If you are unhappy with your purchase, contact me immediately. If the item is returned in good condition within 14 days of delivery, I will refund your payment minus the original shipping costs. Return shipping is the buyer's responsibility.

I prefer all payments to be made by credit card or PayPal. I accept checks and money orders, but will not ship an item until the payment has cleared.

All Nevada residents will be charged sales tax on items purchased at Hint Jewelry as well as on shipping and handling charges.

All orders will be shipped to the address you provide on ETSY. Sometimes shipping costs in Etsy are calculated over and above what is necessary. I always refund shipping overcharges. Thank you!

DOMESTIC
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All Domestic orders will be shipped USPS First Class mail within 3-5 business days of receiving payment and includes delivery confirmation. I do all shipping by noon PST on Tuesdays and Thursdays.

I will not be held responsible for packages lost in the mail. If you would like your package insured, please contact me before purchasing an item, and I will adjust the shipping cost.

INTERNATIONAL
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I will ship all International orders ship USPS First Class mail. Please note that this service may take an unspecified time to arrive and does not always include tracking. The buyer is responsible for any customs fees, duties due upon delivery, and shipments lost in the mail. Unfortunately insurance is cost prohibited on International shipping, so I am unable to issue refunds on lost shipments.

SHIPPING UPGRADES
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Priority Mail U.S. Domestic (2-3 Days): Priority shipping via U.S. Postal service on business days Monday through Friday to most addresses in the United States.*

This shipping upgrade must be purchased by 5am (PST) on the day you would like your package to ship in order to meet the 12pm postal deadline. Any purchases made after 5am (PST) will be shipped the next day.

Please note that I do not ship on the weekends or holidays.

*If a Priority package is going to a major city in the United States, or is traveling less than 600 miles from my home in Reno, Nevada, it may arrive in 2 days. Otherwise, it should arrive in 3 days. Please be aware that if you are shipping to a small town or rural area, it may take longer and this is not a guaranteed service by the U.S. Postal Service. Date of delivery is not guaranteed. Delivery by a specific date at a specific time is not available.

Also, this shipping upgrade is meant for addresses located in the United States. If you are an international customer, please contact me to discuss faster shipping options.

Priority Mail Express U.S. Domestic (1-2 Days): Express shipping via U.S. Postal service (similar to overnight delivery) on business days Monday through Friday to most addresses in the continental United States.**

This shipping upgrade must be purchased by 5am (PST) on the day you would like your package to ship in order to meet the 12pm postal deadline. Any purchases made after 5am (PST) will be shipped the next day.

Please note that I do not ship on the weekends or holidays.

** If your shipping destination is located in a rural area, then it may take 2 days. Also, this shipping upgrade is meant for addresses in the United States. If you are an international customer, please contact me to discuss faster shipping options.

BUILD A CHARM STORY NECKLACE
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1. Add your desired Hint Jewelry charm to your cart.
3. Add a sterling silver chain or leather cord to your cart.
4. Optional: Add one or more gemstones to your cart so as to create personal significance and color to your story necklace. Write a note to seller describing gemstone selection.

For silver chain, leather cord, and gemstone dangles, check out the "Build a Charm Necklace" component section here: http://www.etsy.com/shop/Hint?section_id=6149944

Out of Stock Item
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If a sterling silver charm or necklace is out of stock, please contact me to find out if I have more available.

Custom Charm Design
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Unfortunately, I am unable to design custom charms based on customer requests; however, I always appreciate design suggestions for my collection.

Gift Wrap
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All finished jewelry, including building your own charm necklace, will come boxed with a ribbon, while all charms will arrive bubble wrapped in a plastic bag.

Storage
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Prevent tarnishing and scratches by placing each individual piece of silver jewelry in a cloth pouch or an airtight, plastic bag. Store these bags in a cool, dry place, such as a jewelry box.

By wearing your jewelry, you will slow the oxidation process and keep your silver polished and shiny.

Remove silver jewelry before sleeping, swimming, and bathing. Avoid exposing your silver jewelry to household chemicals such as bleach or ammonia and beauty products such as hairspray, perfume, oils, make-up, and suntan lotion.

Cleaning
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Always use a professional jewelry polishing cloth or pad to remove tarnish. Gently rub the cloth against the metal. Silver is extremely pliable, so remember to proceed cautiously with chains, which could easily break if pulled too hard. Fine silver is more pure than sterling; therefore it is a softer metal, and should be handled with care.

Polish your jewelry after wearing it to remove oils, fingerprints and dust.

Do not use cleaning solutions or “dips” to remove tarnish for it may alter the patina, and cause permanent damage to the silver or gemstones.

To purchase a professional polishing pad, check out the "Build a Charm Necklace" section of my shop http://www.etsy.com/shop/Hint?section_id=6149944

Discounts
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All my jewelry and sterling silver charms are offered at retail cost. Each charm reflects reasonable material and labor costs. I am unable to offer bulk discounts on multiple charm or jewelry orders.

Wholesale
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If you would like to set up a wholesale account, please e-mail me at hintjewelry [!at] gmail.com.