Unique Embroidery Hoop Art Creations
hoopsandhooks' Shop Policies
Thank you for visiting my shop! Take a look around and if you don't see something you love, convo me to discuss a custom order!
I accept payment through Paypal and Etsy Payments.
If a payment is not received within 3 days, your purchase will be cancelled and the item relisted. Immediate payment is much appreciated!
Shipping costs vary by item. When not specified, shipping will be via USPS First Class or Priority mail depending on item weight. Delivery Confirmation is added to US orders. Items are shipped within 5 business days of payment unless otherwise specified in the listing. Signature confirmation or insurance can be added upon request at cost of buyer. Convo me for pricing if this is something you are interested in.
If item is lost in mail, and delivery confirmation verifies that, then I will replace your item free of charge. If delivery confirmation shows that the item has been delivered, I cannot replace.
If buyer's address requires Post Office pick-up, and buyer fails to do so, resulting in a return to sender, Buyer must cover the costs of re-shipping the item.
For international purchases, It's the customer's duty and responsibility to pay any customs charges.
Refunds and Exchanges
I do accept returns. However, I do not accept returns on Personalized orders, meaning orders that have names or dates stitched on them. The only exception to this, is if I have made a mistake (i.e. spelling, date, etc.) or the item is in some way not as described. If only the faces on your hoop have been customized, these items can be returned following the details below.
If your item is not as described, I am happy to exchange or refund it for you. Item must be returned in same condition that it was sent. If it is my mistake, I will cover return shipping. If you simply changed your mind about the purchase, at no fault of my own, you must cover return shipping.
I go above and beyond to accurately describe each item. Colors may vary slightly from photos, as everyone's computer screen/color settings are different.
Additional Policies and FAQs
Sometimes while shopping the pages of Etsy, you can't quite find that perfect gift or item. I am happy to create custom items to suit your occasion!
Last Updated October 1, 2013