hopeofmyheart is taking a short break
Teresa on Jul 19, 20215 out of 5 stars
I gave this bracelet as a gift to my sister. Mom’s handwriting was perfect! This is a gift that will be treasured for a long time. ❤️
islandmaryann on Jul 15, 20215 out of 5 stars
The bracelet was PERFECT- it was the exact replica of my parents special notes and signatures. I'll be wearing it at our son's wedding so that my mom and dad can be there with us. It means so much! I will cherish it always. And it arrived within just days of placing the order!!!!
yumi on Jul 2, 20215 out of 5 stars
The seller was very responsive to all my questions and the item shipped quickly! My partner loves the bracelet and said the handwriting looks perfect.
5 out of 5 stars
The footprint necklaces are beautiful, Melody does a fantastic job, her customer service is the best, she goes above and beyond!! She also has very fast shipping! I've ordered 4 necklaces from her, they make a very unique gift!
5 out of 5 stars
I love this shop, great customer service, this is my second time ordering from this shop. The charms are really pretty!
Jenne on Jun 26, 20215 out of 5 stars
Melody was very responsive in her messages when I had multiple questions. She was able to add a very small but special detail of a horseshoe print. It shipped within 3 days of ordering and was delivered earlier than anticipated. Perfect way to remember and keep close my son who was gone too soon. Definitely recommend.
I wanted to become a mommy one day.
I met my Prince Charming, we got married, and we chose to adopt our first child. I'm so glad we did. Being a mother is the best thing ever.
I made myself a bracelet while we were waiting, and people started asking if they could have one too.
A year later (in 2005), I'd had so many requests for jewelry that I launched my website. In 2007 I opened my Etsy shop, and it really started growing quickly in 2011. My husband left his IT job in March 2014 to work the business full time, and in June we moved our shop out of the house into a separate studio building - a dream come true!
We added an engraver in 2016 that allows us to engrave actual handwriting, footprints, and fingerprints onto precious metals. These quickly became customer favorites.
A year later, we added a laser engraver to make even more personalized gifts.
Our products are for all stages of the motherhood journey. The waiting, the celebrating, and yes, even the grieving that comes sometimes. We've been there too. Jewelry for infertility, adoption, motherhood, and loss. The perfect piece of jewelry can be such an encouragement.
It is my hope that every piece we send out is an encouragement to the one who receives it.
I have another shop here on Etsy, for aluminum and copper jewelry. It is https://www.etsy.com/shop/HopeDesignsToo
My husband also has a supply shop, Crazybird Supplies, for stamping blanks.
We also have a shop just for laser engraved gifts.
Owner, Maker, Designer
I am happily married to an amazing husband and mama to six beautiful children.
Metal Cutter, Quality Control
We are located in far Northern Maine. Please give packages a little extra time due to the extra distance packages have to travel to most locations. Thank you!
We welcome wholesale orders! Send us an email at mail [!at] hopeofmyheart.com and we can discuss your needs.
Accepted payment methods
Returns and exchanges
I don't accept returns, exchanges, or cancellations
Returns and exchange details
If there is a problem with your order, contact must be made within 3 days of package receipt or delivery. Please be aware that we may ask for photos of the problem so that we can accurately determine how to handle the situation.
Please check your order for mistakes before submitting. We work directly from the invoice while making your order, so we may not notice if you told us something different in a message or email.
Our jewelry is not waterproof. Please remove it before swimming, showering, or sleeping. Exposure to soaps, perfumes, and chemicals (especially sulfur) will cause the lettering to fade and the metal to tarnish.
All components of your jewelry are under warranty for 45 days from the date your order is shipped to you. Should the jump rings loosen or chains break from normal wear and tear during this time frame we will replace them for you free of charge.
After 45 days there will be a minimal fee to replace broken/loosened components. Pieces sent back for repair will be inspected, polished and all components checked and tightened before being returned. All parts of the jewelry from your order must be returned together for us to make the proper repairs.
Altering your jewelry (opening jump rings, adding additional stamping or engraving not done by Hope of My Heart) will void this warranty.
Please note, with hand stamped items, although we try to get everything perfect, these are stamped one letter at a time and items may not be perfectly straight or aligned. This adds to the charm of the hand crafted item, and is not to be seen as a defect.
We reserve the right to cancel orders with personalization containing profanity, crude sayings, or sexual references. If there is a potential problem with your personalization, we will contact you before beginning work on your jewelry. We reserve the right to cancel any order that is against our values at Hope of My Heart.
If there is a potential problem with your personalization, I will contact you before beginning work on your jewelry.
I want you to be completely satisfied with your order, so please indicate any special requests at the time of your order.
Please do not return any product to me without prior authorization. To obtain authorization, please send an email first. All items must be returned in the original packaging in order to be eligible for a refund. Items must be in the original, brand new condition with no signs of wear, or there will be a 20% restocking fee.
I will not be responsible for damage or lost shipments sent to me. Please insure your package.
All amounts are in US dollars. Production of orders will not begin until payment has been received in full.
Orders are shipped according to the USPS posted timelines, as stated on their website. Their delivery times are not guaranteed, and we can not control any possible delays in the mail. If you need a guaranteed delivery date for your order, please contact us before purchasing for other shipping options.
Orders dated to ship on a postal holiday will ship the next business day.
Orders placed using a free shipping option or coupon will ship via First Class mail.
International orders are shipped via First Class mail, and can take up to 4-6 weeks to arrive.
International customers are responsible for any customs charges, import taxes, and/or fees. Orders marked refused due to taxes/fees can not be refunded. They can be reshipped to you for an additional fee once the package arrives back at our studio.
We cannot mark international packages as a "gift" to avoid customs fees. This is illegal and can result in fines and/or imprisonment.
Production occurs Monday - Friday outside of our busiest holiday seasons. Please be aware that there may be a delay in answering messages sent on Saturdays and Sundays as that time is reserved for family.
Additional policies and FAQs
Looking for something different than you see here? I'd love to make a custom design for you. If there's a design that you like, but you'd like something changed about it, feel free to contact me. Just tell me what you'd like changed. I also don't mind making entirely new designs. Just let me know what you have in mind.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, please contact us by e-mail at mail [!at] hopeofmyheart.com.
Frequently asked questions
Precious metals can tarnish over time due to skin oils and environmental factors. To slow down this tarnishing, store jewelry in a sealed plastic bag when not wearing it. Wipe your jewelry with a soft cloth after wearing to remove dirt and oils. Tarnish may be removed by using a white polish pad. Do not use jewelry cleaning dips or liquids as these can remove the oxidization (blackening) in the characters on your jewelry.
Gift wrapping and packaging
Most of our orders are shipped in a jewelry gift box with a copy of your receipt in the package for your records.
You have the option at checkout to add a fabric gift bag to your order. This bag will be blue or white depending on availability at the time of ordering.
If your order is a gift being sent directly to the recipient, we are happy to include a gift note with the order. Just leave a note in your order that it is a gift, and we’ll be happy to leave the receipt out of the package as well.
Sterling silver, copper, and brass are all metals that will tarnish over time. To slow down this process, store your jewelry in an airtight plastic bag while not wearing it. Otherwise, cleaning it with a soft jewelry cloth can remove some of the oxidation that occurs. Otherwise, feel free to purchase a polish pad (listed in the A La Carte section) - these little beauties are wonderful at removing tarnish and keeping your jewelry bright as long as possible.
What is gold filled?
Gold filled is not the same as gold plated.
Gold filled is the industry term for 14 karat gold pressure bonded over a brass core. Karat gold covers the brass surface, making it tarnish-resistant. The value of gold-filled is greater than gold-plated because gold-filled has an actual layer of karat gold, not just a microscopic film. We use 14/20 gold-filled, so 1/20th (or 5%) of the total weight of the metal is 14-karat gold.
Gold filled metals last for many years, with no chipping or flaking like gold-plated metal.
We welcome wholesale orders! Send us an email at email@example.com and we can discuss your needs.
Do you ship internationally?
We love to ship internationally! If you live outside the US and would like to order, send us a message for a custom listing.
Please be aware that shipping can take up to 6 weeks for the package to be delivered, and you may need to pay import taxes and/or customs fees before receiving the package. Import and customs fees are levied by your government, and are not something we can pay before shipping.
Monday - Friday, 9am - 5pm EST
Weekends when available.
We are located in the same time zone as New York City.
We have reserved weekends for family time. We do answer emails periodically throughout the weekend, but times vary.