HotTouch is taking a short break
Somer on Aug 10, 20225 out of 5 stars
This label was perfect, exactly what I wanted. The quality was amazing as well
mitasc on Aug 10, 20225 out of 5 stars
As expected, it's a fun mug.
sandrakitan on Jul 26, 20225 out of 5 stars
Very satisfied with my order! The Patron sticker was done/shipped very quickly, it was excellent quality and made for such a unique 30th birthday gift. Highly recommend!
Kirstan on Jul 11, 20225 out of 5 stars
Using these on the tables for my wedding and cant wait
Audrey Tassillo on Jul 4, 20225 out of 5 stars
Beautiful mugs with really nice personalization. Great communication with the seller.
Charlene on Jun 13, 20225 out of 5 stars
My sister absolutely loves the water bottle!
Gisele on Jun 5, 20224 out of 5 stars
Got this for my mom, she LOVED it!
Margo Conaway on Jun 2, 20225 out of 5 stars
Loved the labels as did the the barbers I got them for. They came fast and perfect! Will do it again for another occasion!
Amy on Jun 1, 20225 out of 5 stars
Love my new bottle and I received it quickly! ❤️
Lily on May 26, 20225 out of 5 stars
Came in quickly. Seller was able to place my logo on the mask and it looks perfect!
How did my dream begin?
My journey started with my dream of being my own boss and creating personalized touches that put a smile on those who receive their unique custom gifts.
I'm currently using CorelDraw, Corel Paint, Photoshop, Adobe Illustrator, Gimp,.... for my daily creative designs. I then convert these beautiful designs into real life unique personalized gifts including ceramic mugs, stainless steel water bottle, pillows, travel mugs, enamel mugs and much more.
My printing technology is sublimation, which is a premium high quality printing technique that transfers the ink straight onto the substrate by heat. It gives the substrate a permanent prints and the ink becomes part of the material, and won't fade or peel off.
These personalized gifts are so special that they made our giftees cry when they opened them. I know they will continue bringing these same joys to each one of you to treasure them forever.
I'm a mother of three little daughters. We love family biking rides, making crafts, baking and just enjoy their laughs. My inspirations mostly come from the kids and my mother, who used to run her own shop while staying home with her 10 kids.
Customs and import taxes
Returns & exchanges
I gladly accept cancellations
I don't accept returns or exchanges
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Frequently asked questions
When is the best time to reach us?
Our customer service hours are Monday - Friday from 9 am to 5 pm. Holidays: closed. However, we will try our best to reach you in a timely manner.
Custom and personalised orders
I take custom/personalized requests. All purchasers will be given proofs until satisfied with the design. I'd gladly send you one first proof as per request prior to purchasing.
If your provided information is missing to complete an order, we will send you a convo asking you to provide us the information. But if we don't receive anything from you within 2 days, your order will automatically be refunded and cancelled. But you are more than welcome to submit your order again and please remember to provide the necessary information.
What happens if my order was made incorrectly?
Please send me a polite convo explaining the problem. Attach a picture to show what was incorrect will help me see what needs to be fixed. A correct one will be made with priority and sent out to you.
What is my processing time?
My processing time is 3-5 business days
Why is shipping so expensive?
Shipping ceramic mug is pricey. The mug is carefully wrapped with protected box and paper, which adds up the weight of the mug. And the only option to ship the mug is Priority Mail.
Yes! Contact me for bulk order discount.
I'm an International buyer, why do I get a custom duty charge when picking up my package?
Other countries outside of the EU may also apply custom duty and/or import VAT on goods purchased from another country. The amount of custom duty and import VAT payable will be assessed at the point of entry of the destination country. This may result in you having to pay additional charges which are not included in the total price displayed at checkout.
As the threshold for the application of such charges may vary from country to country, please contact your local customs/ tax office for further information. Alternatively, you should check with your local tax advisor for more information.
Please note that Etsy seller is not responsible for the collection or determination of any custom duties or import VAT costs.