HeroDesigns

Fine Handcrafted Jewelry

Fullerton, California · 218 Sales

HeroDesigns

Fine Handcrafted Jewelry

Fullerton, California 218 Sales On Etsy since 2008

0 out of 5 stars
(71)

HeroDesigns is taking a short break

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Note from shop owner Thanks for stopping by! We've put our shop on vacation for a while as we transition to work as doulas and childbirth educators (www.herobirthservices.com). We hope to be back sometime in 2017!

If you have an urgent issue, please send us an email and we'll respond as soon as we're able: herodesignsandvintage [!at] gmail.com.

Sorry for the inconvenience!
- Megan & Marlee

Note from shop owner

Last updated on Jan 1, 2017

Thanks for stopping by! We've put our shop on vacation for a while as we transition to work as doulas and childbirth educators (www.herobirthservices.com). We hope to be back sometime in 2017!

If you have an urgent issue, please send us an email and we'll respond as soon as we're able: herodesignsandvintage [!at] gmail.com.

Sorry for the inconvenience!
- Megan & Marlee

Marlee and Megan Malone Franklin

Contact shop owner

Marlee and Megan Malone Franklin

About

A passion for timeless beauty

We are a wife-and-wife team who love creating beautiful custom gemstone jewelry for our wonderful customers!

Marlee has been an artist practically since birth, and began designing jewelry in elementary school. She has been an avid Etsy shopper and "favorite-er" for years, and is proud to finally have her own shop!

Hero Designs predominantly features Marlee's jewelry - designs inspired by the world around us, including the materials themselves. Each bead, each gem is different, and Marlee weaves them together with gold and silver to display their natural beauty. Marlee has always had an eye for design and quality materials. Her aesthetic is unique and timeless.

Marlee loves to experiment with new materials, and has been exploring woodburning, glass work, and needle felting. Eventually, these different media will also be represented in the shop.

While Marlee creates, Megan organizes. She keeps everything in order, from accounting to craft and bridal fair scheduling. A longtime admirer (and recipient) of Marlee's jewelry, she is proud to contribute to the distribution of Marlee's work through Etsy!

We strive to run an environmentally friendly home and business, choosing our resources carefully and using them responsibly.

We also own another Etsy shop featuring gorgeous, wearable vintage pieces - check out Hero Vintage at https://www.etsy.com/shop/herovintage!

Around the web

Shop members

  • Marlee

    Owner, Maker, Designer

    Marlee is a maker through and through. She draws inspiration from nature, history, literature, and life's everyday miracles. She brings passion for beauty and quality to her work, and provides her customers with gorgeous, expertly made artworks.

  • Megan

    Owner, Manager

    Megan helps behind-the-scenes with everything from communicating with customers to accounting to packaging orders. Outside Hero, she works for a hospital foundation and is a professional choral singer. Favorite perk - "testing" Marlee's designs!

Shop policies

Last updated on January 30, 2015
Welcome to our shop! We hope you find beauty and inspiration during your visit here.

At Hero Designs, each handcrafted item is made to order. We pride ourselves on providing our customers with products of extraordinary craftsmanship and artistic integrity.

If you want more information on an item or have any questions at all, feel free to convo us on Etsy. We strive to answer all messages within 24 hours.

Connect with us on Facebook for exclusive discounts and shop updates!
http://www.facebook.com/HeroJewelryDesigns

For a collection of lovely vintage clothing and housewares, check out our other Etsy shop, Hero Vintage!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
  • Other Method
Payment
We prefer to accept payment via credit card (Etsy direct checkout) and Etsy gift cards.

If you prefer to pay via Paypal or personal check, please convo us or leave a note at checkout and we'll be happy to make arrangements with you.

If you need to change or cancel your order, please do so within 24 hours of making your purchase to guarantee we can accommodate the change.

Payment plans are always an option! Convo us if you've got your eye on something special or are planning a large order (i.e. bridesmaids' jewelry) and would like some extra time to pay, and we'll be happy to work something out with you! Payments toward reserved items are non-refundable. If the item needs to be returned (see our return policy below), only the final payment will qualify for the 90% refund.

Sales tax applies for California residents.

International customers are responsible for customs or border fees as applicable.
Shipping
We are always happy to accommodate special shipping requests! Please convo us if you have any questions.

Generally items are shipped through USPS within 1-2 weeks of receiving payment. Packages include a tracking number which will be sent to you once we've taken your order to the post office.

Please write a specific note to us in the "notes to seller" at checkout IF:

- your order contains multiple items and you would like them packaged separately or mailed to different addresses.

- you would like to purchase delivery confirmation for your order. We will invoice you for the extra cost.

- you have any other special shipping requests - we're always happy to upgrade shipping as needed!
Refunds and Exchanges
We want you to be absolutely in LOVE with your purchase, and your satisfaction is our top priority!

If for any reason you are dissatisfied with or need to return your purchase, convo us as soon as possible and we'll do everything we can to resolve the issue. If you'd like to return your order for a refund, please convo us within 10 days of your order's shipping date per USPS tracking (for orders within the US) or 20 days of your order's shipping date per USPS tracking (for international orders) to arrange a return. Upon receipt of the returned item, we will issue a refund for 90% of the item and applicable tax (not including shipping costs).

Unfortunately, we cannot issue refunds that were initiated outside of that time frame or for the full cost of the item (unless we grossly misrepresented the item - which we hope will never happen!).

Custom orders: We strive for excellent communication during the custom order process, including photos of your unique design. If for any reason you are dissatisfied with your custom order upon receipt, please get in touch with us and we will make every effort to revise the design to your satisfaction. Due to the time-consuming nature of the custom process, we cannot issue refunds for custom orders. We would be happy to work with you to resolve the issue through an exchange process, however. Should you be unsatisfied with your custom order, please contact us as soon as possible so we can make arrangements to alter the piece for you.
Additional policies and FAQs
We are always THRILLED to work with clients on custom orders! Please convo us with your ideas and special requests. We are also happy to offer jewelry for brides and bridal parties. Whether you'd like multiples of any of our current designs or if you'd like to collaborate with us and create something new, just convo us!

Most of our jewelry pieces can be made with either sterling silver or gold. If you order something in silver, just remember that the silver will darken with time, but can be polished with a polishing cloth or gentle cream toothpaste to maintain its luster.

All our jewelry and playable snowglobes come with a lifetime guarantee. If you ever experience any problems with your purchase down the line, or if your pieces could just use a little refreshing, please feel free to convo us and we will be happy to touch them up! Touch-ups are free of charge - we just ask that you cover the cost of shipping. Should any replacement materials be needed, we will notify you of any charges that will apply. We always do our best to keep costs as low as possible!