HuckleberryCreekToys

If an item breaks during shipping, Hp Boutiques will send another item if a duplicate is available. If the item is out of stock, then the customer may pick a comparable item, or the seller will refund the customer their money upon return of the damaged item.

If an item is "returned to sender" through no fault of the seller and is returned in the same condition it was sent out, the seller will refund the buyer minus the shipping the seller spent PLUS a 15% restocking fee. If the buyer still wants the item, they can re-order on Etsy. Please note, custom orders are not returnable and thus not refundable.

A custom or personalized order is one where you chose an option and that option was created specifically for you.

Here are a few examples:

1. Item has a drop down menu where customer chooses an option. IE: a fabric or custom size, etc.

2. If I create a custom listing for you, this is considered a custom listing.

Basically, if your item was created with your specific needs in mind, and I cannot resell your item, it is considered customized or personalized and cannot be returned.

I gladly accept returns and exchanges on non-custom or personalized items. To submit a return:

Contact me within: 5 days of delivery
Ship items back to me within: 7 days of delivery

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders
Digital downloads
Items on sale

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Return:
You will be refunded once the item is back in my shop and has been inspected. You will be refunded item amount, minus a 15% restock fee.