HotTouch

Personalized Mugs, bottles and other cool custom gifts

Calgary, Canada
| 14,158 Sales | 5 out of 5 stars 5 out of 5 stars

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HotTouch is taking a short break

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Note from shop owner I'm currently on a short break.

I can't wait to get back to create the very special presents for you and your loved ones.

If you have any questions, don't hesitate to contact me.

Spread love!

Marianne

Note from shop owner

Last updated on Aug 4, 2022

I'm currently on a short break.

I can't wait to get back to create the very special presents for you and your loved ones.

If you have any questions, don't hesitate to contact me.

Spread love!

Marianne

Marianne Vu

Contact shop owner

Marianne Vu

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Average item review
5 out of 5 stars
(2551)
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About HotTouch

Sales 14,158
On Etsy since 2016

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How did my dream begin?

My journey started with my dream of being my own boss and creating personalized touches that put a smile on those who receive their unique custom gifts.
I'm currently using CorelDraw, Corel Paint, Photoshop, Adobe Illustrator, Gimp,.... for my daily creative designs. I then convert these beautiful designs into real life unique personalized gifts including ceramic mugs, stainless steel water bottle, pillows, travel mugs, enamel mugs and much more.

My printing technology is sublimation, which is a premium high quality printing technique that transfers the ink straight onto the substrate by heat. It gives the substrate a permanent prints and the ink becomes part of the material, and won't fade or peel off.

These personalized gifts are so special that they made our giftees cry when they opened them. I know they will continue bringing these same joys to each one of you to treasure them forever.

Happy shopping!!!

Shop members

  • Marianne Vu

    Owner

    I'm a mother of three little daughters. We love family biking rides, making crafts, baking and just enjoy their laughs. My inspirations mostly come from the kids and my mother, who used to run her own shop while staying home with her 10 kids.

Shop policies

More information

Last updated on May 11, 2022
Frequently asked questions
When is the best time to reach us?

Our customer service hours are Monday - Friday from 9 am to 5 pm. Holidays: closed. However, we will try our best to reach you in a timely manner.

Custom and personalised orders

I take custom/personalized requests. All purchasers will be given proofs until satisfied with the design. I'd gladly send you one first proof as per request prior to purchasing.

If your provided information is missing to complete an order, we will send you a convo asking you to provide us the information. But if we don't receive anything from you within 2 days, your order will automatically be refunded and cancelled. But you are more than welcome to submit your order again and please remember to provide the necessary information.

What happens if my order was made incorrectly?

Please send me a polite convo explaining the problem. Attach a picture to show what was incorrect will help me see what needs to be fixed. A correct one will be made with priority and sent out to you.

What is my processing time?

My processing time is 3-5 business days

Why is shipping so expensive?

Shipping ceramic mug is pricey. The mug is carefully wrapped with protected box and paper, which adds up the weight of the mug. And the only option to ship the mug is Priority Mail.

Wholesale availability

Yes! Contact me for bulk order discount.

I'm an International buyer, why do I get a custom duty charge when picking up my package?

Other countries outside of the EU may also apply custom duty and/or import VAT on goods purchased from another country. The amount of custom duty and import VAT payable will be assessed at the point of entry of the destination country. This may result in you having to pay additional charges which are not included in the total price displayed at checkout.

As the threshold for the application of such charges may vary from country to country, please contact your local customs/ tax office for further information. Alternatively, you should check with your local tax advisor for more information.

Please note that Etsy seller is not responsible for the collection or determination of any custom duties or import VAT costs.