Announcement
Thank you for stopping by Hot Touch!
MY LAST DAY TAKING CHRISTMAS ORDERS IS DECEMBER 1ST, 2022. DUE TO THE HOLIDAYS SHIPPING VOLUME, ANY ORDERS PLACED AFTER DECEMBER 1ST, 2022 WILL NOT BE GUARANTEED TO BE DELIVERED BEFORE CHRISTMAS.
If you are looking for some cool funny and unique custom gifts, Hot Touch is a fun place for you to browse around. I offer different kind of personalized gifts that would make everyone giggle.
I take custom/personalized requests. All purchasers will be given proofs upon request until satisfied with the design. Please let me know in the note to seller if you want a proof, not afterwards in messages/emails because it is not easy for me to keep track. Thank you.
****Please note that shipping delay is not under my control, but if you have any issues with shipping, don't hesitate to contact me via Etsy conversation or email me at info [!at] hottouch.ca
●▬▬▬▬●✿ Mug shipping is pricey ✿●▬▬▬▬●
Shipping ceramic mug is pricey. The mug is carefully wrapped with protected box and paper, which adds up the weight of the mug. And the only option to ship the mug is Priority Mail.
●▬▬▬▬●✿ How I make your products ✿●▬▬▬▬▬●
I do NOT use vinyl on all my drinkware . I use premium dye sublimation ink, which is a process that uses heat to transfer the ink to become part of structure of the material. Therefore, the images on the mugs won't FADE or SCRATCH after washing. They are totally Dish Washer and Microwave SAFE
Messages are answered during Customer Service Hours:
Monday - Friday: 9am -5 pm Mountain Time
Off Hours, Weekends and holidays - I will answer convo only when I can
●▬▬▬▬●✿ Required Information ✿●▬▬▬▬●
Every item is made to order so they are not REFUNDABLE, therefore, in order for me to complete your orders correctly, I kindly ask you to review your order before checking out to make sure you have provided all the information:
- Is your personalized info exactly how you want it to be shown in the item?
- Is your shipping address correct? I ship to the address in the order receipt and not responsible for lost packages if the address is wrong.
- If you realized that you got the wrong info, please let me know right away via Etsy convo within 24 hours.
***IF YOU PREFER ME TO GET IN TOUCH WITH YOU VIA YOUR EMAIL INSTEAD OF ETSY CONVO, PLEASE KINDLY LET ME KNOW UNDER THE NOTE TO SELLER SECTION.
My email is info [!at] hottouch.ca
●▬▬▬▬●✿ Missing Information ✿●▬▬▬▬●
Please be aware that details missing in the notes to seller will delay your order. I will contact you for missing details. If I do not hear back from you within 48 hours I will assume the information is correct and proceed with the order as placed. Please note communication for information is not included in production time.
●▬▬▬▬●✿ Refunds / Exchange ✿●▬▬▬▬●
Due to customized work and made to order items, I do not accept refunds / exchange unless the item is defective. Should there be any defects for any reason, please send me a photo of the item via Etsy Convo.
●▬▬▬▬●✿ Notes ✿●▬▬▬▬●
For local pickups in Calgary, Alberta, Canada, please let me know the under the note to seller and I will refund your shipping cost.
Items
Featured items
All Items
Reviews
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Leah on Jan 21, 2023
5 out of 5 starsCustomer service was phenomenal to help me with the sizing of the stickers on certain bottles.
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Madelyn on Dec 13, 2022
5 out of 5 starscame so fast, i didn’t even buy the bottle yet!! it’s perfect
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Brandyn on Jan 31, 2023
5 out of 5 starsQuick proofs and shipping! They look so much like the real labels! Great addition to my wedding party proposal box
About HotTouch
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Working on a tote bag order -
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Printing personalized wedding wine labels -
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All photos on my shop are taken here at my dining table -
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A productive day of work -
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Beautiful bottles for dancers
How did my dream begin?
My journey started with my dream of being my own boss and creating personalized touches that put a smile on those who receive their unique custom gifts.
I'm currently using CorelDraw, Corel Paint, Photoshop, Adobe Illustrator, Gimp,.... for my daily creative designs. I then convert these beautiful designs into real life unique personalized gifts including ceramic mugs, stainless steel water bottle, pillows, travel mugs, enamel mugs and much more.
My printing technology is sublimation, which is a premium high quality printing technique that transfers the ink straight onto the substrate by heat. It gives the substrate a permanent prints and the ink becomes part of the material, and won't fade or peel off.
These personalized gifts are so special that they made our giftees cry when they opened them. I know they will continue bringing these same joys to each one of you to treasure them forever.
Happy shopping!!!
Shop members
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Marianne Vu
Owner
I'm a mother of three little daughters. We love family biking rides, making crafts, baking and just enjoy their laughs. My inspirations mostly come from the kids and my mother, who used to run her own shop while staying home with her 10 kids.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 24 hours of purchase
Privacy policy
More information
Frequently asked questions
When is the best time to reach us?
Our customer service hours are Monday - Friday from 9 am to 5 pm. Holidays: closed. However, we will try our best to reach you in a timely manner.
Custom and personalised orders
I take custom/personalized requests. All purchasers will be given proofs until satisfied with the design. I'd gladly send you one first proof as per request prior to purchasing.
If your provided information is missing to complete an order, we will send you a convo asking you to provide us the information. But if we don't receive anything from you within 2 days, your order will automatically be refunded and cancelled. But you are more than welcome to submit your order again and please remember to provide the necessary information.
What happens if my order was made incorrectly?
Please send me a polite convo explaining the problem. Attach a picture to show what was incorrect will help me see what needs to be fixed. A correct one will be made with priority and sent out to you.
What is my processing time?
My processing time is 3-5 business days
Why is shipping so expensive?
Shipping ceramic mug is pricey. The mug is carefully wrapped with protected box and paper, which adds up the weight of the mug. And the only option to ship the mug is Priority Mail.
Wholesale availability
Yes! Contact me for bulk order discount.
I'm an International buyer, why do I get a custom duty charge when picking up my package?
Other countries outside of the EU may also apply custom duty and/or import VAT on goods purchased from another country. The amount of custom duty and import VAT payable will be assessed at the point of entry of the destination country. This may result in you having to pay additional charges which are not included in the total price displayed at checkout.
As the threshold for the application of such charges may vary from country to country, please contact your local customs/ tax office for further information. Alternatively, you should check with your local tax advisor for more information.
Please note that Etsy seller is not responsible for the collection or determination of any custom duties or import VAT costs.