HelsiaJewellery

Handmade, unique, fun, one of a kind, custom jewellery

St. Thomas, Canada · 46 Sales

HelsiaJewellery

Handmade, unique, fun, one of a kind, custom jewellery

St. Thomas, Canada 46 Sales On Etsy since 2010

0 out of 5 stars
(23)

HelsiaJewellery is taking a short break

Loading
Helen Hancox

Contact shop owner

Helen Hancox

Reviews

No reviews in the last year
LINDA NIELSEN

LINDA NIELSEN on Nov 22, 2013

5 out of 5 stars

Beautiful; nice size and love the color. Very pleased.

Anonymous on Mar 8, 2012

5 out of 5 stars

Sorry for my delay in posting feedback. The earrings are beautiful! They did not arrive in time for Valentines Day, but they were more than worth the wait. They were exactly as pictured & described! My wife loves them and has gotten so many compliments! Exceptional quality!

View all 23 reviews

Shop policies

Last updated on January 13, 2013
Welcome to my Etsy shop! Please see my profile page for more information about me and to browse my list of products.

My goal is Customer delight, I value positive feedback and the best compliment I can receive is a customer referral.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
Payment is due upon placing your order. At this time, I only accept Paypal.

I shall cancel a sale if the item is not paid for within a week.
Shipping
Most orders will ship within 5 business days of receiving payment via Canada Post.

Please be informed of my terms of shipping:
Standard surface shipping (ground) can take between 6-14 business days.
Small packet air takes 4-6 business days.
Express Post normally takes 3-4 business days.
International can take between 4-6 weeks.

As of 2013 I will be shipping once/twice per week.

There is no shipping/post in Canada at weekends, business days is Monday-Friday!

I do other options if required, please contact me for a rate. I do my best to provide the best value on my shipping and all my items have a shipping discount after one item is purchased with full priced shipping. I offer shipping rates on my products everywhere.

Please allow additional time for Holidays.

International customers please note: you are responsible for any customs fees or taxes your package may incur.
Refunds and Exchanges
Damages: All items are in new condition when they leave me and I do my upmost to protect my products by using bubble wrap, paper and card to secure items into a padded bubble envelope. I cannot be held responsible for any damages occuring enroute.

Losses: I keep a full record of all postage transactions, you will be contacted the day it leaves by convo or email. If for some reason your parcel did not arrive I would open an investigation with Canada Post to get it resolved.

Jewellery: All are quality assured but in the event of customer disatisfaction please contact me and we can discuss repair, replacement or reimbursement.
Additional policies and FAQs
I do accept custom orders if there is an item in my shop you like but would rather a different colour, length etc. please do not hesitate to contact me.

I am also happy to make up gift sets combining items.

I offer the option to wrap, ribbon and gift tag at no extra charge.

Repairs: I do offer a repair service to your jewellery items, please contact me for more details.

I shall offer a discount on multiple items purchased and also to returning customers.