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HeroDesignStudio

Long Beach, California · 2911 Sales

HeroDesignStudio

Long Beach, California 2911 Sales On Etsy since 2007

5 out of 5 stars
(596)

HeroDesignStudio is taking a short break

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Note from shop owner We are away from the studio and we will be returning and reopening the shop after the New Year. Happy Holidays and thank you for your support!

Note from shop owner

Last updated on Dec 17, 2015

We are away from the studio and we will be returning and reopening the shop after the New Year. Happy Holidays and thank you for your support!

HeroDesignStudio

Contact shop owner

HeroDesignStudio

Shop policies

Last updated on February 3, 2011
Hello! Thanks for looking at my shop's policies. If you have any questions, please just let us know.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
Payment is to be made immediately at the time of purchase via PayPal, unless other arrangements have been made and agreed upon ahead of time.

If after 3 days payment is not received and no communication is received regarding your order and/or payment, we will cancel the sale to recoup my fees. Thanks for your understanding and prompt payments!
Shipping
INFO FOR EVERYONE:

* eCHECKS: If you pay via PayPal eCheck, that works for us. But we will not ship until the eCheck clears, which is usually 3-5 business days.

* PACKAGING: We ship in sturdy shipping tubes so that your prints arrive safely and in mint condition, with delivery confirmation included for domestic US orders. If your order is for 10 or prints or posters, however, then we do ship flat and well protected.

* SHIPPING ADDRESSES: Don't forget to double check your listed mailing address. If your address in your Etsy OR your PayPal profile is incorrect, please let us know ASAP and we will make sure that your order is shipped to your best & most recent address. If your PayPal and Etsy address do not match, we will attempt to contact you to get the proper address. If we haven't heard from you in a couple days, we will ship your purchases to your ETSY invoice address as the default, provided at the time of purchase, unless you let us know otherwise. We of course just want you to get your stuff, in the fastest time possible. ;-)

* INSURANCE: We do not automatically add insurance unless the item is $75 or more. If you would like insurance added, please contact us at the time of purchase and we can let you know how much more it will be and arrange for payment.

INFO FOR DOMESTIC / US CUSTOMERS:

* Unless otherwise requested, we ship via USPS Priority, typically on Wednesdays.

* If you would like to save $1 to $2 on shipping, and are willing to wait 5 days to 4 weeks for your print(s) to arrive, we can ship via First Class for you as well and refund the difference in postage pricing. Let us know in the "Message To Seller" box upon checkout. But note, we cannot be held responsible for the time it takes via this slower shipping method.

* We will send you an email with your Delivery Confirmation number when we've shipped your order. We ship within 5 business days, though usually much much sooner. Delivery Confirmation is included for all US orders.

* We are happy to do expedited shipping w/in the US via FedEx or USPS. Though larger orders may be a bit more the general prices are:

FedEx: 2Day shipping for $16-$20
FedEx: Express Saver shipping for $14-$17
USPS Express (Overnight to most areas) $30

INFO FOR INTERNATIONAL CUSTOMERS:

1) We gladly ship anywhere in the world!

2) International orders are shipped via First Class International (USPS) which at this time, offers no tracking. We cannot be held responsible for packages that are lost once they leave the US. However if you would like an upgrade to Priority or Global International please feel free to inquire about the costs. We will only charge for the actual postage, but be aware that the USPS pricing for our shipping tubes starts at $24 US.

3) Please note: International customers are responsible for any and/or all Customs fees, taxes, and duties associated with shipping & purchasing to their respective countries, should they be assessed. Most country's Customs agencies open and/or assess fees to a random selection of packages. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. We have no way of calculating how much these fees would be, should they occur, and we are not responsible for those charges. For any additional information please refer to your local customs agency.
Refunds and Exchanges
Should you unfortunately require a refund:

1) Returns and/or exchanges are processed on a case-by-case-basis and are available for damaged goods due to shipping only.

- If your print(s) arrives damaged, we will ask you to take a photograph and return it to us in the original packing if at all possible. Exchanges on damaged items must be returned within 7 days of arrival.

2) Returns will not be accepted due to customs taxes, fees or duties.

3) All return shipping fees and postage costs are the responsibility of the customer.
Additional policies and FAQs
If you are interested in a quantity of more than one of any of the items in my shop, or a bulk order (5 or more prints or posters, subject to a 10% or higher discount) please just let us know and we can create a custom listing for you.