HeyTze

Cute buttons, mugs, pins and instant downloads

Frankfurt am Main, Germany On Etsy since 2014

Top shop for gifts.

A buyer bought a gift from this shop and gave it a 5-star review!

HeyTze

Cute buttons, mugs, pins and instant downloads

Frankfurt am Main, Germany | 235 Sales

Shop owner

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Announcement    ⚠️Because of circumstances surrounding COVID-19 mailing restrictions or extra shipping fees may apply to your country! A list of unavailable recipient countries can be found under 'Shop policies' > 'Delivery'

Announcement

Last updated on Jul 11, 2020

⚠️Because of circumstances surrounding COVID-19 mailing restrictions or extra shipping fees may apply to your country! A list of unavailable recipient countries can be found under 'Shop policies' > 'Delivery'

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Tze

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Tze

Reviews

Average item review
5 out of 5 stars
(35)

About HeyTze

Sales 235
On Etsy since 2014

Hey, Tze!

Pronounced as "Hey, 'Chi'!". This brand is owned by me, Tze-Ting Chao, and all products are drawn and designed by me.
Hey, Tze! sells cute buttons, mugs, pins, charms, stickers and instant downloads.

⭐Pokémon fan art commissions can be purchased here: http://ko-fi.com/heytze
Instagram: https://instagram.com/heytze
Twitter: https://twitter.com/xxtze
Pinterest: https://pinterest.com/xxtze

⭐Spoken languages:
English
Nederlands
Deutsch

Around the web

Shop members

  • Tze

    Owner

    I'm a Dutchie in Frankfurt, Germany and currently part-time barista + part-time business owner. After a break of 13 years I finally returned to the European anime/comic convention scene and am really happy to be back! <3

Local

Find heytze at the following upcoming market!

  • DoKomi
    U Messe Ost/Stockumer Kirchstraße
    Kaiserswerther Str.
    DÜSSELDORF, NORDRHEIN-WESTFALEN

    Sep 26–27

    Auf der DoKomi in Düsseldorf erlebst Du ein einzigartiges Wochenende rund um Anime, Videospiele, Cosplay und Japan! Mit über 55.000 Besuchern ist die DoKomi nicht nur die beliebteste, sondern auch die größte Convention ihrer Art in Deutschland!

Shop policies

Last updated on July 11, 2020
Welcome to Hey, Tze! on Etsy!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 1 hour of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Digital downloads
  • Items on sale
Returns and exchange details
📦 PHYSICAL PRODUCTS
You will be refunded upon returning the work in its original condition (I recommend tracked shipping for your own protection).
Sadly, shipping fees cannot be refunded.

📦 DIGITAL PRODUCTS
Because of their nature digital files cannot be refunded. If you're unhappy with your order (hopefully not!), convo me and we'll work something out!
Payment
Cancellation is only possible within the first hour.

⚠️ The purchase of digital products can't be cancelled because they're instant downloads that can't be returned!
Shipping
⚠️ SHIPPING CIRCUMSTANCES CONSTANTLY CHANGE BECAUSE OF THE CURRENT PANDEMIC

I try to keep shipping prices and times up to date.
Countries that can't be shipped to are on the bottom of this section.

📥 DIGITAL PRODUCTS
Digital products are instant downloads. You can download them once Etsy confirms your payment.

✈️ SHIPPING COSTS
Generally speaking these are the current shipping costs:
+Germany €3.90
+EU €7
+Everywhere else €13
BUT! Shipping costs can differ for some countries because of circumstances surrounding Covid-19.
Example: An extra risk fee or customs fee may be calculated by the carrier.

📦 TRACKING
Depending on how reliable delivery services are in the receiving country I may or may not include tracking. This doesn't affect the shipping price. All orders outside of the EU do include tracking.

📦 PROCESSING TIME
Orders are processed within 1-3 business days after payment.
Customised orders might take longer; the expected time will be mentioned in the listing.

✈️ SHIPPING TIME
Generally speaking these are the current shipping times:
+Germany: 1-3 days
+Europe: 4-10 days
+Everywhere else: 1-4 weeks
BUT! Shipping times can differ for some countries because of circumstances surrounding Covid-19.
Example: Parcels to some parts of Italy or the USA may take much longer to arrive.

❌ COUNTRIES THAT CAN'T BE SHIPPED TO
NORTH, SOUTH AND CENTRAL AMERICA & THE CARIBBEAN
Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Nicaragua, Panama, Paraguay, Peru, Sint Maarten, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Trinidad and Tobago, United States of America, Venezuela

ASIA
Azerbaijan, Brunei Darussalam, East Timor, Iran, Laos, Mongolia, Myanmar, Nepal, Philippines, Syria, Tajikistan, Turkmenistan, Uzbekistan, Yemen

AUSTRALIA & OCEANIA
Australia, Fiji, French Polynesia, Lord Howe Island, New Caledonia, New Zealand, New Zealand outlying islands, Papua New Guinea, Samoa, Tasmania, Tuvalu, Vanuatu, Wallis and Futuna

AFRICA
Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Comoros, Congo (Dem. Republic of the Congo), Congo (Republic of the Congo), Djibouti, Gambia, Ghana, Guinea, Guinea-Bissau, Liberia, Libya, Malawi, Mali, Mauritania, Mauritius, Réunion, São Tomé and Principe, Seychelles, Sierra Leone, Somalia, Sudan, Uganda
Additional policies and FAQs
+++USER LICENSE+++
I currently don't sell commercial licenses, meaning that all products and designs are strictly for personal use only.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

++Information I Collect++

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, e-mail address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for example: custom orders like commissions, personalised text for an existing listing, etc), if you contact me directly.

++Why I Need Your Information and How I Use It++

I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by agreeing to be contacted in the future for special sales;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

++Information Sharing and Disclosure++

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

++Data Retention++

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 2 years.

++Transfers of Personal Information Outside the EU++

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

++Your Rights++

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

++How to Contact Me++

For purposes of EU data protection law, I, Tze-Ting Chao, am the data controller of your personal information. If you have any questions or concerns, you may contact me at contact [!at] heytze.com. Alternately, you may contact me on Instagram (@heytze) or Twitter (@xxTze).
 
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): https://ec.europa.eu/consumers/odr

More information

Last updated on Mar 26, 2020
Frequently asked questions
SHIPPING: Times and tracking your parcel

Delivery within Germany takes 1-4 working days.
Delivery within Europe takes 4-10 working days.
Delivery outside of Europe may take up to 2 weeks. Shipping to the USA is currently not possible due to the current circumstances!

Germany:
Orders under €10 are sent with regular mail without tracking, and will be deposited in your mail box as long as size allows. Orders over €10 are sent with tracked shipping by Deutsche Post or DHL.

Elsewhere:
Every order is sent with tracked shipping by Deutsche Post or DHL. Once your order has been shipped you'll receive a note with your tracking code.
Processing time is 1-3 business days after payment. Once shipped, you'll receive a code to track your order (this does not count for small German orders)!

SHIPPING: Wrapping and protection

Buttons are protected by a plastic sleeve and shipped in padded envelopes.

Illustrations are protected by a plastic sleeve and sandwiched between cardboard.

If, however, we happen to be unlucky and your order gets damaged during shipping, please contact me via an Etsy conversation as soon as possible so we can find a solution together.

SHIPPING: Returns, refunds and cancellations

For refunds please read Etsy's policies to know your rights:
https://www.etsy.com/help/article/5306

For buyers residing within the EU:
https://www.etsy.com/help/article/5452

Etsy's Buyer Case Resolution provides a list with requirements for returns/refunds:
https://www.etsy.com/help/article/4521

I accept returns when contacted within 14 days of delivery. For a full refund items must be returned to me in their original state within 30 days of delivery. Custom orders, unless faulty, are excluded from returns.
Shipping is not refunded, nor is shipping for returns. Tracking returns is recommended.

Changed your mind? Please cancel your order WITHIN 1 HOUR of purchase as I aim to ship orders immediately. Contact me if you miss the deadline.