highfivefactory

The High Five Factory

Gilbert, Arizona On Etsy since 2013

Top shop for gifts.

A buyer bought a gift from this shop and gave it a 5-star review!

highfivefactory

The High Five Factory

Gilbert, Arizona | 7,727 Sales

highfivefactory is taking a short break

Loading

Note from shop owner We are taking a short break to enjoy time with family! We will return soon. Thank you for understanding!!

Note from shop owner

Last updated on Oct 16, 2020

We are taking a short break to enjoy time with family! We will return soon. Thank you for understanding!!

The High Five Factory

Contact shop owner

The High Five Factory

Reviews

Average item review
4.5 out of 5 stars
(1161)
See reviews that mention:
quality 76 shipping 194 customer service 61

About highfivefactory

Sales 7,727
On Etsy since 2013

Everyday is a reason to celebrate!!

Shop members

  • Shannon

    Owner, Designer, Photographer

Shop policies

Last updated on December 13, 2019
Hi & Welcome to High Five Factory

SHOP HOURS
Monday-Friday 10:00am-5:00pm

Any order placed after 3:00 pm Mountain Time on Fridays will not be responded to or processed until the following Monday.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Returns/Exchanges: We want you to be happy with your order, but in the event you are not, we can exchange items within 10 days from the date your order was received. No refunds will be issued. Items must be unused and in their original packaging to be considered and you must first notify us by email for approval.

Defective items: If you receive an item that is defective upon arrival, please notify us immediately. We will provide you will a return shipping label to ship the item(s) back to us.

Once we have received the items to be exchanged, store credit will be provided once we have inspected and assessed a 15% restocking fee. Original and return shipping will not be refunded.

If a request to cancel an order is received prior to shipping an order a $5 admin fee will be assessed. *Please Note: orders with letter balloons cannot be cancelled once placed.

**NO returns or exchanges are offered on balloons or custom items**
Letter and number balloons are sold individually.

If you need to return an item due to our error, we sincerely apologize and will send out a replacement at our expense upon receiving the incorrect shipment back.
Payment
We accept payments through Etsy's Direct Checkout.
Shipping
The time needed to prepare an order for shipping varies. For details, see individual items.

If an item unexpectedly becomes out of stock, we will notify you as soon as possible, as this may delay your order. If your order is urgent, please specify this at checkout.

FIRST CLASS MAIL
All orders will be shipped via USPS FIRST CLASS MAIL
Shipping times for domestic First Class Mail are approximately 3-10 business days once it leaves our shop. There is no guarantee on delivery dates for first class mail.

PRIORITY MAIL / EXPRESS PRIORITY
If you need your package sooner, please contact us to upgrade to USPS PRIORITY or USPS EXPRESS MAIL.
-Priority Shipping times for domestic priority is 1-3 business days.
-Express Priority for domestic shipping time is 1-2 business days.

INTERNATIONAL
Buyers are responsible for any and all fees and customs charges that are associated with their country's policies and regulations. Orders are shipped via First Class International and WITHOUT tracking (except Canada). Since packages may take some time to go through customs, please allow up to thirty days for orders to arrive. We can expedite shipping for international orders, however, cost and time will vary...please contact us for a quote.

INSURANCE/TRACKING: We cannot guarantee delivery dates due to the unpredictable nature of the United States Postal Service. Delivery times are an estimate and at times may take longer than expected. We are not responsible for lost packages. Insurance is avaiable for an additional charge. Please contact us for a quote.