Our customers are our greatest fans. We want you to be happy with your purchase.

Please read and understand our policies and contact us PRIOR to ordering if you have questions or concerns. It is best to take the time to make sure you order the correct Hoo Hat the first time.

We will not exchange a Hoo Hat because it is the wrong size! Ok, maybe we will but we will not be very happy about it. Seriously folks, Hoo Hats come in DIFFERENT sizes. It is important that you know what size you need PRIOR to ordering. Read the product description sizing information and measure your Hoo Head. You've picked out the unique colors and fabrics of your Hoo Hat and the hat that you like can not be made in a different size using the same materials. So please double check that you are ordering the correct size.

Unless there are extenuating circumstances, ALL SALES ARE FINAL. If your Hoo Hat arrives damaged or defective in some way, please contact us to arrange a resolution. At our discretion we may allow a hat to be exchanged if it is in like new condition (but probably not). Buyer is responsible for all shipping costs. Please contact us prior to ordering if you want to purchase insurance for your order.

We are not responsible for packages that are lost or damaged in the mail.

Hoo Hats can be picked up in person in Portland, OR & your shipping costs will be refunded. Email to make arrangements.

We accept payment via Paypal.

We ship first class USPS. If you require special shipping please contact us prior to ordering to make arrangements.

Email hoohats [!at] gmail.com for wholesale information.

CUSTOM ORDERS
Don't see a hat here that you love? Hoo Hats will happily take on custom orders. Since sourcing materials for custom orders can be onerous (remember -our primary materials are upcycled & therefore specific colors/textures can be very hard to come by), all custom hats will be charged a $10 surcharge.

HOO HATS IS NOT RESPONSIBLE FOR ANY INJURY CAUSED BY THIS PRODUCT.

Extra small Hoo Hats will fit very small baby heads. Babies and young children should be monitored at all times while wearing their Hoo Hats. Hoo Hats have long ties that can be used to secure the hats on small children and on big children when it's windy. Although we have never heard of anyone choking on their Hoo Hat, any string or tie can potentially be a choking or strangulation hazard for babies and small children including the ties on your Hoo Hat. Please use common sense, care and caution.