HeritageCostumes

Historical Themed Costumes for Children and Adults

Torrance, California

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Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    We make every effort to ship orders received before 12 PM PST, the same day. Orders placed after 12 noon on Friday will ship on Monday the next business day.

Announcement

Last updated on Oct 23, 2020

We make every effort to ship orders received before 12 PM PST, the same day. Orders placed after 12 noon on Friday will ship on Monday the next business day.

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Heritage Costumes

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Heritage Costumes

Reviews

Average item review
5 out of 5 stars
(1045)
See reviews that mention:
quality 290 shipping 224 customer service 81

About HeritageCostumes

Sales 8,945
On Etsy since 2014

Shop policies

Last updated on December 6, 2020
Welcome to Heritage Costumes! We make all of our costumes here in Torrance, California.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept exchanges and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept returns
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Exchanges: We gladly accept exchanges for all of our garments.

1.) Cancellations are accepted within 24 hours of the order being placed as long as the order has not shipped.
2.) Once shipped, orders become subject to our exchange only policy.
3.) The buyer has three days to notify us of exchanging from the day they receive their items. The buyer must place an order for the new item and then return the exchange to us at their expense. The buyer then has seven (7) days for us to receive the item in New and Unused Condition; once we receive it, as long as there are no pet hairs, faint odors, smells of perfume, body odor, or dirt marks.
Payment
We Accept PayPal, Apple Pay, Etsy Gift Cards, and Major Credit Cards at this time.
Shipping
We use USPS and UPS as our main carriers. Orders may take between 1-2 business days to process before shipping. We strive to ship all orders the same day but only guarantee those shipped Priority Express and UPS Next Day Air. Priority Express and UPS Next Day Air orders ship the same day if placed before noon PST. Those orders placed after will ship the next Business day. Business days are M-F.

1.) Once an item has shipped (delivered to the carrier) and a tracking # provided, it is no longer under our control. We cannot make any changes or delivery upgrades.
2.) Once an item has shipped, if there are any service delays, please contact:
USPS - https://tools.usps.com/go/TrackConfirmAction_input
Or call your local Post Office and ask for the local carrier supervisor. Provide them with your tracking # to see if they can locate your package.

UPS - https://www.ups.com/us/en/services/tracking/information.page?WT.mc_id=VAN700490

3.) Please note we are not responsible for costs, or delays in shipping due to the wrong address being provided.

4.) Please make sure your address is correct before placing your order. We will not offer any cancellation or refund once an order has shipped due to the wrong address being provided, with no exceptions.

5.) If a shipping upgrade is needed or if you need your items sooner than the estimated arrival date, please let us know before your order is processed and a shipping label created. We will be able to upgrade shipping before your order has been processed and shipped.

6.) If an item is delivered late due to severe weather, natural disasters, and other conditions beyond the carriers' control, we can not refund your order. Please check your area if there are service interruptions before placing an order. Due to Covid 19 and carrier staffing, shipping delays can occur. Service Alerts are posted on the carrier's website.
Additional policies and FAQs
Customer Service Hours are Monday thru Friday from 9 am until 5 pm PST. Messages received after these times will be answered the following business day.