HolmemadeWithLove

Personalised home decor, accessories, cards and gifts

Holmfirth, United Kingdom

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    Thank you so much to all my lovely customers for your orders, kind messages and reviews in 2020 and the first few months of 2021. I have added lots of new card designs recently and will be adding fabric baskets and bags to my shop in the coming weeks so do keep popping by. COVID is still causing some delays to mail so please message me if you need something for a certain date to check if it’s possible.

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Hand crafted home interiors, accessories, gifts and cards, lovingly made in the beautiful Holme Valley, Yorkshire, UK. Using quality fabrics and pretty paper stock in gorgeous palettes, Holmemade With Love aims to create items with a personal touch, for you and your loved ones to cherish.

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I enjoy working with a mix of patterns, from cute ginghams and florals, to stripes and spots, to create quirky and individual pieces for both adults and children. I'm known as a bit of a perfectionist, so I only sell products I'm happy with myself.... so rest assured I'll make sure all the little details are perfect.

Please take a look at my listings (they are growing and changing all the time) and enjoy shopping! If you like my work and are interested in having something custom made especially for you please just drop me a message.... I love bespoke orders. To find out more about me and where I’ll be exhibiting, or to sign up to my newsletter, please pop over to my website www.holmemade.co.uk and say hello!

You can also follow me on social media:
facebook: holmemadewithlove
Instagram: holmemadewithlove
Pinterest: holmemadelove


Carole x

Announcement

Last updated on May 3, 2021

Thank you so much to all my lovely customers for your orders, kind messages and reviews in 2020 and the first few months of 2021. I have added lots of new card designs recently and will be adding fabric baskets and bags to my shop in the coming weeks so do keep popping by. COVID is still causing some delays to mail so please message me if you need something for a certain date to check if it’s possible.

****************************************************************************************

Hand crafted home interiors, accessories, gifts and cards, lovingly made in the beautiful Holme Valley, Yorkshire, UK. Using quality fabrics and pretty paper stock in gorgeous palettes, Holmemade With Love aims to create items with a personal touch, for you and your loved ones to cherish.

****************************************************************************************
I enjoy working with a mix of patterns, from cute ginghams and florals, to stripes and spots, to create quirky and individual pieces for both adults and children. I'm known as a bit of a perfectionist, so I only sell products I'm happy with myself.... so rest assured I'll make sure all the little details are perfect.

Please take a look at my listings (they are growing and changing all the time) and enjoy shopping! If you like my work and are interested in having something custom made especially for you please just drop me a message.... I love bespoke orders. To find out more about me and where I’ll be exhibiting, or to sign up to my newsletter, please pop over to my website www.holmemade.co.uk and say hello!

You can also follow me on social media:
facebook: holmemadewithlove
Instagram: holmemadewithlove
Pinterest: holmemadelove


Carole x

Items

 

All Items

Carole Heaton

Contact shop owner

Carole Heaton

Reviews

Average item review
5 out of 5 stars
(527)
See reviews that mention:
Quality 101 Shipping 119 Customer service 173

Updates

🦙It doesn’t get cuter than this Llama birthday card! It’s brand new in my shop and perfect for celebrating a child’s special day as it’s personalised just for them. 🦙
I can add a message inside and post it direct too. wink
Available in pink heartpulse or red hearts
Who said dinosaurs were just for boys? sauropodt-rexMy new children’s dinosaur birthday card comes in pretty pastels as well as orange & purple so it’s perfect for even the girliest of little girls. I can print any name and age on the pink banner too. wink
sauropodt-rexBrand new listing in my shopsauropodt-rex
This super cute dinosaur birthday card is perfect for wishing a very special happy birthday to little ones. It’s personalised with their name and age so it makes a lovely keepsake for their big day. (Also in pink winkheartpulse)
View all 67 updates

About HolmemadeWithLove

Sales 1,760
On Etsy since 2016

Hi there! I'm Carole! Thank you for stopping by to find out a little about me.

I have always had a fascination with colour and design, exploring different mediums from an early age. As a child I learnt to sew from my mum and studied art at school, selling my first work when I was 16, my English teacher bought one of my O' level pieces. Being married to a vicar has meant a number of house moves over the years which has developed my love of interiors. Breathing new life into tired spaces brings a real sense of pleasure: sourcing pretty fabrics, papers and paints, combining colours, patterns and textures to transform a room, creating something unique and beautiful. Maybe my passion started with mum’s button box, but I love cute buttons, ricrac & pompoms so they feature often in my work too.

I set up my business “Holmemade” in 2016, designing lovingly crafted pieces to inject colour & personality into a home, inspired by the stunning Holme Valley in Yorkshire where I am fortunate to live. My aim is always to bring joy, be it through a gift for a newborn, a picture for a wall, a quirky cushion or a project bag for a yarn addict. Much of my work can be personalised and I welcome commissions. I sell at a small number of local events as well as on Etsy and I organise an artisan Christmas Fair at my church in Holmbridge (check out the Holmbridge Rural Fairs website for future events if you're based in Yorkshire).

If you want to keep in touch by receiving my newsletter you can sign up here: http://eepurl.com/cTwveb

Carole x

Shop members

  • Carole Heaton

    Owner

    Hi there! I'm a mum of 2 teenage boys, married to my lovely hubby who's a vicar and we have a Cavalier King Charles Spaniel called Harry. I've been creating ever since I was little though only opened my Etsy Shop in January 2016.

Shop policies

Last updated on October 16, 2020
♥ Thank you for popping by to HolmemadeWithLove. I very much hope you enjoy browsing through my various creations and like what you see. I'm Carole Heaton and I enjoy creating items from gorgeous fabrics and art stock to brighten your day! I love using my trusty sewing machine and craft knife and coming up with new designs aimed to put a smile on my customers' faces. If you want to see more of my work or read more about me please pop over to my website: www.holmemade.co.uk or check out my facebook page: www.facebook.com/holmemadewithlove

♥ I'm always delighted to hear feedback or answer any questions you may have, so please don't hesitate to get in touch. I usually answer emails within a few hours :-)

♥ I love brown paper packages tied up with string, and gift wrapping in general, so if you order something from my shop you can look forward to receiving a pretty parcel!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
♥ Damaged Items?
Everything I ship is well packed and protected for the journey to arrive with you in pristine condition, however if your order is damaged or faulty (custom & personalised items included) then please let me know within 3 days of receiving your order and kindly provide photos highlighting the problem so that I can arrange a replacement or refund.

♥ Changed your mind?
Please inform me of your decision to return your item within 14 days of receiving your order. As soon as I receive the item back in its original condition I shall issue you a refund. All return shipping costs are payable by the customer and I require that you obtain proof of posting when you return your order. After 14 days I can only offer an exchange - return shipping and re-shipping costs are both payable by the customer. Please get in touch before sending, and do note the item must be in its original condition in order to receive either a refund or an exchange.

♥ International Returns?
International buyers please ensure you mark the customs form as 'RETURNING GOODS'. This avoids VAT fees (at 20% of the item value) and an £8 handling fee. Any fees incurred will be deducted from your refund if the correct procedure has not been followed.

♥ Personalised & Custom orders?
For info before shipping please see my payment policy. Once shipped these items are non-returnable and cannot be exchanged (unless faulty).
If you love your item but realise on delivery that you made an error on the personalisation please get in touch. If there is something I can do to help I will always try to do so to avoid disappointment, but all additional costs of returning, rectifying and reshipping will be born by the customer. The decision to rectify the error will be at my sole discretion, and any rectification costs will need to be agreed and paid for before you return the item.

♥ Orders that have been damaged by the customer cannot be accepted for return/refund/exchange.
Payment
♥ I am happy to accept various forms of payment, including paypal, debit and credit cards.

♥ Personalisation details should be stated as part of the checkout process, but feel free to contact me to discuss the details prior to placing an order so you can buy with confidence.

♥ Orders will only be shipped after payment has cleared.

♥ If you wish to cancel or change your order please state the reason in writing (via conversations) as soon as possible, ideally within 24 hours, as all items are handmade by me and many are made to order.

♥ Personalised or Custom orders can only be cancelled or changed if I haven't already completed them so please check the details and spellings carefully to avoid costly mistakes. If you want to revise minor details on a personalised order that I have completed ready for shipping I will try and accomodate this but there will be a fee for the extra work involved which I will agree with you before making any changes.

♥ Payment is set to GBP(£) and is not subject to VAT.
Shipping
♥ All items will be shipped by Royal Mail and will be carefully packaged to ensure they are delivered to you safely. My creations are also beautifully gift wrapped..... because all my customers are special to me and you deserve a treat! If your order is a present and is being sent directly to the recipient please let me know and I will exclude any notes for you. I am happy to add a personal gift message in with your order instead... just let me know when you checkout.

♥ UK shipping is Royal Mail second class as standard except for my greeting cards which are shipped first class; an upgrade to first class is available for all other items.

♥ International shipping is tracked for all items sent as a parcel. My smaller items that ship large letter will be sent international standard to keep your costs down. Please note this does not include tracking but an upgrade to tracked and signed is available if you prefer. Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

♥ All orders will be shipped as soon as possible after payment has cleared. Often I am able to make your item and post it within 3-5 working days, but occasionally things take a little longer, particularly close to Christmas, so there may be a slight delay. Personalised or Custom Orders typically take longer than standard orders, but I always aim to complete orders quickly so you are not waiting for your goodies longer than necessary.

♥ If you have a particular deadline for receiving an item, please let me know when you order, or better yet, get in touch before hand so we can discuss options for expediting delivery if need be. I will always try to help if I can.

♥ In the unlikely event that your parcel is lost by Royal Mail I will send a replacement once Royal Mail consider it officially lost. For UK second class mail this is normally 13 working days after posting; for UK first class mail it is 11 working days after posting. International mail will be longer. RM working days are Monday through Friday. If your item was one of a kind that cannot be remade I will offer you the option of a suitable alternative that is as close to the original as possible, or a refund.
Additional policies and FAQs
♥ I love creating new products and developing new ideas so if you like my work but want something made just for you please don't hesitate to get in touch.

♥ If you have any general enquiries about my items, my work or anything else please get in touch via the conversations or visit my website at www.holmemade.co.uk and I will be happy to help if I can! Thank you!

♥ Please note copyright of all my designs remains the property of C. Heaton 2015-2020
Privacy
♥Holmemade Privacy Policy

If you are a Holmemade customer, subscriber, or visitor to my Etsy Shop, this policy applies to you and I encourage you to read it carefully. I have set out below everything you could ever wish to know about how I collect, use and store personal information from my customers and followers. However if you still have any questions after reading this, please contact me.

♥ Personal Information I Collect
When you contact Holmemade via my website, by email, phone, Facebook, Instagram or in person, you might provide me with details such as your name, address and email address. This is most likely to be when you are ordering, or discussing a possible order.

When you shop on Etsy you will provide information such as your name, address and email address to Etsy and they are only authorised to pass this on to me when you place an order.

When you purchase a personalised card or gift you may also provide other relevant information so I can complete your order with the correct personal details.

When you sign up to my newsletter you provide your name, email account and the month of your birthday… and that last one is only if you choose to provide it… so I can wish you a happy birthday!

When you visit my website some information from your computer or mobile device, including, but not limited to, your browser type, operating system, IP address and the domain name from which you accessed the site may automatically be collected. This is covered in more detail here: http://www.holmemade.co.uk/privacy_policy#PrivacyPolicy.

IMPORTANT NOTE: I never have access to your financial information when you make payments via Etsy (my online shop), iZettle or Paypal (invoiced payments) or bank transfer. All sensitive financial information is held securely by the processing companies, and they never share this with me, or anyone else.

♥ How and Why I Collect Information
I treat your privacy and integrity very seriously so I only collect and use information for the following reasons:
• Where I have your explicit consent (eg when you sign up to my newsletter)
• To fulfil my contractual obligations to you when you purchase from me
• For the purpose of my legitimate interests, eg to provide a service you requested, to operate my business (eg completing my tax return) or to improve my ongoing customer service
• To comply with the Etsy Seller Policy and Terms of Use.
• Otherwise in accordance with the law.

I use Mailchimp to manage my mailing list. I will only ever add you to this list if you give your clear consent, either by signing up to receive my newsletter, or specifically asking me to add you to it. If you wish to, you can sign up for my newsletter here: http://eepurl.com/cTwveb.
You can also opt out at any time.

Whenever you order from me, either directly, via my Facebook page, Instagram or through my online Etsy shop, I need sufficient information about you to enable me to process the order, provide customer support and settle disputes (though I would very much hope there are never any of the latter!).

If you get in touch via the contact form on my Website I will assume you are giving me consent to use the information you provide so I can reply (no surprise there eh?!).

My Holmemade website has cookies enabled to improve the site and enable me to deliver the best possible service and customer experience.

♥ Who Has Access To Your Information
Aside from my partners listed below, this is simple - just me!
As designer - maker, (not to mention photographer, marketing rep, accountant, packer and customer service person) for Holmemade, I am the only individual who ever has access to your information, and I never, ever pass this on to anyone else.

I use MailChimp as a way of managing my Mailing List, and your details are stored on their secure servers if you sign up.
You can read their privacy policy here: https://mailchimp.com/legal/privacy/
and their Terms of Use here: https://mailchimp.com/legal/terms/

Mailchimp is certified under the EU-US Privacy Shield framework.

If you shop here on Etsy, they will hold information about you. They take the security of your data very seriously. All credit card information sent to Etsy is encrypted using SSL technology and stored in a PCI compliant environment. Etsy follows industry standards to protect other payment and personal information, both during transmission and after it is received. You can read their Privacy Policy here: https://www.etsy.com/legal/privacy.

If you get in touch via Facebook or Instagram they will hold information about you. They take the security of your data very seriously. Facebook is certified under the EU-US Privacy Shield framework. You can read their Privacy Policy here:
https://www.facebook.com/about/privacy/update

♥ How I Use Your Information
If you make a purchase from Holmemade I will use the information you have provided to get in touch if I need to update you on your order. I may need to clarify some details or suggest alternative design options and you may have asked to see photos of the finished item to check you are delighted, before I ship it. I will then use your address information to make sure your purchase reaches you safely. If your parcel gets damaged or lost during shipping (it’s not happened yet) I will use your contact details to chase it up with my Shipping provider, Royal Mail, and if necessary to make a claim so I can either replace the item for you or provide a refund.
I retain information about completed orders to comply with tax legislation.

I send out occasional newsletters to those who have signed up to my mailing list. My newsletters only provide information about Holmemade. The sort of thing you can expect to receive is:
• Information about new products I have in my Etsy shop
• A sneak peek at new designs I am working on
• Events I am attending where you can purchase my work directly
• Behind the scenes photos
• Other information about what is happening here at Holmemade
• Occasional offers exclusive to members of my mailing list
Subscribers to my mailing list can opt out at any time. There is an opt-out message at the bottom of each of my newsletters, or you can contact me directly and ask to be removed.

If you have completed the contact form on my website, or got in touch via Facebook or Instagram messaging, you can expect to hear from me using the contact information you've provided.

♥ How I Store Information
I keep an electronic spreadsheet of all my customers and their orders. This is held on my password-protected computer which is only used by me. My computer lives on my desk which sits in my craft room at home. It isn’t portable… so I will never accidentally leave it on a train!!

I use this spreadsheet to efficiently carry out my business and provide a high level of customer service, so I can recall previous orders and potentially create something to match if you request it. I retain the information for accounting and tax purposes for 7 years.

I keep proof of postage receipts with addresses on for up to a year. However these do not include customer names. These are stored securely in my craft room.

♥ Your Rights
You can ask me at any time what information I hold about you, and I will give you full details free of charge. You also have the right to ask that your details be deleted, amended or transferred, unless I need them for legal reasons.

You may object to me processing some of your information based on my legitimate interests and to receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using your information or if I need it for legal reasons. In these instances I would clearly explain why I need to retain your information.

Finally, if you reside in the EU and wish to raise a concern about my use of your information, you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Carole Heaton, am the data controller of your personal information. If you ever have any questions, concerns or change your mind about what information, if any, you want me to hold on your behalf, you can send me an Etsy conversation, email me at holmemadewithlove [!at] gmail.com, contact me via my website or mail me here:

Holmemade
The Vicarage
Ash Grove Road
Holmfirth
England
HD9 3JR.

There's a helpful article you can read on the Which? website if you want to find out more about the General Data Protection Regulations ( GDPR). Find it here: https://www.which.co.uk/consumer-rights/regulation/general-data-protection-regulation-gdpr

Last updated: 22nd May 2018