Emily McCullough on Dec 7, 2016
Fantastic, as always
JenGRedding on Dec 6, 2016
Darling - Love it. Great quality. Fits my toddler perfect!
G F on Dec 5, 2016
Excellent item and service. Thank you.
Your story in one sentence.
Hello! My name is Natasha and I'm the owner Her Flying Horses. I studied Fashion Design in Toronto and Vancouver. I've been drawing and sewing since I was 7 years old and always knew that creating things with my hands, would be a big part of my life. Her Flying Horses was inspired by my young daughter and her love for dress up and imaginary play.
I am the owner of an independent business, creator, designer, pattern drafter, photographer, shipping dept, customer service and supply buyer.
My home is smoke free but we do have a dog. I keep all my stock stored in bins in a room that the dog does not have access too.
If you are a blog owner, I do not send products for reviews/give-aways, etc. Thank you for your understanding.
All garments and handbags are made with my own pattern drafts unless otherwise noted. My patterns are not for sale.
Most pictures are taken on a macro setting so that you can see all the fine details. Please keep in mind that it makes the items look much larger than they actually are. Please read measurements carefully.
Accepted payment methods
Please note that you do not need a PayPal account to pay using a credit card.
I will hold items for up to 3 days upon request. After 3 days, I will relist the item.
For U.S and overseas, I will ship most jewelry, supplies and some dress up items as light packet mail (envelope) but if the item is non-replaceable, over $50 value or thicker than the allowed 20mm, then I will ship it as small package which includes up to $100 insurance but no tracking.
For Canada, I will ship most jewelry, supplies and some dress up items as oversized lettermail. If the item is thicker than the allowed 20mm, then I will ship it as a parcel. Insurance is extra. Please contact me if you are wanting to purchase insurance or another shipping option.
☆CANADIAN CUSTOMERS☆ If you don't see a price listed for Canada, please contact me with your postal code so I can give you an accurate price. Shipping prices vastly differ from west to east . Sorry for the inconvenience.
Shipping costs can be found in each individual listing. I do combine shipping costs.
Items will be shipped 2 to 3 days of receiving payment unless your purchase falls on a weekend or holiday. I do my very best to mail your items fast put please understand that I have no control over the post office. Items sometimes do get held up at customs.
☆I ship to the address that you have on file with Etsy. If this address is incorrect, please notify me. I will not be responsible for shipping to the incorrect address.
Airmail delivery times are approximate.
Canada 2-12 business days
U.S 6-12 business days
International 12-21 business days
☆Any customs charges for international orders are the responsibility of the customer. I do claim the full amount of your package on the customs form for insurance purposes.
☆Missing or Lost Packages
Please note that the delivery times are approximate and 95% of packages are delivered in the quoted time frame. A package is not considered lost or missing unless it has been undelivered for 6-7 weeks for U.S or Canadian destinations and 8-9 weeks for overseas. If your package is insured, please understand that I can't file a claim for your package until those time frames have past.
Refunds and Exchanges
Sorry, there are no returns or refunds on custom items.
Returns for any other reason (changed your mind, ordered the wrong size or want something else ) are taken under consideration on a case by case basis. Must notify me with 5 days of receipt
All items being returned must be disussed with me prior to doing so and items must be returned in original, unused condition with original gift bag or box .
I make every effort to represent my items as true as possible through descriptions and pictures. Please understand that colors may vary slightly on different monitors. Please ask any question you have BEFORE purchasing.
☆I often do use vintage components in my work which will be clearly stated in the listings. Please understand that vintage items are usually not perfect and may contain slight scratches, discoloration, dings, etc. I am upfront about anything that I think is a major flaw. Please do not purchase any vintage items if you are looking for perfect.
If you are unsatisfied with your purchase in any way, please let me know. I'm always more than happy to work through it with you.
Additional policies and FAQs
☆Sorry, no refunds on custom orders
Sorry, I'm not doing any wholesale or consignment at this time.
In most cases I ship jewelry in bubble wrapped envelopes instead of boxes. This allows me to keep the cost down with the post office. Canada Post has a 2 cm height restriction for light packet items. Shipping in a box can cost 3 times more than shipping in an envelope if it's over 2 cm. Jewelry is securely wrapped in tissue paper and placed in a beautiful matching organza bag. If your item is intended for a gift, I do have pillow boxes that I can ship flat with your envelope. Upon receiving your package, you can easily assemble the box for your gift.
For handbags and most children's dress up clothes, I use new garment boxes with tissue paper. The boxes are wrapped in brown paper for shipping. If you'd like your box gift wrapped, please let me know. I provide this service for free. I can also include a gift card with a message of your choice.
I hope you enjoy your shopping experience!