hopeofmyheart's Shop Policies
We accept credit and debit cards through Etsy, as well as Paypal.
All amounts are in US dollars. Production of orders will not begin until payment has been received in full.
♥ Current Production time is 2 weeks for most orders. Fingerprint, hand and footprint, and handwriting jewelry takes 3 weeks AFTER your prints arrive in our studio. ♥
Packages are sent via USPS First Class Mail or USPS Priority Mail. You will be sent an email with the tracking number in it when your order ships.
Orders are shipped according to the USPS posted timelines, as stated on their website. Their delivery times are not guaranteed, and we can not control any possible delays in the mail. If you need a guaranteed delivery date for your order, please contact us before purchasing for other shipping options.
International orders are shipped via First Class mail, and can take up to 4-6 weeks to arrive.
International customers are responsible for any customs charges, import taxes, and/or fees. Orders marked refused due to taxes/fees can not be refunded. They can be reshipped to you for an additional fee once the package arrives back at our studio.
We cannot mark international packages as a "gift" to avoid customs fees. This is illegal and can result in fines and/or imprisonment.
Production occurs Monday - Friday outside of our busiest holiday seasons. Please be aware that there may be a delay in answering messages sent on Saturdays and Sundays as that time is reserved for family.
Refunds and Exchanges
All components of your jewelry are under warranty for 45 days from the date of purchase. Should the jump rings loosen or chains break from normal wear and tear during this time frame I will replace them for you free of charge.
After 45 days there will be a minimal fee to replace broken/loosened components. Pieces sent back for repair will be inspected, polished and all components checked and tightened before being returned.
All sales on personalized items are final unless there is an error or the item is defective. If there is an error in spelling, font, etc, it will be fixed for you upon the return of the original item. If you simply do not like your choice of font or design or you changed your mind, your purchase cannot be refunded, and the piece is yours to keep. We cannot remake or partially refund without the original piece returned.
If you make a mistake on your order, we are not responsible because you told us something different in a message or email. We take the order itself to the studio workbench. We don't notice or question if you put a different spelling or date, so check your order carefully before submitting.
Chains cannot be exchanged for a different size after they have been shipped. These items cannot be resold after they are worn, so please be sure of your correct size before ordering.
Please note, these are hand stamped items, although I try to get everything perfect, these are stamped one letter at a time and items may not be perfectly straight or aligned. This adds to the charm of the hand crafted item, and is not to be seen as a defect.
Please do not request personalization with profanity, crude sayings, or sexual references. If there is a potential problem with your personalization, I will contact you before beginning work on your jewelry.
I want you to be completely satisfied with your order, so please indicate any special requests at the time of your order.
Please do not return any product to me without prior authorization. To obtain authorization, please send an email first. All items must be returned in the original packaging in order to be eligible for a refund.
I will not be responsible for damage or lost shipments sent to me. Please insure your package.
Additional Policies and FAQs
Looking for something different than you see here? I'd love to make a custom design for you. If there's a design that you like, but you'd like something changed about it, feel free to contact me. Just tell me what you'd like changed. I also don't mind making entirely new designs. Just let me know what you have in mind.
Last Updated November 18, 2015