HillCountrySilver is taking a short break
Jacquelyn on Nov 16, 20215 out of 5 stars
I lost my initial med alert necklace charm. Fortunately, she was able to do the same one for me again! It’s awesome! Thank you!
Katherine on Nov 13, 20215 out of 5 stars
I bought these to add to a necklace as spacers for my pendants instead of using them for a keychain. They do have a seam, which for me worked perfectly, as it a leather thong necklace and it means I don't have to untie my necklace. They look amazing, and are absolutely perfect for what I needed. I plan on buying more when I need more of them!
Mary Shannon on Nov 12, 20215 out of 5 stars
Seller was super friendly and the item is exactly as described and well made!
Kking on Nov 12, 20215 out of 5 stars
Good quality ! Looks great !
Michelle on Nov 12, 20215 out of 5 stars
Beautiful quality. Just as described. I couldn't be more delighted. One for me and another as a gift for my daughter. I will definitely shop here again. Exceptional find.
reneekirwan2 on Nov 10, 20214 out of 5 stars
beautifully made. easy to put charms on
Elena on Nov 10, 20215 out of 5 stars
This is a lovely piece that is very useful. Thank you.
DEBBIE on Nov 10, 20215 out of 5 stars
Love the charm holder. Was designed with specifically for me so I could use my Pandora charms.
hubertkr on Nov 10, 20215 out of 5 stars
This beautiful charm holder is perfect for my sons’ charms!!
Laura on Nov 10, 20215 out of 5 stars
Nice and strong, while not looking to chunky.
Unique Handmade Sterling Silver Jewelery and Charm Holders
Inspired by a bead lanyard at work, I thought my pre-teen kids* might enjoy beading, so I bought them some basic beads and tools for Christmas in 2006.
They got bored after two days, but I was addicted from the first minute! It got so intense over the next month that my mess was spilling into several rooms. My husband cleaned out a small shed on the back of our property with a little a/c unit in it and kicked me and my growing disaster out of the house. I had never been so happy! It was awesome to have all this space to myself! As my collection of beads and skills grew, I moved on to torching, incorporating more and more silver into my work, and discovered wire-wrapping and artisan lampwork (which I hope to someday add to my list of skills).
My California studio is a section of my non-insulated barn in which I spend countless hours every month with the dogs and horses just feeling creative and enjoying the freedom I find there.
I sold lots of items through my work (RNs like jewelry it turns out!), and then realized that MAYBE I could actually support my hobby when I discovered Etsy in 2009. I did not hesitate to open a shop, and proudly posted my first (horrible) photos of my work. I got a sale the first week and had about 40 that first year. My photography skills improved, I found some wonderful regular customers who encouraged me to work outside of my comfort zone, and my jewelry skills also improved and continue to evolve to this day.
My shop gets busier and busier every year, so I have to close up every once in a while, take some deep breaths, dip my feet in the ocean, and psych myself up for whatever comes next.
I now also work part-time (or full-time, thanks to COVID19) as an ICU RN at my day job, and my jewelry income contributes not only to feed my silver addiction, but also to the household budget as long as I spend every spare minute hammering and wrapping. And promoting. And taking care of little things I omitted in my dreams of entrepreneurial creativity like taxes, obtaining shipping and packaging supplies. And replying to LOTS of inquiries. Fortunately, I LOVE my creative "job."
I love Etsy and the personal connections I have made here. The teams are supportive and helpful (I never would have heard of SEO if not for the Etsy Success Team!) and inspiring (especially the Wire Goddess Team!).
Please contact me if you are looking for a particular stone or item and I'll do my best to make your vision a reality.
Thanks for wondering about me! I read EVERY single bit of feedback I receive, cherish those quick notes and photos when a customer loves that little box in the mail, and enjoy peeking at your profiles, too! Happy shopping!
*My pre-teen kids are now grown and very creative souls on their own!
Owner, Customer Service, Maker, Designer, Curator, Photographer, Manager, Mother And ICU Nurse
When I'm not working as an ICU RN, taking care of kids, or gardening, I'm hammering or playing with fire. I take beach and crystal hunting vacations as well. I am considering full-time traveling now that the kids are grown and more self-sufficient.
My kids: Connor, Shayla, Shane, and Drake
These great kids help whenever they are asked, help with the mail trips, and do a great job cheering me on when things get busy! Love them all.
Shayla makes video game themed pendants that were awesome but got removed by Etsy and is an extremely creative soul.
She is still bewildered by the hammering, but makes me smile constantly and always keeps me company while I work on orders.
cast silver ring blanks
karen hill tribes
I source many of my beads and findings from these amazing artists.
♥I have HUGE hands
Seriously-I can palm a basketball. Keep this in mind when looking at my jewelry displayed in my hands!
Occasionally offered to reward my wonderful and growing base of return customers and incentives for new buyers! These will be listed on my main page and occasionally on my Facebook Business Page.
♥I'm very convo-friendly!
Just drop me a line and before you know it, we'll be having an iced tea on the back porch (on the phone)! If you convo me from the item you're inquiring about's page, I'll have a record and a visual, though...
♥Social Media: I have a FB page called HillCountrySilver. I also love Pinterest and post new items there if I really love them. HillCoSilver is my avatar there. Warning: I also post some inappropriate content if it makes me laugh.
I also have an Artfire.com shop with the same name. When I close this shop, I generally keep my much slower and less - stocked Artfire shop open. Many of my charm holders can be found there.
Accepted payment methods
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
I will customize my bracelets, rings, etc to your requirements.
Please check out my SOLD items for examples of custom creations and REVIEWS for Feedback on these items =). Below you will find specific issues and see how I address them, even if I haven't had to...yet!
I cannot control the post office, nor do I wish to! But OCCASIONALLY something goes awry and packages do not arrive on time, at all, or arrive 3 weeks later totally mangled. I love the tracking feature and I use it! Just check your invoice and you will find it there. Insurance is available. If you still have not received your order thirty days AFTER SHIPPING, I will follow up with the post office. They will not even talk to me until 30 days have gone by! If your order shows DELIVERED to the address you provided, I will not issue a refund if you did not receive it. You must contact the post office directly to find resolution. They sometimes mis-deliver mail, but I cannot accept responsibility for this. Please make sure your Etsy address is entered correctly. Your order may be delayed for clarification if I go to print a shipping label and the address is rejected.
International shipping charges keep increasing. I ship a lot of international orders, and in most cases, orders are now trackable on Etsy app. I have listed reduced shipping charges to most countries lower than actual cost to me.
Wear and Tear.
Medical IDs are items that generally get a lot of wear and tear, as they are often worn 24/7. Bracelets, in particular, have to withstand a lot of abuse. Stamping, especially if done on the inside of a bracelet, will eventually wear off. I will send a kit with all bracelet purchases that will help you refresh text until it gets too worn to repair. Personal hygiene, body pH, sweat, etc may affect wear and finish of your fine jewelry item, particularly copper. I cannot control this, and cannot be responsible if my pure copper ID plate turns your wrist green. (I have heard of that, even experienced it in the past, but have not yet had a complaint about my jewelry...but I'm sure I will eventually!) or if copper turns silvery when you wear it (which it does on me...hmm? maybe I handle so much silver that my sweat silverplates copper? Weird but true story.)
Bracelets and Toggle Clasps.
I love toggle clasps! I have a huge selection and do not hesitate to use them for my own jewelry. But I cannot guarantee that they will not fall off or fail unless I have YOUR EXACT WRIST CIRCUMFERENCE! I will ask for this, usually several times during the course of working out the details for your personalized, OOAK bracelet, and often the closest I get is the length of your favorite bracelet. This does not work, as the size of stones, chain, clasp length, etc affect the inner diameter of the bracelet. I repeat: I NEED THE EXACT measurement to guarantee your bracelet. I made this mistake once. The bracelet, a gift for someone with "large" wrists, fell off within an hour and was never seen again. Turns out that the wrists were not too big, just that the recipient of this awesome gift was well-nourished. I replaced the bracelet at my own expense (ouch$$$), and changed my policy.
I have lots of lobster and trigger clasps as well, and my handmade hook clasps are equally if not more awesome!
WHAT IF YOU HATE IT?
Fortunately, this has rarely been an issue! If you hate it, return it and I will issue a prompt refund unless it is customized. If customized and I can reuse it, no problem! If not, perhaps you can keep the "Plate" and I can refund the rest at my discretion. Again, I am not perfect. And I hand stamp everything myself. So it likely will not be perfect, either. But it will be accurate or I will replace it.
Please provide the information requested with your order and this should not be a problem. If no size is requested, I will send bracelets and chains as described in the listing information. If you do not provide the size and you do not like it, you can return it and pay shipping both ways (an extra $3.90 will be billed to you on my end), and I will adjust the length. No Problem! Note that the size of stones and beads will alter the "inner diameter" of a bracelet, so a 7.5" bracelet with 1-inch beads may not fit an average wrist even though a simple chain bracelet of the same length will. I have a special mandrel I use to assure a custom fit if you give me your EXACT wrist circumference and how you like the bracelet to fit (snug, loose, standard "in-between"). This is critical for a custom fit.
STAMPED WRONG (or wrong birthstone):
The first thing I do is check our convos and your notes to seller at checkout. If you made a typo on your child's name (yes, it happens more frequently than you might expect), I will gladly make you a new tag at your expense for the current going rate plus shipping. If I screw up (yes, I do that occasionally as well!), I will make you a new tag promptly and ship at my expense. I apologize in advance, as it happens occasionally (twice so far in 12 years). Please return the tag only (in the case of mommy necklaces) or the entire item (in the case of bracelets) in a BOX* and bubble mailer or it will get crushed! so that I can fix it and return it to you.
*If returning a broken chain or a single tag, it can be returned in a sandwich bag inside a regular envelope. I can repair any shipping damage easily on these.
Yes the chains are petite. That is one way I actually make any money at all selling jewelry! Upgrades are available at prices lower than stated on my shop listings. Etsy will not let me list "upgrades" without making the price the same to non-customers, but I figure you have already paid for the small chain, so you should get a better deal. Please contact/convo me if you would like a different chain. I have dozens of styles available and only a few listed.
Additional stamped name tags are available without the chain ONLY IF YOU HAVE ALREADY PURCHASED a necklace from me! People keep having babies (I have four kids, I know how it happens!), so I keep making jewelry. I do not list individual plates because my markup is too low to justify. But I am happy to make them for my valued and valuable existing customers.
Jump Rings on Bracelets and Necklaces.
Should you wish to remove a link on a bracelet, add a name tag to a mommy necklace, exchange the birthstone, etc, care should be taken to not distort the jump rings. Please contact me and I will send instructions on how this is best accomplished. I use mostly 16-gauge, heavy rings, so they are unlikely to distort or come apart without a pair of pliers or two involved!
Thanks so much for checking before you buy! I truly appreciate it!
If you order a custom item and it requires more information, I will usually request it immediately. If there is no reply within 2 weeks, I will refund the entire purchase and cancel the order. Sometimes I do not realize the issue until it is on my bench, so your order may be delayed if I don't hear back quickly. With the Etsy app, it is easy to receive notifications about your orders and respond quickly to requests for more information!
There will be no REFUNDS for PERSONALIZED ITEMS for obvious reasons. The stamping is all hand-done and will not be perfect! If you want perfect, go to the mall and get it engraved. I will begin stamping only after payment is received in full! If there is a problem with your order, please let me know so that I can fix it...(and I will in most cases)...before your Review is placed. Please see REFUNDS Policy below. My customer service is very important to me! I have a lot of happy customers who return again and again!
CUSTOM, more pricey non-personalized orders may require a nominal down payment and the balance when ready to ship, and generally can be made and shipped within 1-2 weeks of your order. If I make a mistake in the stamping (please double check your notes to seller at checkout!), I will pay for any further shipping costs to correct your order. Most of my business is return customers, so please don't ask for an additional discount. My prices are fair, even downright low sometimes, and I always take care of my great customers in some way!
I value my time and my money, so I naturally expect that you value yours. But sometimes I see something out of my price range that I just MUST have! LAYAWAY is perfectly respectable. Let me know if you would like to split up payments and I will relist the item for you with divided payments. If items are not paid in full within 60 days, all payments are forfeit and I will withdraw your listing(s). Unless we make other arrangements. Please communicate with me. I prefer that payment is made in full within 30 days, but of course, I am open to other possibilities. Once again, items will not be shipped nor will custom items be started until payment is received in full. Thanks for understanding.
I ship quickly and conveniently from my home. Ready-made orders generally go out around 10am Mon-Fri. I can now print International postage through
Etsy, so no more long-distance delays. I have an erratic work schedule with 14 hour days, which is why I list up to 2 weeks for custom orders. I always try to ship more quickly, but sometimes it cannot be helped. Let me know if you're in a real rush and I will do all I can to make sure your OOAK handmade jewelry gets out PDQ! Also, if you select PRIORITY shipping, I will bump your order to the front of my daily to-do list.
CUSTOM order shipping: My current shipping times vary depending upon the season, holidays, and current height of my order stack. I make every attempt to ship custom items within 14 days of payment, but this may be delayed if I do not get replies to requests for clarification, payment for gemstone upgrades, etc. Please check my front page announcement : hillcountrysilver.etsy.com and click on the "read more" in the text at the top for current shipping times.
Inernational Shipping: please note that some countries may charge import taxes and will collect these before releasing your package. I state actual purchase price on my customs labels. Only rarely have people requested that I alter that price for customs. Please don't. Transit time is generally 10-14 days to most countries, but once I had an order destined for Canada get routed through Mexico (and significantly delayed). Once it leaves me, it is out of my control and I cannot request tracking for 30 days. If your item is late, I will do everything in my power to track it down. Update 3/2019: I just had another order to Canada that traveled all over the US, to Canada, and then to MALAYSIA before it ended up right where it was supposed to over a month later!
I am a bead addict, too, and I will make every effort to ship RTS purchases the next day. If I am unable to do so within 3 days (not counting holidays and Sundays), I will let you know in advance.
Please note-my items come in giftable hand-embellished, recycled kraft boxes. The envelopes, however, may not look so hot. I RECYCLE all my mailers if I can. If there are any little plastic bags in your order, be assured that I have not purchased them, but am re-using bags that I've received with gemstone purchases. Not necessarily pretty, but we might save a tree or two in the process! If you are a reseller, I pack as many items as possible in plain boxes so that you can reuse them. Just ask...
Additional policies and FAQs
I no longer do light jewelry repair in general, tumble-polishing (super-shiny, but not all stones and metals can be polished without some risk!-please convo me with details first), and oxidation for a nominal fee, plus you pay shipping costs. It's usually simple and quick, but takes time away from creating jewelry, which is my love and my therapy every day.
As for custom orders, I love the challenges! Bring 'em! I have worked with several really nice people and made some pretty cool stuff. Check my sold items and my feedback to see what sold and what the buyer thought of the experience! I've had fun every time!
The best place to see custom items is in my "sold" section. Most of these items are identified by "reserved for" or "custom listing for". No guarantees, but I might be able to reproduce a fair copy of something I've already made if you see something you love...
♥Again, thanks for checking my policies before you buy! Have a wonderful day!
Frequently asked questions
An occasional soak in warm soapy water and a toothbrush scrub (yes, except for soft/porous stones like turquoise, they are safe for showering, too!) will keep your item looking new, as will daily wear, which inhibits tarnish. For orders $25+ I include a small Sunshine polishing cloth which can be used on dry pieces until it is completely black.
For shiny jewelry, I use a silver dip product for polishing. Just dip and then rinse in water. This will not remove black lettering.
If the text lightens (common inside of bracelets), fill in the letters with a Sharpie. Best hack ever! Wipe off the excess ink while ink is wet and sand off remaining residue to make the lettering pop again. I include sanding paper in stamped bracelet orders.
Exact wrist size is important for my bracelets! A 7-inch bracelet only works on a 6.75 inch wrist if it is a flat chain. One with 1-inch beads (links) that is 7" long may only fit a 5" wrist. Each bracelet I make is made from scratch and the link sizes vary. So PLEASE send your EXACT wrist circumference if you are ordering a bracelet and want to wear it a long time!
Gift wrapping and packaging
For orders marked GIFT, I will include a ribbon and 1" round tag for no additional cost to you. If you include a short gift message, I will hand-write it on the (small) tag and can ship directly to the recipient.
Do I need to open the rings on my charms to put them on the charm holders?
Never! All charm holders have a "loose end" in the design so that you can thread them onto the holder. Some are trickier than others, but all are easy once you see how they work! I will eventually make a video for my product photos to make it more clear. But you can do it easily without any tools.