hgjewelry

Returns or exchanges can be made one week after shipment has arrived. Please send me a conversation through Etsy if you are returning or exchanging. All returns or exchanges must be returned in the same condition as I sent them out. The shipping fee is not refunded. You will receive in-store credit or a refund, minus shipping cost. Custom orders are not returnable or exchangeable because of their specific nature, as well as bridal pieces such as tiaras. Please contact me with any questions or problems. I want you to be happy and come back- so don’t hesitate to contact me if there is an issue.

Orders are shipped in the order they are paid, not the purchase date. I accept payment through PayPal. If your PayPal payment is not received in three days after the sale, I will contact you in regards to the payment.

*Ohio customer's purchases maybe subject to sales tax which would reflect in paypal upon payment.

I accept PayPal. Once payment is received and piece is completed I will ship to the address provided in PayPal account to be protected by the seller protection plan that PayPal offers. If you have not changed your PayPal address to your current address please do so to prevent loss of your item. Packages will be shipped through United States Postal Service First Class Mail (2-5 days within the USA), unless other arrangements have been made. Please make these arrangements in the seller notes before you pay so I can revise the total purchase price if you need insurance, faster shipping or delivery confirmation. I am not responsible for any damage or loss that occurs during shipping. I ship on Thursdays. But I am willing to work with you, just let me know and I’ll do my best. Your order should arrive within 2-5 days once shipped, but sometimes due to weather, holidays, and unforeseen events that are out of my hands the arrival time may vary.

*International shipping may be subject to extra fees and expense that will be the buyer’s responsibility with their country's customs.

Jewelry Care:

If in doubt you can always ask me, but otherwise see below:

If you must clean the jewelry please use only warm water with a mild soap and a soft toothbrush. Dry the jewelry using a soft cloth. Avoid harsh chemicals such as chlorine, bleach, and ammonia.

Silver pieces with a patina (aka: darken/ black/ oxidized/ liver of Sulfur) do not need to be polished; the pieces will naturally wear beautifully. *But if needed use an “extra, extra fine” piece of steel wool and gently rub the surface with or without water (it will remove some of the patina and brighten the piece to a brushed silver finish)- please be warned that if done too much, too hard, or with too course of steel wood the darkened finish will be gone. Also make sure to remove any steel wool left behind or it could rust on the silver causing discoloring. This technique can also be used on most brushed finishes, but NEVER polished.

Silver pieces with a high polish may tarnish, to remove tarnish use a soft polishing cloth.

Jewelry which includes any stones, pearls, or beads should not be subjected to any chemicals or extreme temperatures; this will help them retain their original beauty and strength.

Please note some people’s skin chemistry is different and water that the jewelry comes in contact with can affect sterling silver by either giving it more polish or tarnishing it. But this is not usually the case. I do not recommend sleeping in necklaces or chains. It can cause them to break. And always avoid harsh chemicals.