Hildes' Shop Policies
Welcome to Hildes
Each piece of jewelry in my shop is designed, handmade and photographed by me.
I use gemstones, crystals, pearls and glass, that I find beautiful. The metals I use is mainly sterling silver and gold filled. I also like to mix metals in the jewelry
I accept PayPal and credit cards directly through Etsy checkout. Both are secure online payment methods.
If you don`t have a Paypal account, you can still pay by using your credit card through Paypal. Take a look at this site for help http://www.etsy.com/help/article/361
If you need help on how to buy an item on Etsy, you can take a look here
I ship worldwide from Norway.
I do my best to ship items within two business day after payment is received.
Normally internationonal shipping will take 5-10 business days.
Sometimes packages may take a little longer due to random custom controls. This doesn`t happen very often.
All packages are sent as letter mail. Unfortunately, I can`t offer you registered mail with tracking number. This is extremely expensive here in Norway.
I will package your item carefully. It will arrive in a jewelry box or a jewelry pouch, wrapped in bubble plast, and shipped in a padded envelope.
I will also add a zipper bag to protect the jewelry from tarnishing.
I do not include paper receipts in orders, however, I will include one if you request it.
Please make sure your Etsy address matches your Paypal, most of the time I will double check with buyer to confirm shipping address.
Refunds and Exchanges
I want you to be happy with your purchase, and I work hard to ensure you are getting jewelry that is quality handmade. But for any reason you are not pleased with your item, please let me know within 15 days of receiving your item. I will so refund your full purchase amount minus shipping charges as soon as I receive the item back.
I will refund the cost of the item if it arrives damaged. I will pay the shipping back to me.
Please contact me if there are any issues with your purchase, and I will do my best to resolve them.
Additional Policies and FAQs
If you are buying a present, I am happy to send it directly to the recipient in a nice gift box with ribbon, and also if you want; include a gift tag, or a note. Send me a message, or a note when you check out ;-)
All jewelry is made in a smoke-free environment.
Last Updated January 4, 2016