, provide your personal information to any external organisation for their own marketing purposes.

    6. Checking or Updating Personal Information
    You have the following rights, in certain circumstances and subject to applicable exemptions, in relation to your personal data:

    • the right to access the personal data that is held about you
    •the right to require us to rectify any inaccuracies in your personal data
    •the right to require us to erase your personal data
    •the right to object to our use of your personal data or the way in which it is processed.

    Please note that to help protect your privacy; steps are taken to verify your identity before granting access to personal data. 
If you would like to exercise any of these rights, please submit a request via hello [!at] jen-collins.com.

    7. Changes to Privacy Policy
    This Privacy Policy may be amended or updated from time to time. If changes are made that affect how your personal information is used you will be notified by email. You agree to be bound by the Privacy Policy that is in effect at the time you access and use the Site.

    This privacy policy was last updated on 24 May 2018