Custom orders are all sales final. If there is an error in the order at the fault of hersilverlining.etsy.com I will happily correct the issue for you with a replacement item. I ask that you contact us within 48hrs of receiving the package.

Refunds (if applicable) are granted once I've received the item back in new, unused condition.

I do not accept returns or offer refunds for changing your mind on a purchase. I'm sorry, but customized items cannot be resold. Thank you for your understanding! :)

PAYPAL:
You can use any major credit card through Paypal.com with or without an account. Any orders placed in Florida will be charged a 6% sales tax.

ETSY DIRECT CHECKOUT:
Any orders placed in Florida will be charged a 6% sales tax.

We do not accept any other payment forms. Thank you for your understanding!

All orders have a 2 week processing time BEFORE shipment unless otherwise noted. Please keep in mind this does not include transit time.

Turnaround times may be longer during the holidays.

Orders are shipped via First Class USPS Mail.
Transit time:

Within the USA: 3-7 days.
Canada: 10+ business days.
International: 2-6 weeks.

Please keep in mind these are all estimates and orders can take longer due to weather, holiday seasons, or traveling through customs.

I cannot guarantee a DELIVERY date for any international orders. With a package going through customs, I am unable to predict and/or estimate a date of delivery beyond the quote of 2-6 weeks listed above. Thanks for your understanding!

ALL USA/Canada orders ship with tracking. MOST international orders ship with tracking.

Shipping upgrades:
Shipping upgrades to priority or express are available upon request. Please keep in mind if you need your order shipped out before the 2 week processing time, a rush fee will also apply. Send me a conversation to discuss details!

CUSTOMS FEES:
Any customs fees are the RESPONSIBILITY OF THE BUYER. I will NOT mark packages as "gift" as it's against the US law. Any customs fees that are charged are out of my hands--customs in your particular country dictate which packages are charged and which are not. Please check with your customs office with any questions. Again, I have NO control over this. Thank you for your understanding.

All items are shipped from Florida, USA.

NOTE TO SELLER:
During check-out, please be sure to list all your information for your custom jewelry order! Not including this information could delay your order from being made and shipped on time.

For any further questions, please contact us! Thank you & happy shopping.

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Michelle Alexander, am the data controller of your personal information. If you have any questions or concerns, you may contact me on Etsy using the conversation system.

Thank you.