hipandclavicle

Items that arrive damaged or do not match what was ordered qualify for a free return with replacement.

Buyer is responsible for return shipping on all other return requests.

All requests for returns must be made within a reasonable timeframe (within 14 days of order receipt).

All returns over USD $50 are subject to a 15% re-stocking fee.

EXTRA FOR INTERNATIONAL CUSTOMERS: Due to ongoing staffing shortages and delays in the international postal system, I cannot be held responsible for delays in shipping, nor am I responsible for lost international packages. It's the responsibility of international buyers to check in with their local post office a few weeks after their order has been shipped to see whether it's arrived, as not all countries update tracking on these orders once they leave the US. Please bring the Customs # provided on your Etsy order details when you visit your local post office so they can perform local tracking.

If it's been over 7 weeks and you feel your international order may be lost, I am happy to send a free replacement and buyer is required only to pay the shipping fee for the replacement.

If your international order arrives damaged or is not what you ordered, I will replace and ship for free.

Any exceptions to these policies will be considered on a case by case basis.

•I accept payment via credit card and PayPal. I always ship to the address on your Etsy profile. Please make sure this address is current & contact me if you need the order shipped to an alternate address.

•All butterflies & other paper art creatures are made to order. I reserve 2 weeks to create each order.

•Please check your mailing address on your invoice! If you provide an incorrect mailing address, I will have to re-bill you for the shipping to send out a second order.

•I ship via USPS, First Class (US customers may also elect to upgrade to Priority shipping).

•US CUSTOMERS: First class shipments usually arrive within a week of shipment, occasionally it can take two weeks. All orders include tracking/delivery confirmation. Please contact me before purchase if an upgrade to Priority or Express is needed. That is a shipping upgrade only. I need to know the exact date you need the order by if the PRODUCTION of your order must also be rushed.

•INTERNATIONAL CUSTOMERS: Most international orders arrive 2-4 WEEKS after shipment. During holidays or random inspections, a package held in customs can take up to 6 WEEKS to arrive. I reserve 2 WEEKS for making your order prior to shipment. Thus if you need your order sooner than 8 WEEKS after the date of purchase, please contact me for a service upgrade prior to purchase. There is often no tracking available for international orders unless service is upgraded. *BUYER IS RESPONSIBLE FOR ALL VAT/DUTIES/CUSTOMS CHARGES DUE AT THE TIME OF DELIVERY/PICK-UP*

Answers to some commonly (and uncommonly) asked questions:

•Can you coat the butterflies with something to make them shiny or waterproof?

The short answer is no. All of my paper contains sizing (a glue) that, when moistened, causes the paper to warp in a way that compromises the final quality.


•How do I order different colors than what you've shown in (x) set?

During checkout, use the "message to seller" text box to let me know how many butterflies you want in each color. Or, send me a message if you have already completed checkout.


•Can you accept a mailed check or take my credit card number over the phone?
I only accept payments online via Etsy checkout and PayPal. This keeps us both safe and accountable.

FINAL NOTE: If you order a color that's clearly marked with an X as discontinued on the color chart, I reserve the right to substitute with a similar color, to the best of my ability.

Contact me with any other questions by etsy convo or send email to
shop [!at] hipandclavicle.com

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

If you would like to: access, correct, amend or delete any personal information I have about you, register a complaint, or simply want more information you can send me an email at shop [at] hipandclavicle dot com.