hellosmallworld's Shop Policies
Thanks for visiting Hello Small World!
Hello Small World accepts payment through Etsy Direct Checkout & PayPay.
For alternative payment options, please convo us to discuss.
Once full payment has been received items will usually ship within 1-3 business days.
We do ship internationally.
All items are carefully packaged and shipped via USPS First Class mail or USPS Priority Mail depending on the size of order. For alternative shipping, please convo us to discuss options.
Orders ship to mailing address entered on Etsy when purchased.
If a shipped order tracking number shows it was delivered to the address entered on Etsy, HSW is not responsible for packages lost in the mail or missing.
We cannot be held responsible for lost or missing international shipments since tracking is only provided while the package is in the US.
International orders typically take 2 to 5 weeks to arrive once shipped.
Refunds and Exchanges
We package every item to arrive safely but if your item arrives damaged please contact Hello Small World within 1 day of the item arriving to make arrangements on issuing a replacement or a refund. Any additional information requested to complete the arrangements must be received within 24 hours of the request.
We accept exchanges on items in original & unused condition returned with their original packaging that are postmarked for return within 7 days of the original delivery date.
Please let us know if you will be sending the item back for an exchange. We will contact you for payment of the new item's shipping once we have received the original item back in accordance with our exchange policy.
Buyer is responsible for both return shipping & new item shipping on exchanges.
We do not accept returns.
Additional Policies and FAQs
All designs are ©Hello Small World and should not be reproduced.
If you are interested in wholesale, please convo us, we would love to hear from you!
We reserve the right to re-list for sale any custom designs. If a custom design will likely not be resold, due to the specific nature, a small design fee may be applied.
Please note that colors may differ from monitor to monitor.
Lastly, all items are shipped from a pet- and smoke-free studio.
Last Updated August 9, 2014