Peterborough, Canada

HilliaryCustomLiving is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

HilliaryCustomLiving is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on May 19, 2014

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Welcome to my store! I hope you enjoy my handmade creations. If you would like to learn more about me please visit my about page: https://www.etsy.com/shop/HilliaryCustomLiving/about

RETURNS- Due to the nature of custom items, I cannot accept returns. All sales are final - PLEASE read more on refunds below.

NEGATIVE FEEDBACK: Please do not leave a negative feedback, please contact me and I will work with you to satisfy your problems to the best of my ability! My goal here is to make sure all my customers walk away happy with their items and to help them immortalize their happy memories! I'm sorry but I do not control customs and delays happen, that is not my fault and I do my best to contact them for you to work things out as much as I can. IF YOU NEGLECTED TO READ A LISTING please try to understand this is my work and I will deliver everything in your listing and sometimes more! However, if you failed to read it properly and bought a custom item, then were unsatisfied for any reason when you received it, because you misunderstood, I cannot do much for you... it is your responsibility to read the listing before purchase and ask ANY questions! I would be delighted to help you! But I am also not a, Walmart and cannot accept returns after I worked for 8+ hours on your item. I am a professional artist and am happy to deliver the best quality in items and treat every art work as if I were keeping it for myself! I am my worst critic and work tremendously hard on details for each item, this is my work and my life so please try to understand and be respectful.

DAMAGED KEEPSAKES: IF by any chance a keepsake breaks UPON SHIPMENT please try and mend it with superglue by LIGHTLY applying it to both pieces and then attaching with pressure for 30-40 seconds (some glues may require longer - E6000 recommended.) If you are not able to mend it you can contact me with pictures of the broken piece and I will remake your order (only applying if your order arrived broken at time of delivery)

Please “Like” me on Facebook! https://www.facebook.com/Hilliarycustomliving to receive early updates on sales and exclusive coupons for Facebook fans

>>>>>>>>>>>>>CHRISTMAS SHIPPING!!<<<<<<<<<<<<<
December 17th for shipping within Canada - UNLESS YOU UPGRADE YOUR SHIPPING
December 15st for shipping anything outside of Canada - WITH UPGRADED $17.50 SHIPPING 4 BUSINESS DAY DELIVERY

*Please see that these dates are RECOMMENDATIONS only, based on my experience of shipping during the holiday season. For shipping outside of Canada there can be extensive customs delays that I have no control over. These delays do not happen often, but they can happen. Please order early to avoid disappointment!
Please note: Shop will be closed and not be shipping ANY orders from December 22nd – Dec. 27th of every year. Thank you for your understanding and Happy Holidays, and I will get back to shipping your order on the 27th of December!

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
RETURNS- Due to the nature of ALL custom items, I cannot accept returns. All sales are final, UNLESS there is an extreme lack in quality of the order. I work my hardest for perfection as the only worker in this shop and will be sure to tend to your custom needs, some custom needs will cost more however. I trust ALL buyers read the listings FULLY and ask any questions before purchase! Once an item is started you cannot cancel it without paying for that work. ALL WAIT LISTS need to be checked on before purchase! Shop announcements has updated time lines. Thank you so much for understanding!

CLAY PRODUCT - If any ornaments arrive broken upon delivery and you can provide me with pictures of said broken ornament I will then send you a new ornament.

Cancellations will be considered on a case by case basis, depending on loss of potential work, time, and materials used or purchased. Please be prepared for a partial refund and/or rescheduling fee.

For an exchange or reimbursement, quality photos showing details of all the damaged items must be submitted. Also, photos of the outside of the box should be included. I will gladly offer a full refund excluding shipping costs or exchange it, promptly, free of charge and with as little hassle as possible.

Please do not use Feedback as a means to contact me or to resolve an issue. Any circumstance that needs addressing will be readily resolved by simply contacting me. You can do so through the link, titled "contact", on the left margin of our shop home page. Thank you!

I don't assume responsibility for international parcels without upgraded shipping once they have arrived safely at Canada Post. This applies to international customs delays and untimely deliveries.
I accept PayPal payment in Canadian Dollars.

You do not need a PayPal Account to pay for your items through PayPal:

You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. On the right hand side of the next page you will see 2 options, the 2nd one is to pay using a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

Payment must be made in full and have cleared before the item is shipped. If you are having any issues with PayPal, please do not hesitate to contact me and I will assist you in any way that I can.

If you would like to do a money order please contact me to discuss details but I would rather PayPal for both your's and my protection.
CUSTOM ORDERS - You have a chance of having your items lost in the mail! This is not my fault, this is not your fault (unless you wrote in a wrong address) I will send another set once you inform me. HOWEVER I DO NOT give refunds for items lost! I loose money on refunds and it takes more of a toll on my store, I will send another set. Unless your order is 100% custom printed then on a case by case basis I may give a refund.

HilliaryCustomLiving ships worldwide from Canada using Canada Post

HilliaryCustomLiving is located in Ontario, Canada.
- Shipping within Canada normally takes 2-3 working days.
- Packages shipped to the rest of the world takes approximately 2-3 weeks, although customs can occasionally delay packages further. SHIPPING UPGRADES OFFERED!
Additional policies and FAQs
HilliaryCustomLiving, creations are for decorative use, some items may have small objects that are not suitable for children as will not stand up to vigorous play and include small parts that could easily be swallowed.

HilliaryCustomLiving reserves the right to refuse a sale to anyone with a history of abusive feedback and/or malicious behaviour towards other Etsy members.

Special orders will always take longer due to the nature of the order. If you need your item sooner you must email or convo me through Etsy with your request.

If you have any questions about any of my items or policies please do not hesitate to contact me either by sending me an Etsy conversation or emailing me at hilliaryscustomliving [!at] hotmail.co.uk


Example Clause:

HilliaryCustomLiving has the right to display any pictures on her Flicker/Blog/Facebook/Etsy of custom pieces as examples for future clientele, I don't have a choice, as my workload grows I have less time to make new examples for new customers. – Any names or addresses however on house ornaments or cake toppers will be slightly changed/distorted online for your privacy.


Thank you so much for understanding
-Hilliary xo.