Reviews

Average item review
5 out of 5 stars
(785)
vjsngs

vjsngs on Jul 23, 2016

5 out of 5 stars

Just gorgeous! Hung this in our living room today and it looks amazing. You will love it!

vjsngs

vjsngs on Jul 23, 2016

5 out of 5 stars

We bought three items from this seller and they all exceeded our expectations! I recommend without hesitation. We will buy again.

Brooke Milton

Brooke Milton on Jul 22, 2016

1 out of 5 stars

This was by far the worst experience I've had on Etsy. The coat rack I received was so carelessly constructed. One hook was installed on an angle, and both protruded out the back of the wood, which prevents flush installation. I made it very clear in several documented communications that I intended to use a nail gun to hang this coat rack. Screwing it into the studs was never an option. Lisa was relentless in insisting that I screw it into my studs to rectify the imbalance. As for the angled hook, she told me to cover it with a coat or hat. She even suggested I fix these problems myself. There's nothing like accountability. Dealing with Lisa is beyond difficult. She deflects and hides behind her "no return policy." I've had Etsy sellers take back items and issue refunds when there were clearly issues, regardless. Horrible!

Michael and Lisa

Michael and Lisa responded on Jul 22, 2016

This buyer contacted me and said one spool was installed crooked and it won't sit 100% flush to her wall. If she had screwed to her studs, it wouldn't be an issue. We've never heard of using a nail gun to hang something like this on a wall. Not a good method. However, I offered for her to return it to correct the alleged faults with the item but she refused and wants 100% refund because she simply doesn't like it and it looks like her 6 year old made it. She opened up a PayPal dispute and PayPal, based on her own photos, said there is nothing wrong with her item and closed the case. She appealed their decision. Again, they closed the case in our favor. Now she's mad because she cannot open another dispute over this item. We work from home and cannot take returns because of limited storage. End of story.

Pat Hagan

Pat Hagan on Jun 1, 2016

2 out of 5 stars

Railroad spikes are very nice. The rest of the shelf was not worth the money this time. The previous two shelves I ordered months ago were beautiful!

Michael and Lisa

Michael and Lisa responded on Jun 1, 2016

The problem is that the customer ordered two Rustic Old Wood shelves from us way back in November and December last year. The reclaimed wood varies and we cannot get a match. It's best to order things all together at one time rather than waiting a long period of time between orders if you're wanting things to be more consistent, such as color, grain, etc.. When using any kind of reclaimed wood, the color from board to board can always vary from slight to sometimes more than slight. That's just the way it is. Sorry.

gmmcevoy

gmmcevoy on May 31, 2016

5 out of 5 stars

Very cool piece. Fits nicely in a tight spot, and well made. I ordered antique white, and it's as pictured. Easily holds rolled up towels.