Angela on Sep 9, 2016
Perfect as always, thank you!
spacesinger on Jul 20, 2016
NICE WEIGHT FITS MY LARGER WRIST BEAUTIFULLY THANKS
Accepted payment methods
- Accepts Etsy gift cards
If you'd rather not use Paypal, we can also run your card through our merchant account. Call 231-753-6133 for details.
CUSTOM ORDERS : Custom orders are expected to be purchased in a timely matter - many are quoted based on current metal prices and/or are added onto current supplier orders. If not purchased within three days, we will cancel the order and add the inventory back into the shop, if applicable. Custom orders ARE NOT returnable/refundable.
INTERNATIONAL SHIPPING : Please note that international shipments can take a LONG time to arrive! Most arrive within ten days - three weeks, but can take as long as two months (or longer during the holidays). Please allow for these delays when ordering internationally!
PLEASE NOTE : Customs and duty fees for international shipments may be assessed and are the responsibility of the customer. We write the exact value on our shipments, so please DO NOT ask us to lower the value.
RETURNED PACKAGES : If a package is returned to me because of an address that was incorrectly entered or not recognized by the USPS, we will contact the purchaser to see if reshipping or a refund is desired. The shipping fees are the responsibility of the purchaser - the purchaser will have to pay additional charges to reship, or if a refund is desired, the original shipping charges will be deducted from the refund. Please note that if the purchaser hasn't contacted us within 30 days after our original contact through the etsy convo system, the order will be refunded minus the original shipping charge plus a 15% restocking fee and the purchased goods will be placed back into my inventory.
LOST PACKAGES POLICY : I insure all packages and will refund you if your package doesn't arrive; HOWEVER, there are some stipulations : 1) you may have to fill out/sign a simple form stating that your package did not arrive 2) for domestic shipments, insurance can't be claimed until 21 days after the shipping date; for international shipments, insurance can't be claimed until 45 days after the shipping date and 3) all claims must be filed within 90 days, which means that you have to notify me within 85 days of the shipping date so I have time to file the claim. Once the claim is filed and I'm reimbursed from the insurance company, I will issue your refund within two to three days.
Refunds and Exchanges
Customer is responsible for original and return postage and postage on exchanges. Please track and insure your returns - I am not responsible for lost returns!
**Please note that any special order items (quantity discounted chains, for example) are NOT returnable!
I pride myself on shipping quality items with good packaging, but if you have an item that is missing, faulty or damaged, please convo me immediately or call (231) 753-6133 - often, these issues can be taken care of over the phone or by convo.
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CHAINS POLICY : I purchase my chains from quality suppliers and manufacturers - all chains and findings are sterling silver or gold-filled unless stated otherwise. I guarantee all my chains and cords against breakage for 30 days from my ship date EXCEPT 1.0mm and 1.2mm ball chains. The 1.0mm and 1.2mm are guaranteed to arrive to you in perfect condition but that is my only guarantee with these chains - see usage notes below. Also, please note that it is my policy to refund for broken chains and that I do not send replacements.
CHAIN USAGE NOTES : The 1.0mm (and 1.2mm) ball chain is a delicate chain and is meant to use with SMALL, light pendants, or no pendants. Because it's so delicate, expect to have some breakage with this chain, especially if you're using it with larger pendants. And if you're selling items for children, this is definitely NOT a chain to use. For less breakage, use our 1.2mm ball chain, or for very little, if any breakage, use our 1.5mm ball chain or our very economical cable chain. Another great option (especially for kids) is our sturdy greek leather cord finished with a sterling lobster clasp, listed under our leather section.
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THANK YOU for your business...I truly appreciate every one of my customers!
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**PLEASE NOTE that policies are subject to be added to and changed without notice.