Hue by Crafts
huebycrafts' Shop Policies
Welcome to Hue by Crafts! Amazing home décor items come to life here. I hand make all of my items right here in the USA. I have a variety of beautiful linen, cotton and silk items to choose from. My customers know what great work I do as reflected in my positive reviews. Custom orders are always welcome. Let me show you what I can do for you!
I’m always creating new items. Please check back regularly!
I have another Etsy store for bridesmaid clutches, scarves, brooches, lace tote bags…and other items - all handmade in the USA.
Please check out my other shop:
We accept payment via PayPal and credit cards through Etsy.
Payment is expected within 3 business days from date of purchase. If you do have a problem with your payment, please contact me. I am happy to wait until it gets resolved.
Note to Colorado residents: PayPal will automatically add Colorado state sales tax to your order.
Please confirm that your PayPal address and Etsy shipping address are the same and are current. We will only ship to a confirmed PayPal address if payment is made through PayPal.
Domestic (USA) orders ship through the USPS. Other shipping options are available upon request and possibly at additional expense.
All items are shipped with USPS Tracking service at a minimum. I only use trackable shipping options. However shipping issues sometimes arise. We are not responsible for items lost or misdirected in shipping. In these cases waiting for the shipper's investigation may be necessary. Depending on quantity purchased or dollar value of the sale, I may require USPS Signature Confirmation service. If you require more secure shipping, please let me know at time of order.
Customs and other import duties are paid by the buyer. It is up to the buyer to know what their own countries' customs and other import charges are. Please contact your local postal system for information.
Your piece will be carefully packaged and shipped within 3-5 business days of receipt of payment.
For made to order item(s): We will ship in approximately 5 - 10 business days after the order is placed.
ALL CUSTOM ORDERS WILL BE SENT AS SOON AS COMPLETED -or- by the deadline that has been agreed upon at time of order.
Refunds and Exchanges
I want you to be completely satisfied with your item(s). If for any reason you are not entirely happy, please email me within 3 days of receipt so I can work something out. Refund requests must be made no later than 3 days from date of tracking delivery of your item(s) via email. We will expect a return tracking number within 3 days of any refund approval. After the item is returned in its original condition, a full refund will be issued less shipping and handling charges.
Returns without prior notification will not be accepted nor worn items. Items must be returned in original condition.
Please note that CUSTOM ORDERS are neither refundable nor exchangeable. Any modifications made upon request renders the item as a custom order and same terms apply, thank you.
All sales are final.
Additional Policies and FAQs
I will hold reserve requests for 3 business days before item(s) become available to all users.
All pieces are created by hand, no two items are identical.
Colors may vary from monitor to monitor.
Last Updated May 25, 2015