Announcement   ****Hens HQ ARE LOCATED IN AUSTRALIA ****
WE ARE LOCATED IN AUSTRALIA PLEASE BE AWARE OF THIS BEFORE PLACING ORDERS- FOR INTERNATIONAL CUSTOMERS ONLY ***USA MUST ALLOW APPROX 10 to 15 BUSINESS DAYS FOR SHIPPING** CANADA,CHINA,IRELAND ,other countrys MAY TAKE UPTO 30 BUSINESS DAYS

ALSO ALL PURCHASES CAN BE HELD IN CUSTOMS FOR A PERIOD OF TIME WHICH IS OUTSIDE OF OUR CONTROL.

Announcement

Last updated on Sep 22, 2018

****Hens HQ ARE LOCATED IN AUSTRALIA ****
WE ARE LOCATED IN AUSTRALIA PLEASE BE AWARE OF THIS BEFORE PLACING ORDERS- FOR INTERNATIONAL CUSTOMERS ONLY ***USA MUST ALLOW APPROX 10 to 15 BUSINESS DAYS FOR SHIPPING** CANADA,CHINA,IRELAND ,other countrys MAY TAKE UPTO 30 BUSINESS DAYS

ALSO ALL PURCHASES CAN BE HELD IN CUSTOMS FOR A PERIOD OF TIME WHICH IS OUTSIDE OF OUR CONTROL.

Amanda and  Alana

Contact shop owner

Amanda and Alana

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Reviews

Average item review
5 out of 5 stars
(1873)
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quality 242 shipping 295 customer service 149
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Updates

We bought an automatic sash cutter!!! So much awesomeness after 6 years of cutting sashes by hand!

About

The Hens HQ Story

Amanda & I are neighbours and after planning our own weddings around the same time we found it hard to source good quality novelty items and accessories at reasonable prices. We started discussing the business and Hens HQ started….

Amanda & I started off making gorgeous rhinestone sashes. As time went by and demand increased we expanded into printed sashes, satin dressing gowns, wedding favours and more.

Amanda & I are passionate about the quality of our products and take great pride in our work. We are inspired by current wedding themes and colours as well as more traditional themes.

We also have a facebook page which we welcome you to ‘like’ and explore some of our items for sale; www.facebook.com/henshq

Around the web

Shop members

  • Alana Rose

    Owner, Maker

    Hi my name is Alana and I am one of the owners of Hens HQ with Amanda. Along with Hens HQ in my life I am also a wife, mother (to a beautiful 2 ½ year old daughter and 4 year old son) and a full time Social Worker.

  • Amanda

    Owner, Maker

    Hi my name is Amanda and together with Alana we started Hens HQ in 2011. I am currently home on maternity leave after welcoming another beautiful son to our family.

Shop policies

Last updated on September 10, 2017
Welcome to our shop Hens HQ. We make and sell custom rhinestone and printed sashes, apparel, wedding favours and more....

We strive to offer great quality products at the best price possible. We are always happy to accomodate requests so if you have something special in mind please feel free to contact us with your enquiries.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 1 hour of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Returns and exchange details
No refunds will be given if custom orders have started production.

Please make sure you spell your order correctly when requesting it as we will not refund if you have spelled it to us incorrectly.

No refunds will be given if the item does not arrive in time unless you have purchased express shipping and we have guaranteed in writing a date. We have specified approximate post times and if you need the item in a rush please request express shipping with a tracking number.

We accept returns if the item is damaged significantly in transit and you can show proof of the package and items when received. At this stage we will lodge an investigation with the postal service and advise you of the outcome.

We also accept returns if you receive the item and it is incorrect from your listing ordered.

Unfortunately we cannot accept exchanges as all our items are made to order.
Payment
We will not start production on items until payment has cleared in full unless otherwise arranged with Hens HQ.

We will be charging GST on all Australian orders from 1st July 2017.

We have an administration fee of $2USD for all orders cancelled after the order is placed but production has not been started. This fee covers ours and our accountants time to refund you, adjust our stock levels and reconcile our accounts.
Shipping
We welcome buyers from any country but please be aware of shipping times and optional shipping costs.

We use Australia post to ship Internationally and both Australia post and Sendle to deliver our parcels within Australia.

Unless requested we will not issue a tracking number as this is only given at an extra cost.

Express shipping is always an option, please contact us first for a quote.

Shipping within Australia is approximately 2-3 business days
Shipping outside Australia is approximately 7-10 business days.
Shipping to Canada is extremely slow sometimes 10-20 business days- This is due to Canada Post and Canada's customs. If you require your order by a certain date and are located in Canada we recommend contacting us for a shipping upgrade that includes tracking and/or express.

These time frames above exclude our handling time - we generally require 2 days to make an item, sometimes in peak wedding season 3 to 4 days.

There is times where items can be held in customs and this is beyond our control. We do our best to pack and describe items on custom slips to ensure the quickest possible transit times.

Combined postage discount can be arranged for multiple purchases.
Additional policies and FAQs
Our production time is approximately 2 business days on printed sashes, this is really quick if you look at other custom made items online. Please factor this in to your time to receive the item.