We will absolutely work with you to customize and personalize orders! Please reach out we can see if we are a good match to meet your needs! Most of our designs can be printed on multiple products, so if you don't see exactly what you are looking for, please ask!

Soap: Leave soap to dry in between use in a soap saver or draining soap dish out of direct sunlight.

Bath Bombs: Store in a dry place before use. Fill tub with warm water, drop bath bomb and watch it go! Be cautious entering/exiting tub, it may be slippery.

Bath Salts: Fill tub with warm water and add salts and botanicals. Use a muslin, organza, or bath tea bag to contain the botanicals for easier clean up after your bath. Be cautious entering and exiting your tub, it may be slippery.

Body Butter Salves, Lip Balm: THESE WILL MELT IN HIGH TEMPS. If your item is melty when it arrives, pop it in the fridge to harden up. We do not refund for melting, as we have no control over heat and shipping times.

Contact us with questions!

Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

Due to the high volume of orders that we create and ship every day we are unable to send photos or create mock-ups before production and shipment. We do have a photo proof package listing for purchase if you are interested. We also sometimes share sneak peeks of customer items on our Instagram @homesteadandhopeco

There are no refunds since every item is custom. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the
customer take the damaged item to a waste yard for disposal and obtain proof of disposal.
**Note that any damage must be reported to our shop within 48 hours of the package arriving.

Homestead and Hope Co is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with
your local police department.