hortenseandeloise's Shop Policies
We come from a long line of crafty women. Depression era farmer's wives and their love of all that is handmade. Memories of grandmother's sewing drawers stuffed with doll's clothes. Beloved handmade creations we fell asleep with and then gave to our children. Many of these patterns our great grandmother used. Others are our own creation, like our favorites, Hortense and Eloise. We are a mother daughter duo who delights in making heirlooms for our family as well as yours!
We accept Paypal. Please note that you can make credit card payments without having a Paypal account.
If we do not receive payment within a week of the order, we will send you one reminder via email. All orders will be cancelled if payment is not received within two weeks.
All orders will be shipped 48 hours from when payment is received. Shipping within the United States will be sent USPS 1st Class Mail with tracking number. This excludes international orders. If you need the shipping expedited, we are happy to oblige and will drop everything to run to the post office, all you need to do is let us know and pay the difference in shipping costs.
International orders will be sent parcel post. No tracking or insurance is available to us through USPS. That being said, we have had no problems with items being delivered. Delivery times vary due to customs. If your purchase is time sensitive, you may want to request expedited shipping. Be warned, our last quote on that was $135. When they say patience pays, they weren't joking!!
Our international customers will need to pay for any taxes their countries charge as we have no way to cover this on our end. We do hope you understand. We get to pay our taxes too. Sigh...
Refunds and Exchanges
We want you to be happy with your purchase. Please contact us within 5 days of receipt with any questions or concerns and we will refund your purchase amount. Buyer will be responsible for return shipping.
Additional Policies and FAQs
Our stuffed creations are made by hand and will not stand up to harsh handling. As some items have small parts, they may pose a choking hazard, and therefore, unsuitable for small children, or heaven forbid, pets. That being said, older children that are good to their new friends, should get along fine. None of our fabrics are treated with stain or fire repellants. All are stuffed with fiberfill.
Last Updated March 28, 2012