HerborealArts

Herboreal Arts

| Tucson, Arizona

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.

Announcement    Shipping from US to Australia and New Zealand has been suspended by USPS.
Sorry about sticker shipping prices. Please complain to etsy for requiring tracking. Everything is shipped in padded mailers now. Shipping is calculated by etsy- not set by me.

Announcement

Last updated on Nov 21, 2021

Shipping from US to Australia and New Zealand has been suspended by USPS.
Sorry about sticker shipping prices. Please complain to etsy for requiring tracking. Everything is shipped in padded mailers now. Shipping is calculated by etsy- not set by me.

Items

 
Cryptogamaelacrime

Contact shop owner

Cryptogamaelacrime

Reviews

Average item review
5 out of 5 stars
(647)
See reviews that mention:
Quality 77 Shipping 92 Customer service 31

About HerborealArts

Sales 2,104
On Etsy since 2009

Disabled LGBT artist making witchy/metal merch. Making merch keeps me going.

Shop members

  • Badger

    Owner, Designer, Marketer

Production partners

  • Tucson Community Print Shop

    Tucson, AZ

    TCPS will be printing my apparel.

Shop policies

Last updated on November 28, 2021

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
Please do not request a return unless there is a mistake with your order or you are truly dissatisfied with the quality. As stated on all pin listings, enamel pins are handmade by people on a deadline and therefore will have minor imperfections. You should expect to see slight underfilling of enamel, tiny pinpricks, tiny enamel burrs on the outside of the pin, etc. Shipping costs will not be refunded on returns. If you have a problem with your order, please contact us before leaving feedback so we can work it out!
Shipping
Shipping
Items ship in 1-3 business days.

Sticker shipping is now the same as all other shipping because Etsy decided to punish sellers if they don't provide tracking. Their flats tracking system is faulty and things aren't actually being tracked by USPS, so I have no choice but to send stickers in a giant padded envelope now. Please complain to them so they know you're not happy either.

Please ensure you have entered the correct address!
You'll be charged a $10 fee for reshipment if your order is returned.

"Why is shipping X amount?"
Shipping is calculated by etsy + the cost of my ecoenclose mailers. I also insure orders above a certain threshold.

I am not responsible for lost packages, but...
I am happy to try to work something out with you if something goes awry, but please understand that once your item has been shipped out, it is out of my hands and you'll have to contact USPS or your mail service (global) to find out what's going on. I can't control the mail and have no more insight into it than you do. In most situations, I will simply replace your order if it doesn't show up within a month and appears to be lost or misdelivered.

Talismans are Insured
All talisman/charm orders include tracking and insurance. Should your talisman arrive damaged, you have options:

Send the talisman back and receive a refund (you will have to pay shipping to return it).
Allow me to ship you replacement parts & repair kit for damaged elements, free of charge.
Send the charm back for repair and reshipment, free of charge.

Local Pickup
If you are in or around Tucson, AZ, get in touch with me before placing your order and we'll talk about local pickup options (East side and 4th ave locations available).

Return Policy
Please contact me as soon as possible if your merchandise arrives damaged, and please attach a photo. If you must return an item because you're simply dissatisfied with it, you pay shipping to return it and will only be refunded for the cost of the item.
Additional policies and FAQs
How quickly will I receive my order?
Orders are typically shipped out within 24 hours, but may rarely take up to 3 days. After that, it's up to USPS shipping times, which have varied with the pandemic and political struggles. Tracking is provided on any order that isn't strictly stickers (and is provided on sticker orders if you select a flat mailer). International orders should allow for at least two weeks.

Do you do custom stickers/Can you design ____ sticker for me?
In short: not really. My manufacturer requires a minimum order quantity, so, depending on the size of the sticker, that can range from roughly 25 to 80 stickers MOQ, which can cost anywhere from $30-100+. Add to that my commission fees (around $60-100 USD). I also do not draw people. You can view my commission guide if you are truly interested (https://herboreal.weebly.com). I do take suggestions for my Disability is Beautiful stickers (and if I use your suggestion, I'll send you a free sticker!), but I can't guarantee anything. The MOQ often limits what I can do. For example, I can't make every breed of service dog though people have often requested different breeds. I have around 60 of each of the two dogs I already designed. If they start selling successfully, I could consider it, but otherwise, it's a huge investment to sell to perhaps one person who's interested. You can help by spreading the word about my stickers! Until then, I mostly need to stick to what I've got.

Why don't talismans ship internationally?
Talismans are made with animal bones that may or may not be legal to ship to other countries. Out of an abundance of caution, I am only willing to ship them within the US. If you are outside the country and really want one, get in touch with me after researching local laws and regulations, send me the sourced information, and we'll look into it further to see if we can work it out.