Refunds and Exchanges

We cannot accept returns after your product has been mailed. If you need to cancel a transaction BEFORE your item is sent, we will gladly do so.

*** IT IS IMPORTANT that you do not allow packages to sit outside, especially during the summer months, as your package contains food product, Please make arrangements with your postal person to pick up your package at your local post office. We are not responsible for packages after they leave our facilities ***

Each of our products are sealed and packaged securely within a heavy-duty box, but we cannot control the handling of that package by the post office. We do not recommend packages be left outside as they are food products, so please ask your post person about your options. If refunds are issued, they will be on a case-by-case basis and may not include original shipping costs.

We do not refund shipping or purchase price of any item if sent back to us for incorrect mailing addresses, undeliverable items, and items gone unclaimed. Hooks Rubs and Spices will not resend the item(s) for free. It is the responsibility of the original buyer to pay for all shipping charges. Refunds of any kind will not be given if the items sent are undeliverable, unclaimed, or the incorrect mailing address is provided to us.

We are not responsible for items left at your post office, left outside, delivered when you are not home, inclement weather, theft, etc. Please use common sense when placing your order and your availability when retrieving your package.

Legally we cannot accept returns on food items. We want you to enjoy your purchases and fully believe you will enjoy your purchases but if by chance you are not satisfied, please "convo" us on Etsy us so we can figure out a solution together.

Payment

+ At this time we accept Direct Payments and Etsy payments from verified addresses only.

Shipping

*** IT IS IMPORTANT that you do not allow packages to sit outside, especially during the summer months, as your package contains food product. Please make arrangements with your postal person to pick up your package at your local post office. We are not responsible for packages after they leave our facilities ***

+ The price of shipping includes delivery confirmation (for US customers). We are not responsible for what the USPS does with your package without the insurance. Just let us know if you would like to add insurance so we can adjust your payment accordingly.

+ We are not responsible for packages after they leave our facilities. Each of our products are sealed and packaged securely, but we cannot control the handling of that package by the post office. We do not recommend packages be left outside as they are food products, so please ask your post person about your options. If refunds are issued, they will be on a case-by-case basis and may not include original shipping costs.
(Repeated again under the Refund Policy section)

+ We ship primarily USPS because we support our local postal employees, and it is more cost effective than UPS or FedEx, especially if your items are being shipped to a residential address.

+ Again, we ship USPS first class and Priority mail because it is economical. Please allow 3-5 business days for your order to be processed (7-10 business days during holiday seasons). Shipping time will vary depending on your location and delivery type. We cannot guarantee delivery dates or times.

+ If an item is returned to us "undeliverable," we will notify the original buyer and ask if they would like to resend the item(s). However, additional shipping charges to mail the items again will be the responsibility of the original buyer. Hooks Rubs and Spices will not be responsible for incorrect mailing addresses, undeliverable items, unclaimed items, etc.

RELAYING INFORMATION AFTER YOUR ORDER HAS BEEN PLACED:

If you forget to add information in "Notes to the seller" at the end of your purchase (such as you need for your package to be sent to an address different from your own), you may "convo" us on Etsy and we will do our best to fulfill your needs.

Questions about shipping and returns? Please refer to our policy info page!
Thank You and God bless!

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