Frost the Top
hotpinkhannah's Shop Policies
Specializing in handmade, custom monogram cake toppers with hand-glued rhinestones or pearls. Available in all letters or numbers. Please contact me with your specific requests and I will work with you to give you the exact item you want!
I accept PayPal and Money Orders via Etsy.
You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
Items will not be shipped unless payment has cleared. Failure to pay within four days of order will result in cancellation of the order.
If you have problems with payment, please contact me.
Because each item is hand-made and customized, items will be available to ship THREE WEEKS from the date of payment and confirmation of your selected letter. Items will not be created or shipped until payment has been cleared.
Items will be carefully packaged and mailed Priority Mail in a small USPS flat-rate box. Expedited shipping or insurance will be at the expense of the purchaser.
Unfortunately, items are only available for shipping within the United States and Canada.
Refunds and Exchanges
Sorry, but due to the custom nature of each item, refunds are not available.
Additional Policies and FAQs
Please note that each item will vary slightly because of the custom nature of the product.
Each order is considered a custom order. Upon purchase, please contact me with your desired letter, and any other requests such as color of rhinestone, mix of pearl and rhinestone, size of letter, etc.
Your satisfaction is very important to us. Therefore, I will utilize Etsy conversations to communicate with you regarding the specific details of your order, and with any questions I might have, and/or to send you images of your product.
Please understand that prompt responses are important in order to get your item shipped to you in a timely manner.
Last Updated June 6, 2012