hopefulheart

hopeful heart

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hopefulheart

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Shop policies

Last updated on March 16, 2011
Welcome to my little shop. I have been creating things as a hobby since I was a little girl and I'm very excited to be taking it to the next level with my new Etsy shop. I love fun, flirty, funky style and design and I hope you will find something you like. Thanks for coming!

Accepted payment methods

Paypal
Returns and exchanges
If you are unhappy with any item, please contact me first before leaving any feedback. I will be happy to work with you to correct any problems or issues and keep you a satisfied 'hopeful heart' customer.

You must contact me within 5 calendar days after the maximum allowed shipping time to be eligible for any refund or exchange.

Example: For domestic purchases, 7 business days after purchase + 5 calendar days. For international purchases, 10 business days after purchase + 5 calendar days.

If an item arrives damaged, please return it to me and you will receive a refund.

Custom or Wholesale Orders
Due to the ordering of specific supplies to fulfill your custom or wholesale orders, I, unfortunately, cannot offer refunds but will be happy to do exchanges.
Payment
I accept PayPal only.

Once an item(s) is purchased you will have five business days to complete your transaction by payment.

Once I have received payment for the item(s) you have purchased, your order will be shipped immediately.
Shipping
Once your order is processed and paid for I will ship your item(s) immediately, via Canada Post.

If you have purchased more than one item, you will be charged one full price shipping charge, plus 25% for each additional item with a shipping charge or equal or lesser value.

Example: If your shipping charge is $3.00 for one item and $2.00 for another item, your shipping charge will be $3.50 for both items, when shipped together.

If you spend more than $50.00 in one collective purchase (number of items unlimited) you will receive free shipping within Canada or the United States.

Please allow 5-7 business days for domestic shipping and 7-10 business days for international shipping.
Additional policies and FAQs
Custom and wholesale orders are welcome. I will always do my best to meet your needs and fulfill requests.
Please convo me with your requests and inquiries or for quotes and wait times to create your request.