HeyTze

📦 PHYSICAL PRODUCTS
You will be refunded upon returning the work in its original condition (I recommend tracked shipping for your own protection).
Sadly, shipping fees cannot be refunded.

📦 DIGITAL PRODUCTS
Because digital files can't be returned, they also can't be refunded. If you're somehow unhappy with your order (hopefully not!), contact me and we'll work something out!

Cancellation is only possible within the first hour.

⚠️ The purchase of digital products can't be cancelled because they're instant downloads that can't be returned!

Here you can find all current info regarding returns, refunds, processing times and shipping.
Last update: November 21st, 2021

Hey, Tze! refers to the business owned by Tze-Ting Chao. The text will refer to Hey, Tze!/they/them as opposed to an individual.

📦 PHYSICAL PRODUCTS
Refunds are made upon returning the items in their original condition (using tracked shipping is heavily recommended).
Shipping fees cannot be refunded.

📦 DIGITAL PRODUCTS
Because digital files can't be returned, they also can't be refunded. If you're somehow unhappy with your order (hopefully not!), please send a message so a solution may be found!

⚠️ SHIPPING CIRCUMSTANCES CONSTANTLY CHANGE BECAUSE OF THE CURRENT PANDEMIC

Hey, Tze! tries to keep shipping prices and times up to date.
Countries that can't be shipped to are on the bottom of this section.

📥 DIGITAL PRODUCTS
Digital products are instant downloads. You can download them once your payment has been confirmed.

✈️ SHIPPING COSTS
Shipping costs may differ between Germany, EU, Non-EU Europe and roughly speaking 'everywhere else'.

Hey, Tze! is based in Germany.

A customs fee may still be applied by the carrier. Hey, Tze! doesn't ship to countries that ask for an extra COVID-19 risk fee.

📦 TRACKING
Tracking may be included depending on how reliable delivery services are in the receiving country. This doesn't affect the shipping price. All orders (with the exception of flat mail) outside of the EU include tracking.

📦 PROCESSING TIME
Orders are processed within 3-5 business days after payment.
Customised orders might take longer; the expected time will be mentioned in the listing.

✈️ SHIPPING TIME
Generally speaking these are the current shipping times:
+Germany: 2-7 days
+Europe: 5-14 days
+Everywhere else: 2-8 weeks
NOTE: Some countries will have longer shipping times because of the ever-changing circumstances surrounding Covid-19, and around the festive season. Mail to South-America has been known to take 2-3 months to arrive.
Hey, Tze! is responsible for their processing time, timely delivery at the post office and an up-to-date estimation of the current shipping times. Anything beyond that (delay, wrong address entered by buyer, mistakes by the carrier) is out of their reach and not their responsibility.

❌ COUNTRIES THAT CAN'T BE SHIPPED TO

NORTH, SOUTH AND CENTRAL AMERICA & THE CARIBBEAN
Cayman Islands, Chile, Cuba, Dominica, Dominican Republic, French Guiana, Guadeloupe, Honduras, Martinique, Nicaragua, Trinidad and Tobago

ASIA
Afghanistan, Iran, Syria, Turkmenistan, Yemen

AUSTRALIA & OCEANIA
French Polynesia, New Caledonia

AFRICA
Libya, Mauritius, Réunion

EUROPE
Belarus, Russia, Ukraine

+++USER LICENSE+++
I currently don't sell commercial licenses, meaning that all products and designs are strictly for personal use only.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

++Information I Collect++

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, e-mail address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for example: custom orders like commissions, personalised text for an existing listing, etc), if you contact me directly.

++Why I Need Your Information and How I Use It++

I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by agreeing to be contacted in the future for special sales;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

++Information Sharing and Disclosure++

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

++Data Retention++

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 2 years.

++Transfers of Personal Information Outside the EU++

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

++Your Rights++

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

++How to Contact Me++

For purposes of EU data protection law, I, Tze-Ting Chao, am the data controller of your personal information. If you have any questions or concerns, you may contact me at contact [!at] heytze.com. Alternately, you may contact me on Instagram (@heytze) or Twitter (@xxTze).