hortenseandeloise

Hortense & Eloise

111 Sales

hortenseandeloise

Hortense & Eloise

111 Sales On Etsy since 2010

0 out of 5 stars
(52)
hortenseandeloise

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hortenseandeloise

Reviews

No reviews in the last year
Samantha Gillespie

Samantha Gillespie on Jan 23, 2015

5 out of 5 stars

Absolutely blown away by my memory bears. Janeen, was such a pleasure to communicate with. The Bears are very well made and the attention to detail is just outstanding. Janeen made a copy of the cap my grandad wore and also put his name tag from the care home inside it. I don't know how Janeen did it, but my bear looks like my grandad every time I look at him. Can't rate this bears enough. I ordered from Scotland, postage expensive, but worth it. My friends will also be getting in touch to place orders as they were so impressed. Look no further if you want something special for a lost loved one. Thanks again Janeen xxx

Wendy Osmond

Wendy Osmond on Jun 25, 2014

5 out of 5 stars

I am so very impressed with the bears that were custom made for me! More beautiful than the pictures on Etsy shows! The quality and workmanship is perfect! These bears have a great meaning to my family and right now they are in my little girl's nursery - a reminder that her Grandfather is watching over her...there are no words to express how grateful I am to Janeen for making such a special keepsake!! Janeen Thank-you for ensuring the bears arrived on time for a special family gathering that we had on Fathers Day. and the bears were at the heart of our event..family and friends are still complimenting the bears. I would recommend everyone to have a custom memory bear created by Janeen! Thank-you, Thank-you, Thank-you!!!

Michelle Still

Michelle Still on Mar 4, 2014

5 out of 5 stars

LOVE MY BEARS! It just made my day when I opened my boxes! They are just perfect! Everything about this transaction was great from the product to the conversations! An amazing shop! This is just one great way of keeping my Fathers memory alive. Thank you so much for the amazing Memory Bears!

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Shop policies

Last updated on March 28, 2012
We come from a long line of crafty women. Depression era farmer's wives and their love of all that is handmade. Memories of grandmother's sewing drawers stuffed with doll's clothes. Beloved handmade creations we fell asleep with and then gave to our children. Many of these patterns our great grandmother used. Others are our own creation, like our favorites, Hortense and Eloise. We are a mother daughter duo who delights in making heirlooms for our family as well as yours!

Accepted payment methods

  • Accepts Etsy gift cards
Payment
We accept Paypal. Please note that you can make credit card payments without having a Paypal account.

If we do not receive payment within a week of the order, we will send you one reminder via email. All orders will be cancelled if payment is not received within two weeks.
Shipping
All orders will be shipped 48 hours from when payment is received. Shipping within the United States will be sent USPS 1st Class Mail with tracking number. This excludes international orders. If you need the shipping expedited, we are happy to oblige and will drop everything to run to the post office, all you need to do is let us know and pay the difference in shipping costs.

International orders will be sent parcel post. No tracking or insurance is available to us through USPS. That being said, we have had no problems with items being delivered. Delivery times vary due to customs. If your purchase is time sensitive, you may want to request expedited shipping. Be warned, our last quote on that was $135. When they say patience pays, they weren't joking!!

Our international customers will need to pay for any taxes their countries charge as we have no way to cover this on our end. We do hope you understand. We get to pay our taxes too. Sigh...
Refunds and Exchanges
We want you to be happy with your purchase. Please contact us within 5 days of receipt with any questions or concerns and we will refund your purchase amount. Buyer will be responsible for return shipping.
Additional policies and FAQs
Our stuffed creations are made by hand and will not stand up to harsh handling. As some items have small parts, they may pose a choking hazard, and therefore, unsuitable for small children, or heaven forbid, pets. That being said, older children that are good to their new friends, should get along fine. None of our fabrics are treated with stain or fire repellants. All are stuffed with fiberfill.