hierapparel

Your satisfaction is very important to me, but please understand that I am a one woman business and I cannot offer refunds on any items.
All custom leather good sales are final. No exchanges or store credits. No exceptions.
All custom fit/fabric apparel and custom bag sales are final. No exchanges or store credits can be offered as these items cannot be offered in my shop. If something doesn't fit right, I am happy to alter it.
Exchanges and store credit will be considered on a case to case basis for all other standard size clothing, made to order bags and accessories.

I accept payment through Paypal and money order. I greatly appreciate prompt payment and/or prompt communication regarding payment. The only orders subject to cancellation due to none payment are that of ready to ship items. That being said, please don't take advantage of my flexibility. I will not start on orders until payment has been received. Payment installments may be considered on a case to case basis.

ATTENTION:
I am not responsible for refunding or re-making any items lost or damaged during shipping. This very rarely occurs, but there is always a risk. Once the package has left my hands, there is nothing more I can do. I am very sympathetic to the customer's loss, however, I can't afford to spend the time and money to re-make items.
Signature confirmation is complimentary, but will only be purchased by specific request. I am happy to purchase additional services at the buyer's expense to further avoid shipping problems. These services include registered mail, insurance or express mail. If you prefer a different Postal company, that is also an option. Please contact me with inquires or requests.

DOMESTIC

U.S. orders are shipped first class or priority(2-4 days) depending on package weight and I purchase tracking numbers for all U.S. orders.

INTERNATIONAL

All international orders are shipped International First Class. This service does not include a tracking number. For an additional charge, Registered Mail or Priority Mail services are available and both of these services include tracking info. If you prefer a different postal company, please contact me.

*The customer is responsible for duty/import taxes.

I am passionate about what I do and concerned with your satisfaction.
I guarantee all of my pieces and I'm happy to provide any repairs that may be necessary down the line.
All computer screens show colors differently, so please be aware that the colors of the products may differ slightly.