hellothula

Hellothula

Cape Town, South Africa · 1839 Sales

hellothula

Hellothula

Cape Town, South Africa 1839 Sales On Etsy since 2010

5 out of 5 stars
(415)

Announcement   Hi ! Thanks for popping by Etsy store. I'm Jessica - the designer, maker, curator & packaging specialist (I do like to make my packages look oh so pretty) at hellothula. My products : I make handmade sterling silver jewelry. I also do custom orders, please feel free to send me a message if you are interested in something custom or if you have any other questions at all! I also offer upgraded shipping (DHL courier) if you need something in a jiffy.
If you are new to Etsy this may be helpful, How to order: https://www.etsy.com/help/article/339?ref=help_search_result

email : mail [!at] hellothula.co.za
facebook : www.facebook.com/hellothula
instagram ID : hellothula

Announcement

Last updated on Jan 15, 2017

Hi ! Thanks for popping by Etsy store. I'm Jessica - the designer, maker, curator & packaging specialist (I do like to make my packages look oh so pretty) at hellothula. My products : I make handmade sterling silver jewelry. I also do custom orders, please feel free to send me a message if you are interested in something custom or if you have any other questions at all! I also offer upgraded shipping (DHL courier) if you need something in a jiffy.
If you are new to Etsy this may be helpful, How to order: https://www.etsy.com/help/article/339?ref=help_search_result

email : mail [!at] hellothula.co.za
facebook : www.facebook.com/hellothula
instagram ID : hellothula

Jessica H.Jones

Contact shop owner

Jessica H.Jones

Big africa necklace for Devane - no heart
$65.00
View all 133 items

Reviews

Average item review
5 out of 5 stars
(415)
Andrew Dempsey

Andrew Dempsey on Dec 6, 2016

5 out of 5 stars

Very highly recommended. After scouring the internet for a wedding ring I couldn't find one I liked. I contacted Jessica who made me one exactly how I wanted it. She even did it at very short notice and sent it over to the UK in time for my wedding.

View all 415 reviews

Updates

Pattern necklace - handmade in sterling silver. I love how beautiful and delicate the pattern is.
I'm wearing my statement ring... while planning this week's production list. Thank you for the orders! I am so blessed to have my busy little Etsy store.
View all 48 updates

About

About me, & hellothula

Hello, I'm Jessica - I studied jewelry design & manufacturing & then went on to work under several goldsmiths over a number of years.
I decided to start working for myself full time after my Etsy store started booming - I have not looked back since.

Everything is handmade by myself - I take the pictures, I model the jewelry, I write my listing descriptions - I package & also ship everything myself.

I like to make simple pieces, I am not a design fundi and I dont try to be,
I feel my pieces have an innocence to them, a sweetness, that I dont want to change by overdesigning and complicating.

I strive to one day be in the position to create job opportunities for keen jewellers to work under me, until then I will keep doing what I'm doing - grateful everyday for the opportunity to work from my home, & for the flow of constant orders coming through (my constant encouragement & motivation)

♥ Thank-you for taking the time to read my handmade story,

Jessica from hellothula.

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Shop members

  • Jessica H.Jones

    Owner, Maker, Designer, Curator

    a creative, quiet, thoughtful person with a big love for my jewelry bench, coffee, french fries, dogs & vintage cars. I am so grateful for the opportunity to work from my home & for the constant orders on etsy (my daily motivation & encouragment)

Shop policies

Last updated on December 10, 2016
Thank-you for popping by my etsy store :)


It is so exciting being an Etsy seller, the possibilities are endless.
I have shipped my jewelry to just about every country in the world.

I love to make jewelry, and put a lot of time and effort into each and every piece I make. Nothing is slapped together in 10 minutes. I work to a certain standard, and pride myself in quality craftmanship.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
-Payments-
I accept PayPal only. I do not accept international money transfers.

*If you do not have paypal, please follow the link below. Note that you do not need a paypal account to pay using a credit card/ debit card/ cheque card.

However, it is incredibly easy to sign up for PayPal should you decide to.
http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/
Shipping
HO HO HO! The Christmas 2016 season is upon us.
Please place your Christmas orders by 22 November so it will have a good chance of arriving in time for Christmas.
If your order is a Christmas gift - please make sure to include a note in 'message to seller' at checkout informing me of this - so I can prioritize your order,
While I cannot guarentee an order will arrive in time for Christmas - if you order by 22 November it very well should! I can guarentee an order will arrive in time for Christmas if you opt for DHL courier at checkout by December 5th.

*All orders placed with standard shipping from the 22nd of November can be expected to arrive mid - to end January 2017.*


-International Shipping-
10-14 days lead time, and standard shipping time is typically 2 weeks, but allow 2-4 weeks for shipping.

-Packaging-
I hand forge all the sterling silver jewelry in my etsy shop and I am solely
responsible for the shipping and packaging. I do absolutely everything myself and because of this I take pride in knowing everything is done to a high standard and correctly. All orders are gift wrapped and shipped in a bubble wrap envelope.

-Detailed shipping information-
LOCAL: Orders can be posted via The Courier Guy (overnight to door) or registered mail (3-5 business days) The ourier Guy will be slightly more expensive. Contact me for more information via etsy conversations.

INTERNATIONAL lost parcels: Please allow 10 weeks from ship date before assuming a parcel is lost.
There are many twists and turns your parcel will take along the postal route - human error can happen, and delays are not impossible. Please bare this in mind before ordering.

Please note, that Thula is based in Somerset West (just outside Cape Town), South Africa, if you do not live in South Africa - your order will be an international order.

If you need something by a specific date - it is very important that you tell me when you place your order. I cannot refund if an item does not arrive 'in time' when I was not made aware of this date/deadline when the order was placed.

I do offer DHL courier if you prefer Rush shipping.
DHL is $22 - $47.00 depending on the item.{weight} -- please send me a etsy conversation message to discuss this.

-Duty/Customs tax-
The buyer is responsible for paying his/her countries import taxes/duties should they be charged through your post office or courier. Usually my packages are not charged an import duty - but this is up to your postal service in your country, and I have no control over this.
Refunds and Exchanges
-Returns-
My first concern is making you as happy and completely satisfied with your purchase as can be -thus I have made sure all of my listing description information and store policies are clear and concise.

Items purchased that were in stock : I will refund 100% of your purchase (less shipping costs) if the item is returned within 21 days from the date received.
I will not be able to refund without receiving the item back.

Custom orders and custom sized rings: Unfortunately, since these items are made specifically for a client, or only fit a specific finger size, a limited returns policy applies. Please convo me within 2 days from the date you received your item to discuss your situation. Engraving orders such as custom cufflinks, engraved pendants etc - the sale is final.

Items not customized (example, rings, engraved products) you can return your order and choose another item of the same value if you decide you are totally in love with the piece you received.

CHRISTMAS 2016
Please place your Christmas orders by 22 November so it will have a good chance of arriving in time for Christmas.
If your order is a Christmas gift - please make sure to include a note in 'message to seller' at checkout informing me of this - so I can prioritize your order,
While I cannot guarentee an order will arrive in time for Christmas - if you order by 22 November it very well should! I can guarentee an order will arrive in time for Christmas if you opt for DHL courier at checkout (up until 5 Dec)

*Important : *All orders placed with standard shipping from the 22nd of November can be expected to arrive mid - to end January 2017.*


-Refunds-
My first concern is making you, the customer happy! Please send me a message should you have any concerns regarding your order.
Please note that should you change your mind about an item that you have bought - a refund can be issued to you, but only within 24 hours of the purchase being made : each item is handmade to order - so a change of mind once the order has been made will not qualify for a refund. However, you may return the product and choose something else if you change your mind about the particular piece of jewelry you ordered and received.


Spelling errors / mistakes : Everything is checked before shipping, so the chances of an item getting through with an error is very slim -
As I am human, and it is possible to make a mistake, should an item you order have a mistake, whether it be a spelling error on engraving or a size error - I am happy to re-make the item, but you will need to send it back to me - I do not offer refunds on any engraved orders, or rings.
Additional policies and FAQs
HO HO HO! The Christmas 2016 season is upon us.
Please place your Christmas orders by 22 November so it will have a good chance of arriving in time for Christmas.
If your order is a Christmas gift - please make sure to include a note in 'message to seller' at checkout informing me of this - so I can prioritize your order,
While I cannot guarentee an order will arrive in time for Christmas - if you order by 22 November it very well should! I can guarentee an order will arrive in time for Christmas if you opt for DHL courier at checkout (up until 5 Dec)

*All orders placed with standard shipping from the 22nd of November can be expected to arrive mid - to end January 2017.*




I like to hear from my customers,
Please contact me once an item has reached you and let me know what you think from.. the packaging to the item itself.

-Custom orders-
I can make you just about anything in silver.
If there is something different to what I have offered on my etsy shop, whether it be a different colour stone, or a different style ring please contact me and we can discuss it further. Please note, each item is handmade, engraving is done by hand and so variations in pieces is very possible. It is important to understand that this jewelry is not produced by a machine but it is made by hand from scratch and is hand
engraved.

-Natural gemstones-
Please note - natural gemstones often have natural inclusions in them - especially stones such as turquoise or labradorite for example.
These stones have a matrix in them - and this can differ from stone to stone and differs in intensity.
Natural gemstones are not machine made - they will not look like a plastic perfect stone - they have natural elements to them, and thus makes each stone unique - these 'marks' or 'inclusions' are Not flaws, but are characteristics of genuine gemstones.

-Rings & Size Specifications-
I am able to make up a ring in your specific size, please contact me for details & more information.

-Coupon codes-
Please note -- coupon codes cannot be used on items already on SALE, You will know an item listing is on sale as it wll say SALE in the listing title. - Please take -

-Etsy conversatio ns-
I try to reply to etsy messages as soon as possible - but please note there is a time difference, I am an international seller. I receive a number of etsy messages daily and do my best to reply quickly.

Thank-you!
Jessica

More information

Last updated on Apr 4, 2016
Frequently asked questions

Gift wrapping and packaging

All orders will arrive gift wrapped.

Do you offer express shipping

Yes -I offer DHL courier to door. You can select DHL courier at checkout for your shipping option / or send me a etsy message,